(redirected) Sick of Dell

I'm at the end of my rope. Let me give you an excellent example of why so many end-users are fed-up with Dell:

July 23, 2013 , I bought an XPS 8700 because my HP PC stopped workins. From the first, I have nothing problems. By September I started having audio problems, but that got fixed. We had guy named Tony replaced my motherboard. Within a few months, my front usb 3.0 working. Tony came to my house to replace the front usb 3.0. On February 2014 I encounter the freezing problems. A tech come to replace my motherboard and the hard drive.

Finally, on 4/17 I have the ethernet port issue, I emailed Michael Dell about this.  So I chat tech support and told them there were problems after the repair and that we needed a brand new Dell XPS 8700, as this one would never work correctly. After an hour-and-a-half on the phone with tech and customer support, all in Philippines (and let me assure you,attitude was a problem, lack of knowledge was a bad, bad problem).


That day, April 21 , 2014,  I was the unlucky recipient of a call from Sunny Sharma, a member of the Executive Customer Support Team, a unpleasant and arrogant man, who told me that, not only wouldn't they replace the computer. Mr. Sharma, not at all a sunny man, would have me believe so, and told me that my warranty said they can't replace my computer which is a lie. I guess if Dell won’t pay Americans (10 percent unemployment in the US, and they sent thousands of jobs overseas) to work for them, they’ll be too cheap to properly support their products. He told me that Dell wouldn't be able to replace this computer. Dell warranty is [ADMIN NOTE: Profanity removed as per TOU]. I paid a 1,000 dollars for this PC and I expect this PC to work properly.


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RE: Sick of Dell

Best to post this in the Customer Care Forum, here:

http://en.community.dell.com/support-forums/customercare/f/4674.aspx

Bev.

 


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