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9200 Datasafe / Ghost blue screen
I have a new Dim. 9200 (raid1, datasafe, Ghost) less than 1 month old. I never touched the raid settings. I have the complimentary symantec anti-virus, firewall, etc. running. I have Ghost taking an image once a day. I went to restore the previous day's image from Ghost. It started restoring and mentioned something about needing to reboot because it couldn't finish while in Windows. The 9200 posts fine and starts the booting sequence, however, the picket fence bar graph that comes up along the bottom of the screen that usually says "starting windows" (or something like that) now says "Starting Symantec / Dell Recovery Environment". Instead of the Windows splash screen coming up, I get a blue screen which says
(paraphrased):
A problem has been detected.........
If this is the first time you've seen this Stop error screen.....
Check for viruses on your computer.....
Technical information
(exact):
*** STOP: 0x0000007B (0xF789EA98, 0xC0000034, 0x00000000, 0x00000000)
I don't believe there were any viruses on the computer and Norton's realtime protection was always active. My assumption is that Ghost changed BOOT.INI to boot from somewhere other than windows and
everytime I reboot I get the same blue screen. This is the first time I have tried to restore.
Any help is appreciated.........
dageezerus
3.9K Posts
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December 30th, 2006 00:00
dcgtls
940 Posts
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December 30th, 2006 02:00
allyn22
9 Posts
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December 30th, 2006 14:00
chalnick
4 Posts
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December 30th, 2006 20:00
Now that I have a useable system again I have been playing around with Norton Ghost to try and isolate the problem. The Norton Ghost disk will still not boot - the computer on restart gives the same error message "0×0000007B ". I also note that in trying to validate drivers I get the message that the "Intel ICH8R/DO/DH SATA RAID Controller" driver is not on the Symantec Recovery Disk. I suspect that these are related problems and that the Norton Ghost tool cannot access the drives. This seems to me an extremely serious issue for a system that is packaged together as safe and secure. I have obviously not again tried to do a system restore from Ghost in Windows XP as I don't know if I would lose everything again.
I am trying to get help from Dell but their techs seem clueless. I have also sent some emails to Norton on this but have not yet gotten back helpful responses.
One possible avenue of attack for you is that I notice when the Norton disk boots there is an option to install drivers that are not on the disk by pressing F6. I suspect that what is needed is a driver for the RAID controller. I don't have a floppy drive so I was not able to get Norton Ghost to use any additional drivers. If you have a floppy you might be able to download a driver for the RAID controller to the floppy.
Andrew
Message Edited by chalnick on 12-30-200604:45 PM
allyn22
9 Posts
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December 31st, 2006 00:00
If anyone reading this post has actually been able to successfully restore their datasafe Ghost backup and also has the factory raid setup running, I would like to hear from you.
Message Edited by allyn22 on 12-30-200608:11 PM
chalnick
4 Posts
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December 31st, 2006 02:00
allyn22
9 Posts
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December 31st, 2006 17:00
Message Edited by allyn22 on 12-31-200606:50 PM
chalnick
4 Posts
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January 1st, 2007 00:00
I guess I'll need to get a floppy drive if I'm going to try and use Ghost again - or wait for Norton to send me a CD with the right drivers. I've sent messages to Norton and hopefully Norton will also produce an update for Ghost with the drivers (and a new CD with the drivers!).
It would seem to me that Dell and Norton will soon be flooded with this issue since the problem is intrinsic to the datasafe system.
dcgtls
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January 9th, 2007 04:00
chalnick
4 Posts
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January 13th, 2007 04:00
ABQ_JL
3 Posts
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January 19th, 2007 16:00
7. Go to "Drives" -> "SATA Operation" and press "Enter".
8. Use the "left or right arrow key" to select "RAID Autodetect / ATA" and press "Enter".
9. Use the "right arrow key" then press "Enter" to accept the change.
10. Press "Esc", Select "Save/Exit", and press "Enter" to save the changes.
11. Press "Ctrl+F11" and select the proper option or Boot to the Ghost 10 Disk.
12. After finishing the image restore, the system will reboot, press "F2" to go to the Setup.
13. Go to "Drives" -> "SATA Operation" and Press "Enter"
14. Use the "left or right arrow key" to select "RAIDON" and press "Enter".
15. Use the "right arrow key" then "Enter" to accept the change.
16. Press "Esc", Select "Save/Exit", and press "Enter" to save the changes.
astropup98
3 Posts
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January 27th, 2007 20:00
dcgtls
940 Posts
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January 28th, 2007 02:00
I posted this in the XPS Desktop forum You can just leave everything set the way it is and get a custom disk that includes the raid drivers. You will not see the BSoD again.
