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jpmccormac
1 Copper

"c" and "e" keys not functioning on wireless keyboard

After two month's use the "e" and "c" keys stopped working on my wireless keyboard. I ran Dell diagnostics and got a FAILURE report. Dell promptly sent me a replacement keyboard. After two minutes of use the same keys failed to respond. Also, the power light blinks off and on slowly. Not sure if that's pertinent. Anyone have any suggestions while I wait a response from tech support?  I'm using a wired keyboard now. Thanks.

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2 Replies
mel2
1 Copper

RE: "c" and "e" keys not functioning on wireless keyboard

I am experiencing the same issue, I have made sure to have the latest update but still the issues continues, has there been any resolution to this issue?

Thanks

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jpmccormac
1 Copper

RE: "c" and "e" keys not functioning on wireless keyboard

mel,

Make sure you have a fully charged battery in the keyboard. If the light next to the power switch on the back of the keyboard is blinking, the battery needs to be replaced. In my case the keyboard (new) was defective and Dell sent me a new one. No issues since then. Hope this helps.