I used the Technical Support Chat instead of calling. It seems someone is always available on the chat support - no Memorial Day weekend in India, anyway (ha ha). They were the ones that issued the dispatch # to get the motherboard and arrange a tech to come on Tuesday. I have used the chat support many times and have never been disappointed with the outcome. On 2 separate occasions, they have arranged warranty replacement parts to be sent to me and were on my doorstep in less than 18 hours - I was amazed both times!
Here is a list of my system in case you see any similarities with yours:
AMD Athlon 64 X2 Dual-Core 5600
4 GB DDR2 SDRAM 667MHz
500 GB EIDE SATA II Hard Drive
48X CD RW/DVD Combo Drive
16 x DVD+/-RW SONY SATA,
ATI Theater 650 PRO Combo Analog/Digital TV Tuner
1394 Controller Card
ATI Radeon X1300 Pro PCI Express
I had a similar problem, My Dell Support Center said there was a recommended update for my Inspiron 620.
It was to upgrade from ms-ao8 to ms-a10, downloaded, and saved file, and when I tried to install it received an error message "GetMeVersionError, GetLastError=2. I did the online chat, they are sending someone to replace my motherboard. I'm not sure the motherboard needs replacing, I think it's a bad update.
Any idea what that error message means? The My Dell Support Center program says my motherboard is ok.
If there is something wrong, would it not show up when I run the checkup program?
I tried installing in windows and tried using command prompt (windows 7 home premium).
Still get same error message.
Let me know if you hear of anyone with a successful upgrade of this.