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Dell INSPIRON 620s (n series) Core i5 FREEZES AT SPLASH SCREEN (Dell Logo Screen)
Dell INSPIRON 620s (n series) Core i5 FREEZES AT SPLASH SCREEN (Dell Logo Screen)
My 1 year old INSPIRON 620s wont boot up anymore!! :( Dint give me a single problem up till now.
FREEZES AT SPLASH SCREEN (Dell Logo Screen)
Peripherals attached previously when in running condition:
Monitor - Samsung P2370MS (Multi-purpose FULL HD monitor) through HDMI port
Keyboard & Mouse(USB) - DELL
External HDD(USB) - 1TB Seagate
OS - Windows 7 32 Bit
Peripherals attached NOW (i.e. when the problem arised):
Monitor - VGA monitor (not DELL) through VGA cable (not DELL)
Keyboard & Mouse - Not DELL, PS/2 (used SOULCABLE CABLE CONVERTER PS-2/USB 7007 ) The converter is OK as its working fine on other machines.
OS - Same as above
I have tried removing the RAM and re-inserting it, removing the internal HDD cable and putting it back, checked for loose connections. Removed the Keyboard and Mouse and restarted with only the power cable and VGA cable attached. No cd/dvd in the DVD rom. No memory cards inserted in the memory card slot.
Please HELP!!!
DELL-Vikram M
1.1K Posts
0
December 23rd, 2012 22:00
Hi phantom9056,
Please let me know the status of the power light on the system tower. Do you hear any beeps when you turn on the system? I will recommnd you to drain the flea power and see if that makes a difference:
Keep me posted. Please reply for any further questions.
phantom9056
6 Posts
0
December 24th, 2012 02:00
Thanx vikram,
Done all the above that you mentioned but to no avail :( No there's no BEEP sound whatsoever. It just hangs on to the Splash Screen forever!!! Changes in BIOS settings are taking effect, like when i change my 1st boot device to HDD or DVD rom or vice versa.
Pressed F12 after pressing the power button and can manually select the boot options...and when i HDD is selected my Windows loads up with no problem. And the system doesnt crash/freeze anywhere, but then again when i restart the computer its back to the splash screen. Moreover i re installed the Operating System but the problem persists!! Every time im trying to boot it gets hung on the Splash Screen (Dell Logo) But works like a charm if manually HDD is selected by pressing F12 when power button is switched on!
DELL-Vikram M
1.1K Posts
0
December 24th, 2012 03:00
Hi phantom9056,
Thank you for the reply. I will recommend you to make hard drive the first boot device in BIOS:
Restart the system and check if it works fine.
Keep me posted. Please reply for any further questions.
phantom9056
6 Posts
0
December 24th, 2012 04:00
I did that, but its still the same. :(
DELL-Vikram M
1.1K Posts
0
December 24th, 2012 04:00
Hi phantom9056,
I appreciate your efforts. Have you connected an external hard drive or printer with your system? If so, disconnected these devices and check if the system works fine.
In case the system works fine after disconnecting the external hard drive/printer, follow the below steps:
In case there is no such external deice connected to your system and the issue still persists, you may try to load BIOS defaults:
Keep me posted. please reply for any further questions.
phantom9056
6 Posts
0
December 24th, 2012 05:00
No no external HDDs are attached, and i did change the settings to DEFAULT by pressing on F9 and quitting by F10. But its still the same scenario!!! Ran a DIAGNOSTIC check...the prompt said its all fine. There's no BEEP at all, so everything is fine I suppose, then why am i stuck to this Splash Screen all of a sudden?
phantom9056
6 Posts
0
December 24th, 2012 05:00
Dell Support Center Log File
24 December 2012 19:19:58
Overall Test Result: Passed
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Seagate FreeAgent USB Device [USBSTOR\DISK&VEN_SEAGATE&PROD_FREEAGENT&REV_0138\2GET7V37&0\\?\usbstor#disk&ven_seagate&prod_freeagent&rev_0138#2get7v37&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}]
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Vendor: Seagate
Model Number: ST31000528AS
Serial Number: 5VP5TZF1
Firmware Revision: CC3E
Size: 931.5 GB
Rotation Rate: 7200 RPM
Temperature: 41 C
Physical Sector Size: 512 B
Logical Sector Size: 512 B
Logical Sector Count: 1953525168
Supported Standards: ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Specification Version: ATA8-ACS rev 4
-------------------------------------------------------------------------
Budo - I: [PARTITION:I\\?\Volume{65a93d18-4da9-11e2-af9b-806e6f6e6963}\]
-------------------------------------------------------------------------
Volume Serial Number: 0CA9-4F0F
File System: NTFS
Volume Capacity: 931.51 GB
Volume Free Space: 9.93 GB
Volume Used Space: 921.58 GB
SMART Status Test
Test Started - 24-12-2012 19:10:25
Test Finished: - 24-12-2012 19:10:26
Passed
SMART Thresholds Test
Test Started - 24-12-2012 19:10:26
Test Finished: - 24-12-2012 19:10:27
Passed
Targeted Read Test
Test Started - 24-12-2012 19:10:27
Test Finished: - 24-12-2012 19:10:28
Passed
Random Seek Test
Test Started - 24-12-2012 19:10:28
Test Finished: - 24-12-2012 19:11:14
Passed
Funnel Seek Test
Test Started - 24-12-2012 19:11:14
Test Finished: - 24-12-2012 19:12:23
