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optiplex 9020 aio windows 7 after install bsod issue
Hello all, I was hoping someone could help me with this problem I'm having installing windows. Basically the first boot after windows installs, I get a bsod. It resets within 1 sec after the screen so I can't write down the hex code it gives you at the bsod. Has anyone else come across this problem after installing windows as well? By the way, I tried using x64 & x86 to no avail. Thanks in advance for any and all help.
DELL-Shrikanth G
618 Posts
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May 11th, 2014 08:00
Hi xias000,
Try running online PC diagnostics using this link http://dell.to/1cBhbMw go to software and select bluescreen analyzer.
Philip_Yip
7 Technologist
7 Technologist
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May 11th, 2014 16:00
Did you load SATA drivers during the Windows install? If not try to load them, see here:
http://dellwindowsreinstallationguide.com/a-clean-install-of-windows/downloading-preparing-and-loading-sata-drivers/
This driver in particular:
http://ftp.dell.com/FOLDER01500192M/19/DRVR_SATA_Intel_A03_83PMF_f6flpy-x64-setup_ZPE.exe
P.S. I don't think you will be able to use online diagnostics because you don't have Windows correctly installed and hence can't go online. You may however use the F12 preboot diagnostics:
http://dellwindowsreinstallationguide.com/f12-preboot-diagnostics/
xias000
5 Posts
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May 11th, 2014 17:00
Yup, tried that already. Windows started crying about how the driver's not signed and recommended I download signed versions. It basically wouldn't let me use these drivers. I looked for said signed version and found there are none to be had. I'm currently reinstalling using usb instead of dvd. The disc I had was ever so slightly suspect and I'm hoping it's just a bad file copy.
xias000
5 Posts
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May 11th, 2014 17:00
Oh yeah, I forgot to mention. I tried the OBD and everything came up green, so ...ya...IDK.
xias000
5 Posts
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May 11th, 2014 18:00
Ok here is the bsod code i got 0x0000009c and about four memory addresses I couldn't write down. Also sometimes when I get most of the way thru installation, basically it's at the "Completing installation" stage. It tells me "Windows Setup could not configure Windows to run on this computer's hardware" Now I 'm stuck. I guessing it's a driver issue, but I really am just clasping at straws. Any help appreciated!
Philip_Yip
7 Technologist
7 Technologist
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16K Posts
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May 12th, 2014 01:00
Its strange for Dell SATA drivers to be unsigned, particularly for Intel ones.
Does your Windows 7 installation DVD contain Service Pack 1 and the Media Refresh Update.
http://dellwindowsreinstallationguide.com/download-microsoft-windows-and-office/download-microsoft-windows/windows-7-sp1-iso-download/
It may help but your system is still a good bit newer so will need SATA drivers. Unfortunately Microsoft didn't release Windows 7 Service Pack 2 which would have been expected to have more SATA drivers and support for USB 3.0.
Try direct from Intel:
https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3449&DwnldID=23496&keyword=Intel+Rapid+Storage+Technology+Driver&lang=eng
billandmisty78
5 Posts
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October 20th, 2014 10:00
Go into the BIOS and check to see if the system has been set to RAID rather than AHCI. I had this problem even after loading defaults back and received the same error messages you did. Once I changed the setting everything worked fine.
xias000
5 Posts
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October 24th, 2014 08:00
Thanks for your help dude, but I found out the problem. It was a bad install disc.