1 Nickel

thermal event

My optiplex gx620 is having startup failures.

After several retries it boots up and gives me a message.

The message is "ALERT! previous shutdown due to thermal event"

How can I find out what part to replace?



jim murray

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6 Indium

Re: thermal event

The thermal event could have been the CPU overheated.  That could be due to several possibilities. (1) Dust inside that is clogging the CPU heatsink, cooling fan, etc (2) PC located where it cannot get adequate (cool) air flow (3) heat sink compound between the top of the CPU and the bottom of the heatsink is bad and needs replaced (and/or the heatsink has come loose and not making contact, which will also require replacement of the heatsink compound).     These are the most logical, especially considering the high temperatures in many parts of the US.

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