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allyn22
Bronze

9200 Datasafe / Ghost blue screen

I have a new Dim. 9200 (raid1, datasafe, Ghost) less than 1 month old. I never touched the raid settings. I have the complimentary symantec anti-virus, firewall, etc. running. I have Ghost taking an image once a day. I went to restore the previous day's image from Ghost. It started restoring and mentioned something about needing to reboot because it couldn't finish while in Windows. The 9200 posts fine and starts the booting sequence, however, the picket fence bar graph that comes up along the bottom of the screen that usually says "starting windows" (or something like that) now says "Starting Symantec / Dell Recovery Environment". Instead of the Windows splash screen coming up, I get a blue screen which says
 (paraphrased):
A problem has been detected.........
 
If this is the first time you've seen this Stop error screen.....
 
Check for viruses on your computer.....
 
Technical information
(exact):
*** STOP: 0x0000007B (0xF789EA98, 0xC0000034, 0x00000000, 0x00000000)
 
I don't believe there were any viruses on the computer and Norton's realtime protection was always active. My assumption is that Ghost changed BOOT.INI to boot from somewhere other than windows and everytime I reboot I get the same blue screen. This is the first time I have tried to restore.
 
Any help is appreciated.........
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15 Replies
dageezerus
Diamond

Re: 9200 Datasafe / Ghost blue screen

Sorry to say it, but you are doing a clean reinstall.
 
Datasafe & PC Restore don't seem to work well together.

Donald K

Inspiron E1505 Windows 10 / XPS 10 Windows RT

Dimension 8400 Windows 7/8

#IWork4Dell

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dcgtls
Platinum

Re: 9200 Datasafe / Ghost blue screen

to fix this just go into the bios and under the hard drive section change the Raid setting from ON to Automatic so that it can do the restore. When it is complete change the bios setting back and you will be fine.
 

Alienware Aurora R4: i7-3820, 8GB, 10TB of HDD, AMD/ATI Radeon HD 7800, Samsung 27" monitor

XPS 730x: i7 920,   Replaced with an Alienware Aurora R4

XPS 410: Core 2 Quad 2.4GHz (Q6600) , 6GB, EVGA 8800GTS 640MB,
Single TV Tuner , X-Fi Xtreme Music, Logitec X530 Speakers

Latitude 10 Tablet

Inspiron 1720: T7500, 4GB, 120GBx5400, 120GBx7200, 8600GT, DVD+/-RW, Bluetooth,
Windows 8.1

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allyn22
Bronze

Re: 9200 Datasafe / Ghost blue screen

Thank you for the promising response. I changed the setting in Drives/SATAOperation from "RAID On" to "RAID Autodetect / ATA" and saved. It rebooted, the Dell recovery environment started as before, but I still got the blue screen.
 
This morning, before I saw your post,  I tried booting with the Ghost 10 disk I had from DELL, but it gave the same result. I ripped an ISO image of the Ghost disk, downloaded the raid drivers from DELL and compared them to the Ghost 10 disk. The Ghost 10 disk did not have any entries in there for the ICH8R (I think that's the RAID chip the 9200 has in it), so I replaced the two INF and one SYS files on the disk with the DELL ones and made a new disk, hoping that might help. I don't know if I missed anything, but it didn't work either - same result.
 
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chalnick
Copper

Re: 9200 Datasafe / Ghost blue screen

I have/had the exact same problem. I still don't know what the solution is but Norton Ghost does not seem to be able to access the drives through the RAID controller. I, like you, tried to restore from a Norton Ghost image and got the same blue screen of death with the same error message. Booting from the CD gave the same result. The Dell technicians were not helpful and after hanging on the phone for hours and trying all the steps recommended by Dell I wound up rebuilding the entire system. Because of that experience I am now not using the mirror RAID system - I have my two drives setup as independent drives and have used Norton Ghost to build an exact, bootable image of my main drive on the second drive.

Now that I have a useable system again I have been playing around with Norton Ghost to try and isolate the problem. The Norton Ghost disk will still not boot - the computer on restart gives the same error message "0×0000007B ". I also note that in trying to validate drivers I get the message that the "Intel ICH8R/DO/DH SATA RAID Controller" driver is not on the Symantec Recovery Disk. I suspect that these are related problems and that the Norton Ghost tool cannot access the drives. This seems to me an extremely serious issue for a system that is packaged together as safe and secure. I have obviously not again tried to do a system restore from Ghost in Windows XP as I don't know if I would lose everything again.

I am trying to get help from Dell but their techs seem clueless. I have also sent some emails to Norton on this but have not yet gotten back helpful responses.

One possible avenue of attack for you is that I notice when the Norton disk boots there is an option to install drivers that are not on the disk by pressing F6. I suspect that what is needed is a driver for the RAID controller. I don't have a floppy drive so I was not able to get Norton Ghost to use any additional drivers. If you have a floppy you might be able to download a driver for the RAID controller to the floppy.

