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jholty
Bronze

Alert! Previous shutdown due to thermal event

System : Dimension 3000 Hello, i'm having a problem with my Mother's computer. It is shutting down (completely powering off) and will not come back on for several hours, sometimes days. When it does power back on, before booting into windows, i get an error message that reads: Alert! Previous shutdown due to thermal event. I do not know what the problem is, both the case fan and power supply fan work properly and i have removed all of the dust from inside the case, including from the cpu heatsink. The case is not missing any expansion slot covers either. When i check the logs in the bios nothing is showing up at all. The computer is out of warranty and i'm stuck on what to do? thanks.

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14 Replies
shesagordie
Diamond

Re: Alert! Previous shutdown due to thermal event

jholty

Have you checked, that the front panel air intake is clean?

Open the case and check that both the processor and chipset heatsinks are still firmly attached to the motherboard.

Bev.

 


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jholty
Bronze

Re: Alert! Previous shutdown due to thermal event

hello and thank you for the reply.

 

yes, the front air intake panel is clean.  i cleaned it when i removed the dust using a vacuum and compressed air yesterday when i went home to my parents house to look at this issue.  apparently it has been happening for awhile now, at least 2 weeks or longer but they just notified me of it.

 

yes the heatsinks were firmly seated and did not wiggle or move when i cleaned them

 

i'm stumped!

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shesagordie
Diamond

Re: Alert! Previous shutdown due to thermal event

jholty

Try clearing the 'Event Log' in the system setup [BIOS] and see what happens.

Start the system.
Press 'F2' to enter System Setup.
Highlight 'System Event Log' and press the 'Enter' key.
Highlight 'Clear System Event Log' and press the 'Enter' key.
Press the 'Esc' key twice to restart.


See HERE <ADMIN NOTE: Broken link has been removed from this post by Dell>

Bev.

 


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jholty
Bronze

Re: Alert! Previous shutdown due to thermal event

I will do this ASAP.  I don't live with my parents so it may take a day or two for me to get over there.  I will report back with my findings.

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jholty
Bronze

Re: Alert! Previous shutdown due to thermal event

i have no idea how, but the computer has stopped overheating and shutting down.  i have no idea what fixed the problem.  i have been too busy to go over there and get the bios logs so i don't know what she did to fix it.

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Re: Alert! Previous shutdown due to thermal event

jholty, Have you checked, that the front panel air intake is clean? Open the case and check that both the processor and chipset heatsinks are still firmly attached to the motherboard. Bev.

Hello jholty, I suggest that shesagordie's recommendation to clean the system, is why the computer stopped shutting down due to an overheating condition.

This is a common issue on many systems with a few years of operation.

Thanks for the reply that the system appears to be working normally now, as it may be helpful information for others that may experience this same or simular issue.

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shesagordie
Diamond

Re: Alert! Previous shutdown due to thermal event

i have no idea how, but the computer has stopped overheating and shutting down.  i have no idea what fixed the problem.  i have been too busy to go over there and get the bios logs so i don't know what she did to fix it.

 

Happy to hear that the problem is resolved.  

Bev.

 


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loch1
Copper

Re: Alert! Previous shutdown due to thermal event

Worked for me, you are a genius!

Thank you.

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shesagordie
Diamond

Re: Alert! Previous shutdown due to thermal event

loch1

Bev.

 


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