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Brand new Dimension 8300 does not recognize any USB device
Brand new 8300 w/ XP Pro does not detect USB devices. Device manager/USB Controllers show no errors (yellow highlight w/exclamation mark). Re-download USB driver from Dimension Resource CD without success. Unistalled USB Root Hubs (all 4 of them) using safe mode, still no success. Next will try to delete USB folder from HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Enum, but before I do that I need to know if there is a better way to get this PC to detect USB hardware. By the way, the 3 USB devices (printer, joystick and digital camera)worked fine on an Optiplex PII 450MHz also using XP Pro. USB cabling and connector integrity has been verified.
robnalex
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February 1st, 2004 15:00
NVRambo
1.9K Posts
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February 1st, 2004 15:00
Since the cable is known-good, the devices are good, and I'm assuming you've plugged to any/all 6 of your USB ports, then I'd either suspect some BIOS setting or that I'd want to run the dell diags on the USB controllers.
Those diags can be run from the resource CD or downloaded and run from this website.
It would be extremely odd for *none* of the USB ports to work. I don't recall ever having seen that.....
(*I wouldn't start editing the registry over this if it were mine...)
Good luck
NVRambo
1.9K Posts
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February 1st, 2004 18:00
That's a great suggestion, but wouldn't having that checked in device mangler result in red X/disabled indicators in same?
I don't have an XP machine handy right now to attempt to duplicate.....
dageezerus
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February 1st, 2004 18:00
You might want to go to The USB Root HUB properties & ensure that the option to disable the device to save power is unchecked on all the hubs.
DaGeezerUS
jgar5427
5 Posts
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February 1st, 2004 21:00
Seventy
417 Posts
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February 1st, 2004 21:00
Message Edited by Seventy on 02-01-2004 06:46 PM
Seventy
417 Posts
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February 1st, 2004 22:00
EnjoyLife
25 Posts
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February 3rd, 2004 00:00
I was curious if you have resolved your problem. I bought an 8300 last week and I noticed that my USB ports do not work as well. The peripherals worked on my old computer. The device manager says that the USB ports are all working. I have tried a lot of the ports, at least 4 of them with none working.
-Darren
tlhorses
6 Posts
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February 3rd, 2004 21:00
Had the same thing happen to my XPS when I upgraded to XP Pro. I went to the Device Manager and un-installed everything in the Universal Serial Bus Controllers. I then shut the box down and started. It rebuilt everything in there and all worked.
tlhorses
6 Posts
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February 3rd, 2004 22:00
Glad it helped out.
EnjoyLife
25 Posts
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February 3rd, 2004 22:00
Thank you tlhorses!!! That did the trick. I hope the author of this message thread sees this post. Two tech-support guys couldn't help me, but that did it. I love this machine even more now :)
-Darren
jgar5427
5 Posts
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February 4th, 2004 02:00
Well, I finally did the obvious and simple. I decided to remove XP Pro and reload it. That did the trick. It was interesting that the sw installation requested to use the latest XP Pro updates. Once these were downloaded from the MS site and the XP Pro installation was completed. All 3 USB devices (HP printer, Gravis Joystick and video camera) were recognized. After I loaded their drivers they worked fine.