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optiplex 5050 crashes on IE opening
getting this on the 5050 (only so far)
we open up one of our business software programs and IE immediately crashes
this seems to do with an update, but not sure which one
if we re-image the PC, the program works fine. its not till after our system pushes all the updates does it then crash at program opening
just throwing this out there to see if anyone else may have this
oce department thinks it may be related to adobe flash or something. same dept found that is they open two tabs at IE startup, it crashes...so they changed it to one tab and it works
possibly this program is "opening two tabs" ...dunno
speedstep
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September 22nd, 2017 06:00
This is not a Dell support Question.
"business software programs" depend on Java and Flash and Dotnet 2.0 3.5 etc.
So the "business software program makers need to support this."
cleatus45
281 Posts
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September 22nd, 2017 09:00
well, it only happens on the 5050...
all our other (dell) pcs are fine...
RoHe
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September 22nd, 2017 11:00
Version of Windows?
RoHe
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September 22nd, 2017 11:00
BTW, have your read:
support.microsoft.com/.../internet-explorer-11-crashes-when-you-switch-from-one-tab-to-another
answers.microsoft.com/.../c06f86f6-969e-43e6-948c-37714b82dcdf
speedstep
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September 22nd, 2017 12:00
Microsoft is not pulling Skylake systems forward with Windows 7.
This means windows updates like the latest patch for IE will fail.
vtoy116
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September 22nd, 2017 17:00
See the Dell document in the link below, it states that Microsoft originally indicated Skylake support would end in 2017 for Windows 7. On March 17, 2016, Microsoft announced they extended this support through July 2018 then extend it again until January 14, 2020. Systems listed includes the OptiPlex 5000 Series (5040, 5050).
http://www.dell.com/support/article/us/en/19/sln300777/dell-support-for-windows-7-and-81-on-the-skylake-chipset?lang=en
You may have better luck if you post your question to the Software & Operating Systems support forum.
cleatus45
281 Posts
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September 25th, 2017 05:00
IE7 64
again, its only happening on our 5050's...
RoHe
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September 25th, 2017 12:00
Don't understand "IE7 64". Do you mean Win 7? IE should be version 11.0.9600.
You may have to install all the updates, one at a time, and reboot and test, to see if you can find the one that's affecting IE11 on this system. Then uninstall that update and hide it in Windows Update.
Have you tried disabling all add-ons in IE? Tools>Manage add-ons
cleatus45
281 Posts
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September 29th, 2017 09:00
lol--whoops...musta had the drank on when I posted.
Windows 7 64 Ent N, IE11
FYI-- found that the MS update "2017-09 preview rollup" fixes the issue. Not sure the actual cause of the issue though.
speedstep
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September 29th, 2017 09:00
In enterprise environment Users do not have access to update.
The Roll up patches DOTNET and IE and Directx and and and.
The components are not islands they are all highly integrated.
Version 11 is as high as it goes then you have Edge.
So there are 65,726 update patches for IE 11
with 11.0.9600.18792 being new but that could change in as little as 6 hours.
Applies to
Windows 7, Windows 8.1, Windows 10, Internet Explorer
https://support.microsoft.com/en-us/help/17295/
The Help about internet explorer says:
6.0 SP1
6.0 SP1
6.0 SP1
6.0 SP1
5.5 SP2
5.01 SP4
with 98SE
16-bit only
4.01
OSR2.5
16-bit only
SP3 or some language versions
OSR2
OSR1
Plus!