Andrew

Message Edited by chalnick on 12-30-200604:45 PM

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allyn22
Bronze

Re: 9200 Datasafe / Ghost blue screen

I tried to get around Ghost driver issue by replacing the Intel driver and remaking the disc with the new one I downloaded from DELL that did have support for the ICH8R. I don't have a floppy either - I opted for the memory card bay.
 
Did you go down the path of trying to repair/add the Master Boot Record or BOOT.INI?

If anyone reading this post has actually been able to successfully restore their datasafe Ghost backup and also has the factory raid setup running, I would like to hear from you.

Message Edited by allyn22 on 12-30-200608:11 PM

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chalnick
Copper

Re: 9200 Datasafe / Ghost blue screen

i tried to rebuild the RAID controller by deleting it - that just cost me permanent access to my drives. I didn't try editing the MBR or boot.ini.
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allyn22
Bronze

Re: 9200 Datasafe / Ghost blue screen

Hello, I remembered that I had a USB floppy drive that I got with my D600 (thank God I bought that). I downloaded the latest version of the intel storage manager drivers (6.2.0.2002) floppy configuration utility (F6FLPY32.zip) for my 965 express chipset which will make a floppy with the drivers on it. I verified that USB floppy was configured in the BIOS. I booted from the original Ghost 10 disk and hit F6 when it asked if installing any new drivers. I installed the two ICH8R labeled selections when the selection window came up since I wasn't sure which one was needed. I should mention that my RAID selection in the BIOS was set to RAID Autodetect / ATA. I don't know if it matters, but.....
 
When Ghost comes up, I select "Recover My Computer" which brings me to a window which allows me to pick restore points by date, I select 12/28/2006 which was the day before the blue screen. After I thought I picked the restore point the next screen that comes up asks which recovery point do I want to restore (I thought I just picked it from the last screen). There are no selections available when the screen comes up, but if you hit the add button and go to D:\Backup you can pick one. I think this is the same list you get in the other window, but it is presented differently (file name only) if you hover over each file name, the date of each file appears. If I pick that I get an error that it is already loaded, but I can't leave that screen without picking one, unless I cancel which takes me back to the beginning.
 
Update to this post:
I figured it out and feel like a dummy for not seeing it sooner. In my haste to go down the ghost disc path to boot with, I didn't realize that when just booting the machine, the Dell Recovery Environment is trying to start up. While the progress bar is moving across the screen, a message to hit F6 to install any drivers comes up. I must have missed it or forgotten about it, so I used the updated raid driver floppy I made from the Intel download and the system recovered without me even needing to press a key. After restoring the restore point the system rebooted and XP came up as usual.
 
Boy am I glad I resisted the urge to mess with anything before I realized this. I am also glad that I didn't pay the $99 to Dell. The first time I called, I was told I had a virus because of the 7B stop code and that it wasn't Dell's fault. After I got past that and called them back I was told that there is no software help even with software that Dell installs and I would have to pay $99 before I could even talk to a software specialist. The hardware person I talked to mentioned that he thought there was a 30 day complementary software period on delivery, but the hardware person said there was no warranty at all. I own two Dell servers, an Optiplex, a Latitude and this 9200. This is the first time I got treatment like this. Never again! All over a RAID driver that came with the machine. FYI The RAID version that came from Dell is 6.0.1.1002.

Message Edited by allyn22 on 12-31-200606:50 PM

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chalnick
Copper

Re: 9200 Datasafe / Ghost blue screen

Good for you! Its great that you didn't wind up losing any data (or valuable time rebuilding!).

I guess I'll need to get a floppy drive if I'm going to try and use Ghost again - or wait for Norton to send me a CD with the right drivers. I've sent messages to Norton and hopefully Norton will also produce an update for Ghost with the drivers (and a new CD with the drivers!).

It would seem to me that Dell and Norton will soon be flooded with this issue since the problem is intrinsic to the datasafe system.
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dcgtls
Platinum

Re: 9200 Datasafe / Ghost blue screen

I did find a way to fix windows so that you can change the Raid setting to Auto/ATA without reinstalling windows. So if you are not using Raid you may want to read this. LINK

Alienware Aurora R4: i7-3820, 8GB, 10TB of HDD, AMD/ATI Radeon HD 7800, Samsung 27" monitor

XPS 730x: i7 920,   Replaced with an Alienware Aurora R4

XPS 410: Core 2 Quad 2.4GHz (Q6600) , 6GB, EVGA 8800GTS 640MB,
Single TV Tuner , X-Fi Xtreme Music, Logitec X530 Speakers

Latitude 10 Tablet

Inspiron 1720: T7500, 4GB, 120GBx5400, 120GBx7200, 8600GT, DVD+/-RW, Bluetooth,
Windows 8.1

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