Message Edited by dcgtls on 08-27-2007 08:32 AM
robert866184
1 Message
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February 28th, 2007 19:00
Dolfan99
1 Message
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August 26th, 2007 18:00
Ghost 10 recovery on a 9200 creates a Blue screen, indicating that you have just crashed.
Please be patient –this step-by-step process may take a couple of tries. It was created after reading the ideas by Allyn22 and working with Dell Gold Service.
Allyn22 provided the insight to build this process.
The first thing one must do is change the boot order so your CD is read, and your USB drives are before the system reads your C drive. This will cause a slower boot and you will see the Bios screen for a longer period as it searches for devices, but it is the only way to use the Ghost 10 recovery CD.
I acquired a new 9200 Core 2 Duo (shipped in June 2007). It came with one 320 SATA drive and we added a second 320 SATA Drive. When we boot , the BIOS says its under RAID control but when you look at the Drives in SETUP—they are listed as NON-RAID drives –as we have not configured them for RAID. When we (like ALLYN22) tried to alter the Raid BIOS setting and switch from Raid ON to RAID as ATA Autodetect….we got a blue screen –so don’t even waste your time there.
The problem is that most (if not all) GHOST 10 CD’s were packed before our 9200 systems were shipped. After a number of chats with Dell Gold Service, we discovered the problem. The Ghost 10 recovery disc cannot see the Intel Raid Controller driver (Intel ICH8R /DO/DH Sata Raid Controller) .
If Symantec had included the Intel ICH8R/DO/DH Sata Raid Controller driver on its Discs –there would be no problem. This driver is on your C drive but when you boot from the Symantec Ghost CD, your 9200 cannot “see” this VERY important driver…
The system crashes –and you get a blue screen before it gets to Drive C.
The fix that works for our 9200.
1) Go to the Blue /white Dell Dimension Drivers and Utilities CD that came with your 9200.
2) Find the R130118 driver package (it contains read me’s and other information - but it contains the critical Raid Controller driver needed. R130118 is approximately 330KB in size and contains nine files.
3) Copy all nine files to an empty folder on your desktop and label the folder R130118.
4) If you do not have one…..purchase an inexpensive USB floppy disk drive…and a few 1.44 disks.
5) Connect Floppy disk drive to any USB port and insert a formatted 1.44MB disk
6) Copy the contents of the R130118 folder to the Floppy disk
7) Verify that you have all of the files on the floppy disc.
8) Put the Ghost 10 recovery disk in the CD drive and restart the machine
9) The BIOS will come up and will stop as it sees Floppy (with the R130118 driver) in the (A) drive
10) The Bios will tell you to remove the floppy diskette in the A drive and tap any key.
11) Here is the tricky part…. Keep one finger sitting on the F6 key on the keyboard – things happen fast with a 9200. Have the other hand ready to pop out the floppy diskette for just a second or two…as you will be putting it back in very quickly.
12) You may not get it right on the first pass – but ..
13) Release the diskette in the A drive so it moves out of the drive for just about an inch.
14) Tap the spacebar – you will see The Semantic “picket fence at the bottom of the screen –building block by block from left to right
15) Quickly slide the diskette back in the A –Drive (Floppy Disk Drive)
16) In just and instant you will see this message at the bottom of the screen (IF YOU WANT TO USE THIRD PARTY DRIVERS , USE F6) This message is gone in an instant. So as soon as you slide that diskette into the Floppy drive, start gently tapping the F6 key.
17) Next, you get the Specify Screen, asking you to specify the device. Choose the “S” key
18) The next screen gives you a long list of drivers, ICH8R is highlighted at the top. You want that one so HIT ENTER.
19) The next screen will tell you that this driver is already in the system, Ignore this. It is on the C drive and that’s no help if you are booting from the CD.
20) Select “S” which is to use the driver on the Floppy Drive.
21) The Bios Setup will load ICH8R from the floppy drive.
22) Hit ENTER to continue.
23) The next screen shows you the continuation of the Symantec “Picket fence” at the bottom.
24) Next –you get a “PLEASE Wait”. Just let it do its thing.
25) A GREY background screen comes next, then a Large cursor arrow, then a small cursor arrow. Do not interrupt it…..this part takes some time.
26) Finally, you see the Symantec Recovery Disk Ghost 10 screen – now, review the Ghost 10 book.
27) As cumbersome as this looks, it goes by quickly after you try it once or twice.
28) We were not able to try to make a bootable Ghost 10.0 disc with the R 130118 new driver.
29) If anyone has created a Ghost 10 bootable CD, please post the directions.