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danny316
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CD/DVD DISK WON'T EJECT

I completed an InPlace Upgrade for Windows Home Premium as instructed by Microsoft Technicians in order to fix a Installer issue due to Dell not installing something correctly onto the Dell Studio 1909 that I purchased in June of 2009. 

Once the Upgrade was complete and my system had rebooted several times the Microsoft Windows disk would not eject.  My computer no longer recognizes that there is a CD/DVD device and no Microsoft has left me hanging.  Can someone tell me what to do?  Is there a driver that needs to be reinstalled?  If so, can someone tell me which one..  It is so confusing looking at my dell driver downloads because I have absolutely no clue as to what is what? 

Please help!  I am desperate and broke and my Dell is no longer under warranty.

Shelly

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12 Replies
tgsmith
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Re: CD/DVD DISK WON'T EJECT

Shelly,

Device drivers should be installed in the order described here:  http://support.dell.com/support/topics/global.aspx/support/downloads/en/driver_install_order?c=us&l=...

The drivers for the Studio 1909 are here:  http://support.dell.com/support/downloads/driverslist.aspx?os=WLH&catid=-1&dateid=-1&impid=-1&osl=EN...

For the Studio 1909, select your operating system, then download and install the chipset driver, followed by the network interface card driver, audio driver, wireless network card driver if installed, and input device drivers.

Let us know how you fare.

Tony

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danny316
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Re: CD/DVD DISK WON'T EJECT

Thank you very much!  This was awesome info and the disk came out.  HOWEVER, I have to reinstall Windows Vista Home Premium so after fixing everything,,,, I put the disk back in and it is doing the same thing again...  Any suggestions?

Shelly

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tgsmith
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Re: CD/DVD DISK WON'T EJECT

Shelly,

Whoa!  Why do you have to reinstall Windows Vista again?  Once you install the drivers, you're done.  We're going in a circle here.

Tony

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danny316
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Re: CD/DVD DISK WON'T EJECT

Windows installer was not working properly on my computer and an update also continuely was changing the date on my computer to the year 2075.  So, I contacted Microsoft for help.  They stated that Windows Installer was never installed on my system correctly to begin and/or Microsoft Office 2003 was causing these issues.  So they told me that I had to do a Inplace Upgrade to fix this.  It so happens that the disk I rcvd. from Dell did not have this option so Microsoft sent me Windows Vista Ultimate 32 bit and 64 bit in the mail and had me install it.  However, they failed to mention that I was supposed to select the Windows Vista 'HOME PREMIUM' selection upon installation (which is what I already had, rather than the 'Ultimate' selection which was what was on the disk.  Therefore, not only did I do the upgrade for the wrong thing thanks to them, but once the upgrade was done, this is when the drive stopped working. 

Now, I have to reinstall 'Home Premium' per Microsoft.  Are they giving me the wrong info or something?  Oh, by the way, I also purchased Microsoft Office 2010 per their instruction because Vista is supposedly not compatible with Office 2003.

Thanks for your help!

Shelly

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tgsmith
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Re: CD/DVD DISK WON'T EJECT

Shelly,

Do you have your data backed up?  I think the best thing to do at this point is to backup your data and put the system back to its "as-shipped" state.

Tony

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danny316
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Re: CD/DVD DISK WON'T EJECT

I have my data backed up on Dell Data Safe.  So, what do I do next to get my computer back to its 'Shipped as state'?

 

Thanks,

Shelly

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osprey4
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Re: CD/DVD DISK WON'T EJECT

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danny316
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Re: CD/DVD DISK WON'T EJECT

Thank you very much!

Shelly

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tgsmith
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Re: CD/DVD DISK WON'T EJECT

Shelly,

Once you get your system restored to it's "as-shipped" condition, do not do an in-place upgrade again. 

 You should be able to fix the system date jumping to 2075 by downloading an updated Dell ODD eject button driver from here:  http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R274770&Syst...

This driver fixes the random year change issue.  And yes, that driver is for the Optical Disk Drive.  It should also fix the CD/DVD won't eject problem.

Tony

 

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