ygbsue
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new Inspiron 2330 constantly crashes using Chrome

I have only had this one week and I am unable to use the internet for more than 5 minutes without google chrome crashing and going back to the home screen. I then have to re-open chrome and restore. I can't work like this, obviously. And my agency uses a google platform so I need to be in chrome. ( I suppose I should check to see if it will crash in internet explorer, too, but I have been so frustrated). I called Dell Support and after getting to someone, I was cut off as soon as the person started to help me.  Has anyone else had this problem?

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8 Replies

Re: new Inspiron 2330 constantly crashes using Chrome

Hi ygbsue,

Sorry for the inconvenience. I suggest you to uninstall and reinstall Google chrome.

Please follow the steps mentioned in this link: http://bit.ly/IDbbTC

And yes, you may check if the same happens using Internet Explorer.

Thanks & Regards,
Nikhil D
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

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ygbsue
1 Nickel

Re: new Inspiron 2330 constantly crashes using Chrome

thanks. It doesn't seem to be happening in explorer. I have uninstalled chrome a couple times but I will try using your link.

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ygbsue
1 Nickel

Re: new Inspiron 2330 constantly crashes using Chrome

I uninstalled and re-installed and checked plug-ins and extensions. I'm not sure what plugins I need but disabled a bunch. I had only 1 extenstion. It is still crashing constantly.

Advice? Not sure if I need to return this.

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7 Plutonium

Re: new Inspiron 2330 constantly crashes using Chrome

Google Chrome is not a Dell product and not supported by Dell.


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

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ygbsue
1 Nickel

Re: new Inspiron 2330 constantly crashes using Chrome

Thanks, speedstep. I know that it is not 'supported' by dell, but I generally like the computer. I just can't spend 1000 bucks on a PC that doesn't work with the programs I need it to work withSmiley Happy I have never had this issue on any other computer so I am not sure if this particular device is glitchy or if I just need to switch to a different model.

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Re: new Inspiron 2330 constantly crashes using Chrome

Hi ygbsue,

Please follow the steps mentioned in this link before coming to a conclusion: http://bit.ly/10MhcGc

Hope this helps!

Thanks & Regards,
Nikhil D
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

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ygbsue
1 Nickel

Re: new Inspiron 2330 constantly crashes using Chrome

thanks. sounds complicated but I will give it a try!

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Re: new Inspiron 2330 constantly crashes using Chrome

Hi ygbsue,

Please try the steps mentioned in the article provided in my previous post and let me know the status.

Thanks & Regards,
Nikhil D
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell Support videos click Here

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