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need some help on escalation process with dell customer care team

Could someone help me with the organisation structure at Dell Support India? I am guessing there are going to be levels of customer support, starting with a base team then an escalation team, right? Who do you write to if you are not satisfied with the DELL customer care Team?

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RE: need some help on escalation process with dell customer care team

Post the NON-technical part of your issue in the USA Customer Care Forum, assuming you are a USA customer.

Ron

   Forum Member since 2004
   I'm not a Dell employee

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