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2358
November 6th, 2011 08:00
no os cd
I purchased a desktop a few years back that did not come with a os cd, just a piece of card saying if i needed it to visit support.dell.com/pcrt, this page no longer exists. i've been all round the support site but cannot find anywhere to have this cd sent to me. any help would be very much appreciated. reason for needing the cd, my hard drive has died. thank you.
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shesagordie
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46K Posts
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November 6th, 2011 08:00
donyrd
The link Muto provided is working for me.
https://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form
Bev.
muto
2 Intern
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872 Posts
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November 6th, 2011 08:00
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donyrd
5 Posts
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November 6th, 2011 08:00
Hi thanks for the help but i just get this message... The page you are looking for cannot be found and may no longer be available.
donyrd
5 Posts
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November 6th, 2011 09:00
HI thanks again but i just get ....- 500 server processing error ..., maybe it's because i'm not in the US.
shesagordie
10 Elder
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46K Posts
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November 6th, 2011 12:00
donyrd
As you don't live in the US, try contacting Dell's Customer Service located in your country for the discs.
Bev.
muto
2 Intern
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872 Posts
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November 6th, 2011 14:00
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donyrd
5 Posts
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November 6th, 2011 15:00
Ok, Spain. should that make any difference. the disks seem to be available if you live in the states but not in any other country. so why sell the product in other countries if they are not going to give the same support.
muto
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872 Posts
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November 6th, 2011 20:00
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donyrd
5 Posts
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November 7th, 2011 02:00
I determined this from the links you and Shesagordie kindly posted. no i don't know this for certain that is why i wrote ...SEEM to be available..etc. If anyones leg is been pulled it's mine, i'm certainly not trying to pull anyones leg.