power light off - hard drive light on

An update: the last time the computer froze I had the task manager running and noticed that the cpu was at 100%. The power light and hard drive lights were green and all 4 of the diagnostic lights were green.

Maybe the cpu is going bad?

Hi cisz8,

Please let us know the specification of the new memory sticks in comparison to the old one.

I did not find Windows Vista compatible drivers on support website for this system model.

Perform diagnostics on the system using steps below:

1. Restart system
2. Tap F12 on Dell logo
3. Select Utility Partition
4. Hit enter

Please let us know the result of the diagnostics.

Thanks & Regards
Manshu S
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.

Hello Manshu,

The hd doesn't seem to have a utility partition although when I press F12 it gives the option for one but when I choose it it just boots to the normal windows login screen.

The old memory stick was a Kingston KVR400X64C3A    2.6V   1Gb

The new sticks are Dell SNPJ0203C/1G

I've removed the Kingston one to test out how the computer functions without it.

I noticed that Dell doesn't supply drivers for Vista when I tried to upgrade the video driver.

Thanks for your help.

Problem is still happening with the Kingston memory removed.

I downloaded the diagnostics tool and ran it.

-------------------------------------------------

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-FBMRD-XGMG2-FRBH3
Windows Product Key Hash: ME+Xg9TNq0RMvOYMjc8jMPMGHp8=
Windows Product ID: 89576-356-9132841-71459
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6002.2.00010100.2.0.006
ID: {6A671DC5-7754-46BB-AC05-53BB1F6DBE73}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Business
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.130707-1535
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041013_025D1FF3-229-80041013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: {6A671DC5-7754-46BB-AC05-53BB1F6DBE73} 1.9.0027.0 6.0.6002.2.00010100.2.0.006 x32 *****-*****-*****-*****-FRBH3 89576-356-9132841-71459 5 S-1-5-21-57989841-507921405-725345543 Dell Computer Corporation Dimension 4600i              Dell Computer Corporation A12 20040826000000.000000+000 14CF3DE701848073 0409 0409 Eastern Standard Time(GMT-05:00) 0 3 109  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, Business edition
Description: Windows Operating System - Vista, RETAIL channel
Activation ID: 9de9abe2-d01d-4538-af84-4498bdbc2ba3
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89576-00142-356-913284-00-1033-6002.0000-1252014
Installation ID: 004923508951295340673301487043117805330991449952700241
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: FRBH3
License Status: Licensed

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: MgAAAAEAAwABAAEAAQABAAAAAgABAAEAJJTgJ+IgEOr6GeLHjrikkvL0ZH5okqxWyIA=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            DELL          4600  
  FACP            DELL          4600  
  BOOT            DELL          4600  
  SSDT            DELL        st_ex

Hi cisz8,

As you mentioned that issue persists without kingston memory, I would suggest you to remove Dell memory stick and check.

This will help us isolate if it is an issue with Dell or Kingston memory.

If issue persists in both the cases, I would suggest you to perform virus scan on the system. Virus scan is required because you informed that last time system crashed CPU utilization was 100%.

It can be because of unknown application running in the background.

Thanks & Regards
Manshu S
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.

However, several times now (since  1st reporting on it) the computer jammed and the cpu wasn't at 100%.

It still has the problem with the dell memory sticks removed and the kingston memory installed.

I have noticed that the computer seems to jam especially when not being used as if keeping the cpu or memory (or whatever) busy keeps it open. Also, recently the computer seems to always get a yellow power light when starting up after sitting off for a long time. If I let it warm up with the yellow light still on, and then turn it off and reboot, it's able to boot. If I don't let it warm up 1st, it continues to show a yellow light after restarting. It will also sometimes reboot on its own although I've tried to turn it off by holding in the power button for several seconds (until it turns off).

Hi CISZ8,

We are sorry for the delayed response. Try releasing the static power and check the system is working. Follow the steps below.

Switch off the system; remove the battery, ac adapter and the power cable. Press and hold down the power button for thirty seconds to drain any excess static power. Please install my Dell download in the system and then run the diagnostics using the link below.

http://dell.to/1kYOKQq

In this link click on Download my Dell > open my Dell application > click on checkup > PC checkup> custom scan> select the memory> click on run test.

Let us know about the progress.