louiez
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system 32 failure

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Help! I have system32 files missing after updating my spybot. Now my windows will not boot up! I DO NOT have the installation CD. It was lost during moving. How can I get my windows back?

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8 Krypton

Re: system 32 failure

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Help! I have system32 files missing after updating my spybot. Now my windows will not boot up! I DO NOT have the installation CD. It was lost during moving. How can I get my windows back?

 

 

louiez

Could you please post the exact text of the error message.

If you are the registered owner, you should be able to request a set of backup discs containing the factory-installed operating system as well as the device drivers and utilities specific to your system from HERE.

You may have Dell's PC Restore by Symantec utility  installed, if the system was shipped on/after 7.16.04.

This restores the computer to it's Factory Settings.

Bev.

 


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Forum Member since 2001
I am not employed by Dell

3 Replies
8 Krypton

Re: system 32 failure

Jump to solution

Help! I have system32 files missing after updating my spybot. Now my windows will not boot up! I DO NOT have the installation CD. It was lost during moving. How can I get my windows back?

 

 

louiez

Could you please post the exact text of the error message.

If you are the registered owner, you should be able to request a set of backup discs containing the factory-installed operating system as well as the device drivers and utilities specific to your system from HERE.

You may have Dell's PC Restore by Symantec utility  installed, if the system was shipped on/after 7.16.04.

This restores the computer to it's Factory Settings.

Bev.

 


If my answer was helpful, please click: Kudos
Forum Member since 2001
I am not employed by Dell

louiez
1 Copper

Re: system 32 failure

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Thank you. I finally used Dell support to use the Symantec restore option. Wasn't really sure what (or how) to get to that point, now I know.

8 Krypton

Re: system 32 failure

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louiez

Happy to hear that the problem is resolved.

You should try to obtain the reinstallation discs, if there is a hard drive failure, they will be needed to reinstall windows.   emoticon.Wink.title

Bev.

 


If my answer was helpful, please click: Kudos
Forum Member since 2001
I am not employed by Dell