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48368

August 5th, 2014 04:00

warranty

dear sir,

kindly I need your support to know my dell desktop  my service tag is [Admin NOTE: Service tag removed per privacy policy] I need to know the following question :

1- in case my support is timeout (finished) what is the cost of renewal and if I didn't renew it what kind of support that I get

2- if I lose my windows (boot failure) how can I get the support ,i don't have windows cd to reinstall it

best regards

 

8 Wizard

 • 

47K Posts

August 5th, 2014 05:00

Your parts only Warranty Expires in 2 days.

You must request reinstall media before that happens.

This must be thru Dell Support in your country. All support requests are invalid here on the USA Dell forum.

This is a USA Site and you are in Europe, Middle East, & Africa  EMEA

Your questions can only be answered by Dell Support in your country.

Once your warranty expires there is not any additional support.

Optiplex 7010 Ship date: 8/8/2013 Country: Europe, Middle East, & Africa
Service Provider Start date End date
Carry-in Svc/Return to Base DELL 8/8/2013 8/8/2016
Carry-in Svc/Return to Base DELL 8/8/2013 8/8/2014
Parts Only DELL 8/8/2013 8/8/2014
Part Number        Quantity     Description
T845M                       100       OPTIPLEX 7010 MT : STANDARD BASE MINI-TO
4F261                        100      PROCESSOR : 3RD GEN INTEL CORE I7-3770 P
57154                        100      E-STAR : NO ESTAR SETTINGS
58548                        100    SHIP MOD : OPTIPLEX INTEL CORE I7 LABEL
5CJ6R                       100    SHIP ACCESSORY : UK/IRISH DOCS WITH UK P
76MHH                     100    RESOURCE DVD : OPTIPLEX 7010 DIAGNOSTICS
9H3PT                     100      MEMORY : 8GB (2X4GB) 1600 MHZ DDR3 NON-E
C390N                    100     HARD DRIVE : 1TB 3.5INCH SERIAL ATA III
C3FJR                  100       SECONDARY HARD DRIVE : NOT INCLUDED
H551H                100       WINDOWS LIVE
MTJKD               100       OPTICAL DRIVE : 16XDVD+/-RW DRIVE
P2720                100      OPTICAL SOFTWARE NOT REQUIRED - OS SOFTW
P428F               100      CABLE AND BRACKET : FOR PRIMARY HARD DRI
RX757               100     HARD DRIVE #2: CABLES AND BRACKETS NOT I
TXWR2               100     DISPLAY : DELL PROFESSIONAL P2012H 51CM(
VW0CW             100  GRAPHICS : 1GB AMD RADEON HD 7470 (FULL
VY42N               100  DELL ADAPTER - DISPLAYPORT TO VGA (X2) T
WF117              100 SPEAKERS : INTERNAL DELL BUSINESS AUDIO
X40DX               100  WIRELESS : EMEA DELL WIRELESS 1530 802.11
YRR6C              100   MICE : DELL OPTICAL (NOT WIRELESS), SCRO
YWTV5  100  MICE : MOUSE PAD WITH DELL LOGO(N)
4564U          100    KEYBOARD : NOT INCLUDED
6337P        100   OPERATING SYSTEM : WINDOWS 7 PROFESSIONAL
8564U        100  MS MEDIA : WINDOWS 7 PROFESSIONAL 64BIT
JD509         100  MICROSOFT OFFICE 2013 TRIAL
3K644         100 NO SYSTEMS MANAGEMENT,
TR2C9     100  OPERATING SYSTEM RECOVERY DELL BACKUP AN
5X22P     100       ADDITIONAL SOFTWARE : DELL APPLICATIONS
8MCG1   100     MCAFEE 12 MONTH SUBSCRIPTION
G20NP   100    NO INSTALLATION
JH0RX     100 NOT SELECTED IN THIS CONFIGURATION(G3WN0
386CX    100    OPTIPLEX ORDER - EDB
5J5G9      100   BASE WARRANTY
KXTHF      100    1YR PARTS ONLY WARRANTY
2H996     100    INFO 1YR CARRY IN WARRANTY
RN699    100   3YR CARRY IN WARRANTY
7N68G    100  CONSOLIDATION FEE
VVYN4  100   EX-WORKS

6 Posts

August 5th, 2014 10:00

sorry ,

thanx for your support but can you help me to know the difference between the two kind of warranty (part only and carry in svc) 

what do  you mean by install media do you mean windows or what ?

and how much it cost ?

where i can find dell support in iraq ?

 if i get operating system problem can i get support or not if my dell
support finish ? 

best regards

8 Wizard

 • 

47K Posts

August 5th, 2014 11:00

Europe, Middle East, & Africa  EMEA is not here.

You must contact Dell in your country IF it exists.

 

6 Posts

August 5th, 2014 22:00

my questions is genral questions

8 Wizard

 • 

47K Posts

August 6th, 2014 10:00

The answers are not Global and the same in every country.

This is a USA Site and NOT contact with Dell warranty support.

I do not see IRAQ as being Supported at all in either case

 

AI Anguilla
JM Jamaica
AG Antigua and Barbuda
JP Japan
AR Argentina
KR Korea (South)
AW Aruba
MO Macao
AU Australia
MY Malaysia
AT Austria
MX Mexico
BS Bahamas
NL Netherlands
BB Barbados
AN Netherlands Antilles / Curacao
BE Belgium
NZ New Zealand (Aotearoa)
BZ Belize
NI Nicaragua
BM Bermuda
NO Norway
BO Bolivia
PA Panama
BR Brazil
PY Paraguay
BN Brunei Darussalam
PE Peru
BG Bulgaria
PH Philippines
CA Canada
PL Poland
KY Cayman Islands
PT Portugal
CL Chile
PR Puerto Rico
CN China
RO Romania
CO Colombia
KN Saint Kitts and Nevis
CR Costa Rica
LC Saint Lucia
DK Denmark
VC Saint Vincent and the Grenadines
DM Dominica
SG Singapore
DO Dominican Republic
SI Slovenia
EC Ecuador
ZA South Africa
SV El Salvador
ES Spain
FI Finland
SR Suriname
FR France
SE Sweden
DE Germany
CH Switzerland
GR Greece
TW Taiwan
GD Grenada
TH Thailand
GT Guatemala
TT Trinidad and Tobago
GY Guyana
TC Turks and Caicos Islands
HT Haiti
UK United Kingdom
HN Honduras
US United States
HK Hong Kong
UY Uruguay
HU Hungary
VE Venezuela
IN India
VN Vietnam
IE Ireland
VG Virgin Islands (British)
IT Italy
VI Virgin Islands (U.S.)

 

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