8 Krypton

update not downloading

I have a Dell 540s. I have run into a problem with an update not downloading. The error code says to uninstall my office windows 2007. I bought a office windows 2007  good for 3 computers.  If I uninstall it I have no more download because I have 3 computers. What I need to know is if I uninstall it off this computer will I be able to reinstall it back to this computer. How does that work? Any help will be appriciated.

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3 Replies
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8 Krypton

Re: update not downloading

Yes you can uninstall it an reinstall it on the same computer. The question is do you have the reinstall disk? If you do not have the disk DO NOT uninstall it .

What is this update? is it a microsoft  update?

 Home Built Sandy Bridge P8P67 i7 2600k @ 4.5 GHz 8gigs GSkill Ripjaws. Corsair 800D Case and AX1200 Ps X-Fi Titanium Fatal1ty pro PCIe Sound Card
Dell Studio XPS 1645  Window 10 Pro

Forum member since 2003

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8 Krypton

Re: update not downloading

yes I bought it with the disc. It is the update with Net Framework 4 (KB2539636). Microsoft told me to uninstall the office 2007. It show error 643. I am going to try and uninstall the program and see if it fixes it. Thank you for replying.

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gmanfl
1 Copper

Re: update not downloading

I had the same problem this past week witth KB2539636 not installing. I called Microsoft and was able to speak to a tech (free of charge).The tech downloaded and installed a hotfix and then a "patch" which was successfull. The assistance they gave was very professional, however, it took a little more than two hours on the phone to complete the new installs. Suggest you try calling Microsoft at 1800 microsoft. Follow the prompts and ignore their suggestion to go to a web site. Wait for a prompt to speak to a Technician.

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