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rusty.07
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BIOS Upgrade

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Hi all,

I have a Dell i620-3791BK desktop computer, and according to my support page my BIOS needs upgrading. I downloaded the .exe file to my desktop, booted into Windows 7 safe mode and attempted to flash the BIOS from there, but I got an error message...

Redirect console error:  2

In addition, a box with a red X popped up and said...

GetMeVersion, Error, GetLastError=2

I have never flashed a BIOS from within a Windows environment, but Dell tech support said I could. But obviously that didn't work.

Comments appreciated.

Thanks.

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32 Replies
Moderator
Moderator

Re: BIOS Upgrade

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Hi rusty.07,

I would suggest you to download the BIOS file onto the system again using Internet Explorer. Execute the downloaded file in the Normal mode so that BIOS gets upgraded.

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rusty.07
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Re: BIOS Upgrade

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Hi rusty.07,

I would suggest you to download the BIOS file onto the system again using Internet Explorer. Execute the downloaded file in the Normal mode so that BIOS gets upgraded.

Thanks much, DELL-Ravi Ch, but I am still getting the same error message.

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Re: BIOS Upgrade

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The bios for the Inspiron 620 desktop can be found here. If you go to this page and click on "installation instruction", it will expand and you will see the following:

Download file to Desktop
The file MS-A02.exe is using the Universal (Windows/ DOS) format and is designed to be directly executed from Windows environment.
  1. Click Download now.
    The File Download window appears.
  2. Click the Save button.
    The Save As window appears.
  3. Select Desktop using the drop-down menu to the right of Save in.
  4. Click the Save button.
    A progress meter moves as the download is completed.
  5. If necessary, click X in the upper right-hand corner of the Download Progress Window to close it upon completion.
NOTE: Shut down all other applications prior to running the BIOS update utility. The update utility reboots your system in order to get the new BIOS loaded.
Run the BIOS update utility from Windows environment
  1. Double click the Icon on your desktop labeled MS-A02.exe.
    The Dell BIOS Flash window appears
  2. Click the Continue button.
    The message Pressing OK will close all applications, shut down Windows, Flash the BIOS, then reboot. appears.
  3. Click the OK button.
    The system will restart and the BIOS Flash will be completed.
Run the BIOS update utility from DOS environment (Non-Windows users)

NOTE:You will need to provide a bootable DOS diskette. This executable file does not create the DOS system files.
  1. Copy the file MS-A02.exe to a bootable floppy.
  2. Boot from the floppy to the DOS prompt.
  3. Run the file by typing Y:\MS-A02.exe (where y is the drive letter where the executable is located).

Why you got the errors you did, i don't know but you should not need to use safe mode. Use the normal Windows mode and simple run MS-A02.exe after closing all other running applications. That is, simply close any running apps and open windows (without worrying too much about leaving something running) before double clicking MS-A02.exe and let it do it's thing.

Note that if you again click Fixes and Enhancements from the above linked BIOS page, you will see the following:

Fixes & Enhancements

Dell Inc.
Copyright (C) 2011-2012,
All Rights reserved.
www.dell.com
Version: A02
Build Date: 07/28/2011
Fixes/Enhancements
: =================================================
1. Update CPU microcode.

So all this does is update the microcode which is irrelevant to you unless you want to update to the latest processor supported by your system.

I don't know if an earlier BIOS fix or enhance something substantial or worthwhile but unless you have some issue that is resolved by a BIOS update, it's best to leave well enough alone..

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rusty.07
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Re: BIOS Upgrade

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Thanks, Skylarking, but that BIOS version was older than what I have installed.

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rdunnill
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Re: BIOS Upgrade

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I have never flashed a BIOS from within a Windows environment, but Dell tech support said I could. But obviously that didn't work.

Comments appreciated.

If you can, install the update from a DOS-booted USB flash drive. That's how I install my BIOS updates.

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RobinBredin
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Re: BIOS Upgrade

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Why do you want to upgrade your BIOS, if everything is working I would not bother. Or as the old saying goes, if it's not broke, don't fiddle with it. My 570 is running a BIOS which is 2 upgrade behind the current one.

      

If my answer Was helpful?  Please let me know by clicking on the 'Did this answer your question' and clicking on the Yes button.  Thanks.


 

 

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rusty.07
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Re: BIOS Upgrade

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Why do you want to upgrade your BIOS, if everything is working I would not bother. Or as the old saying goes, if it's not broke, don't fiddle with it. My 570 is running a BIOS which is 2 upgrade behind the current one.

That makes sense. It's just that, according to Dell, it is a recommended update. I am puzzled as to why I am getting an error message. Must be something wrong with the .exe file.

I've done this before on my old MSI board, but it was done via floppy disk in DOS mode.

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rusty.07
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Re: BIOS Upgrade

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[quote user="rusty.07"]

 

I have never flashed a BIOS from within a Windows environment, but Dell tech support said I could. But obviously that didn't work.

Comments appreciated.

If you can, install the update from a DOS-booted USB flash drive. That's how I install my BIOS updates.

[/quote]

Should I extract the .exe files onto the USB drice, or just copy the .exe file as is?

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rusty.07
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Re: BIOS Upgrade

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If you can, install the update from a DOS-booted USB flash drive. That's how I install my BIOS updates.

I tried that route, and it looked like things were going to work, but I briefly saw an error message during the upgrade, and it disappeared faster than I could read it.

After booting into Windows, I rebooted and went into the BIOS page and saw that the update did not take (still running version A04). I then booted back into DOS and tried the update again, and here is what it said...

C:\ >ms-a10
SfxDos v2.11 [2012/06/25]
Extracting Files: [6174382 / 6174382] 100%
 
BIOS Version:
    Current Version: A04
 
    New Version:    :A10
 
Update BIOS (y/n)? y
Disable secure compatibility function.
CurVer:A04, Chk version A: A00, Chk version X :X00

-      Error: Problem allocating memory

Get ME Firmware version…Compare ME version…
 
The ME version is same or lower than current ME version. Skip update ME
 
Update successful!
It will take effect after reboot!
Reboot now? (y/n) y
After booting back into Windows and rebooting into the BIOS, I am still at version A04. I am at a loss as to how to fix this unless some of you can decipher the message above.
 
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