webcam

Always include the PC model number and version of Windows in your posts!

I have a Studio XPS 435MT with Windows Vista.  I keep getting the message that my webcam is not installed properly whenever I want to initiate or respond to a video chat, whether on AOL, Dell Video Chat or Skype.  It is a built-in part of my monitor and should be working.  I have had the computer for several years and never wanted to use the webcam until now.  Please help me.

If that's a Dell monitor, what model?

If it's part of the monitor, did the monitor come with a drivers CD? Did you ever install that driver? Maybe you need an updated driver because some Windows update broke the original driver?

If you open Device Manager is the webcam recognized?

The monitor is a Dell SP2309W 23 inch Flat Panel Monitor.  I do have a Drivers and Documentation CD.  I don't think I ever installed it.  When I looked in Device Manager, I didn't see webcam.  Should I install the CD?  Is there anything I should know about installing it?

The SP2309W USB cable must be connected to a USB port on the rear of the Studio XPS 435MT. Then, load the SP2309W Driver and Webcam Application.

If my monitor is working, doesn't that mean that the USB cable is already connected properly?  I don't remember getting any additional USB cables.

There is a TYPE A TO B Usb cable that goes from a spot underneath the rear of the monitor to the back of your pc via the USB ports.

The A connector (USB UPSTREAM PORT) is more round and the B connector goes to the PC.

Get a soft Towel and lay the monitor on it face down so you can see it.

Dell SP2309W Flat Panel Monitor - support.ap.dell.com

supportapj.dell.com/support/edocs/monitors/SP2309W/

I believe I successfully connected the cable.  Thanks.  Do I now install the Drivers and Documentation CD?  Will this make my mike work too?

Yes install the drivers from the CD that came with the monitor.  You should then be able to test with Yahoo Messenger or MSN Messenger or SKYPE etc.

I believe I successfully installed the CD, but my mike isn't working.  Where do I find it to make sure it is turned on?  I won't know for sure if the video is working properly until I can contact  friend who has a webcam later today but I think it will be fine.  Thank you for all your help.

Set your device in regular way.

1.       Right click the icon of speaker at the right-bottom of your screen and choose recording devices.

2.        Click Microphone in the window, and then click Configure button.

3.        Click Set up microphone in the next window, and follow the wizard to configure the device.

The Mic is tiny holes on either side of the built in webcam.

Right click on the speaker at the bottom Right of your screen..

-- Click on the Recording Devices

A window Titled Sound will open

if there is no contents in the Sound window, Right Click

inside that window and then click on "Show Disabled Devices " ...

any disabled device mic/aux/Stereo Mix will then show up..

To enable one or the other Right click on the Stereo Mix and click on Enable ,

then

Right click on the device again, and Select "Set as Default Device "

if you do not see anything you have not installed the drivers correctly

Uninstall drivers, restart Windows then attempt to install the drivers again..

You can also, double click on the Mic/Stereo Mix (after enabled)..

a window will pop up...

Click on the tab "Levels " in the Stereo Mix to un-mute your Mic or to adjust the sound..

I just got an audio message on my computer that it is not secure and to log on to www.msgsr.com.   It kept repeating itself.  Why would I get this message and is it REAL???  I have never experienced anything like that before.

Sounds like malware to me (no pun intended!).  Don't go to that link! Do you have a firewall runnng?

Run full scans with your antiviral suite, run free malwarebytes antimalware etc.