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help
Why after buying and extended warranty, my wife cant get help from dell support.
Unsolved
This post is more than 5 years old
1 Message
0
1328
Why after buying and extended warranty, my wife cant get help from dell support.
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speedstep
8 Wizard
8 Wizard
•
47K Posts
0
March 17th, 2012 17:00
Use the feedback link at the bottom of every page.
Onsite personal one on one software support is available but it is VERY expensive.
theflash1932
7 Technologist
7 Technologist
•
16.3K Posts
0
March 17th, 2012 18:00
Call Customer Care with the order number of your warranty extension to have them make sure it was properly applied to your account/system. Note the length of your warranty extension ... if you bought a system 3 years ago and purchased a 1 year extension of your warranty, that would cover the system for two years, meaning it is out of warranty now. (This is a hypothetical example, of course, since you didn't mention what system you have or when it was purchased.)
DELL-Chris M
Community Manager
Community Manager
•
54.2K Posts
0
March 20th, 2012 09:00
Send me a Private Message (click my username, click Send Message) with the following data so I can look into this -
Email Address:
Name:
Shipping Address:
Phone Number:
Service Tag number:
Extended Warranty order number: