Highlighted
saldar644
Copper

BLUE SCREEN OS VERSION 6.1.7601.2.1.0.768.3 LOCALE ID: 1033

I have been working on this problem since Months ago. It is clear now that it is duo to the manufacturer's drivers (DELL) doesn't have fully working drivers. It is really sad since I have good appreciation for your brand. Last thing I would want to say is that there is not support for your good products. Please let me know where should I go from here. Your attention is greatly appreciate. This is the full information from the system: DELL INSPIRON ZINO 400 HD Windows 7 Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: 124 BCP1: 0000000000000000 BCP2: FFFFFA80035C2038 BCP3: 0000000000000000 BCP4: 0000000000000000 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\040814-24663-01.dmp C:\Users\Alan\AppData\Local\Temp\WER-838552-0.sysdata.xml
Tags (1)
0 Kudos
1 Reply
osprey4
Diamond

RE: BLUE SCREEN OS VERSION 6.1.7601.2.1.0.768.3 LOCALE ID: 1033

Hi Saldar644,

I'm afraid you are jumping to conclusions without a proper diagnosis. This BSOD is usually heat related, defective hardware, memory or even processor though it is possible that it is driver related (rare). Try running the Dell diagnostics or a memory testing utility such as memtest.

As for Dell's tech support, while we don't work for Dell, we try our very best to help other users like yourself fix problems. That's what I'm here to do. So I would respectfully request that you focus on the problem and not cast blame before we have determined what the issue is.

0 Kudos