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hard-disk drive failure - pre-boot assessment results
Our computer is giving the message "hard-disk drive failure press f1" but it just keeps repeating that message when I press f1.
I have run the ePSA Pre-boot system assessment. It gives a green check to all devices listed on the left but lists n/a for hard drive. But at end of test it tells me everything is ok.
Does this mean my hard drive is shot? Any suggestions?
ejn63
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July 13th, 2016 16:00
SATA 1 is probably the optical drive. Your hard drive has indeed failed -- it would be attached to SATA 0.
You will need a new 3.5" desktop SATA drive to replace the faulty one.
ejn63
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July 13th, 2016 04:00
Does the system see the hard drive at all? It sounds like the answer is no (F2 at powerup to check). If that's the case, then yes -- the drive is shot.
L Kelley
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July 13th, 2016 07:00
When I turn on the computer and press f2 when the dell symbol appears the "Aptio Setup Utility" page comes up. I can move over to the "boot" tab. If I go down that page the "boot mode (UEFI)" is black and cannot be selected.
What does that mean?
L Kelley
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July 13th, 2016 12:00
please see the additional info below. I'd appreciate your advice.
L Kelley
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July 13th, 2016 14:00
If I turn on the computer it says:
hard-disk drive failure. Strike the f1 key to continue. f2 to run the setup utility.
When I strike f1 it says:
No boot device available.
SATA 0: None
SATA 1: Installed
Strike the f1 key to retry boot. f2 to run the setup utility.
That is all I get. I cannot get to my desktop or anywhere that lists the drives.
ejn63
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July 13th, 2016 14:00
Look under "drives". Is the hard drive showing there?
It sounds like the drive is completely dead.
ejn63
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July 13th, 2016 15:00
Are there two drives in the system? If so, what model system do you have?
L Kelley
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July 13th, 2016 16:00
I don't think so...
It is a inspiron 660s.
L Kelley
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July 13th, 2016 17:00
Bummer. But thank you so much for your help :)