Passed
SMART Short Self Test
Test Started - 24-12-2012 19:12:23
Test Finished: - 24-12-2012 19:13:24
Passed
Linear Read Test
Test Started - 24-12-2012 19:13:24
Test Finished: - 24-12-2012 19:13:34
Passed
Linear Read Test - 2
Test Started - 24-12-2012 19:13:34
Test Finished: - 24-12-2012 19:13:43
Passed
-----------------------------------------------------------------------------------------------------------------------------------------------------
ST31000524AS ATA Device [ATA:0:0\\?\ide#diskst31000524as____________________________jc47____#5&e59364&0&0.0.0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}]
-----------------------------------------------------------------------------------------------------------------------------------------------------
Vendor: Seagate
Model Number: ST31000524AS
Serial Number: 9VPCLRKR
Firmware Revision: JC47
Size: 931.5 GB
Rotation Rate: 7200 RPM
Temperature: 32 C
Physical Sector Size: 512 B
Logical Sector Size: 512 B
Logical Sector Count: 1953525168
Supported Standards: ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Specification Version: ATA8-ACS rev 4
-----------------------------------------------------------------
C: [PARTITION:C\\?\Volume{65a93d08-4da9-11e2-af9b-806e6f6e6963}\]
-----------------------------------------------------------------
Volume Serial Number: DAD2-5040
File System: NTFS
Volume Capacity: 98.16 GB
Volume Free Space: 84.99 GB
Volume Used Space: 13.17 GB
-----------------------------------------------------------------------------
uTorrent - E: [PARTITION:E\\?\Volume{65a93d09-4da9-11e2-af9b-806e6f6e6963}\]
-----------------------------------------------------------------------------
Volume Serial Number: 9ADB-4ED1
File System: NTFS
Volume Capacity: 586.91 GB
Volume Free Space: 572.70 GB
Volume Used Space: 14.21 GB
----------------------------------------------------------------------------------
IDM and Chrome - F: [PARTITION:F\\?\Volume{65a93d0a-4da9-11e2-af9b-806e6f6e6963}\]
----------------------------------------------------------------------------------
Volume Serial Number: 18DF-C19C
File System: NTFS
Volume Capacity: 246.09 GB
Volume Free Space: 245.77 GB
Volume Used Space: 335.78 MB
SMART Status Test
Test Started - 24-12-2012 19:13:43
Test Finished: - 24-12-2012 19:13:45
Passed
SMART Thresholds Test
Test Started - 24-12-2012 19:13:45
Test Finished: - 24-12-2012 19:13:46
Passed
Targeted Read Test
Test Started - 24-12-2012 19:13:46
Test Finished: - 24-12-2012 19:13:48
Passed
Random Seek Test
Test Started - 24-12-2012 19:13:48
Test Finished: - 24-12-2012 19:14:48
Passed
Funnel Seek Test
Test Started - 24-12-2012 19:14:48
Test Finished: - 24-12-2012 19:16:10
Passed
SMART Short Self Test
Test Started - 24-12-2012 19:16:10
Test Finished: - 24-12-2012 19:17:12
Passed
Linear Read Test
Test Started - 24-12-2012 19:17:12
Test Finished: - 24-12-2012 19:17:16
Passed
Linear Read Test - 2
Test Started - 24-12-2012 19:17:17
Test Finished: - 24-12-2012 19:17:24
Passed
-----------------------------------------------------------------------------------------------------------------------------------------------------------------
PLDS DVD+-RW DH-16ABS ATA Device [ATA:2:0\\?\ide#cdromplds_dvd+-rw_dh-16abs___________________pd11____#5&2504ece8&0&0.0.0#{53f56308-b6bf-11d0-94f2-00a0c91efb8b}]
-----------------------------------------------------------------------------------------------------------------------------------------------------------------
Model Number: PLDS DVD+/-RW DH-16ABS
Drive Serial Number: CN085KRY7363915A50ZYA01
Firmware Revision: PD11
Supported Standards: ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Drive Letter: H
Readable Media: CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Writable Media: CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL, CD-RW HIGH SPEED
Write Strategy: TAO, SAO, RAW, RAW-MS
DRAM Test
Test Started - 24-12-2012 19:17:25
Test Finished: - 24-12-2012 19:17:29
Passed
Flash ROM Test
Test Started - 24-12-2012 19:17:29
Test Finished: - 24-12-2012 19:17:33
Passed
Main IC Test
Test Started - 24-12-2012 19:17:33
Test Finished: - 24-12-2012 19:17:34
Passed
---------------
CMOS [CMOSCMOS]
---------------
Divider Time Base: 32.77 kHz
Periodic Interrupt Rate: 976 MICROSECONDS
Checksum Test
Test Started - 24-12-2012 19:17:35
Test Finished: - 24-12-2012 19:17:35
Passed
Pattern Test
Test Started - 24-12-2012 19:17:35
Test Finished: - 24-12-2012 19:17:39
Passed
------------------------------------------------------------------------
Intel(R) Core(TM) i5-2310 CPU @ 2.90GHz (CPU:0) [CPU:0:0:0:*:*0000000Fh]
------------------------------------------------------------------------
Name: Intel(R) Core(TM) i5-2310 CPU @ 2.90GHz
Cores: 4
Threads: 4
Signature: 206A7h
Technology: 32 nm
Performance
Max Qualified Speed: 2.90 GHz
Max Turbo Boost Speed: 3.19 GHz
Current Speed: 2.99 GHz
Multiplier: x 30.0 (16 - 29)
Max Turbo Boost Ratio: x 32
Bus Speed: 99.77 MHz
Features: MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, IDA, XD, VMX, AES
Cache Summary
L1 Instruction Cache: 4 x 32.00 kB
L1 Data Cache: 4 x 32.00 kB
L2 Cache: 4 x 256.00 kB
L3 Cache: 6.00 MB
---------------------------------
Core : 0 [CPU:0:0:0:0:*00000001h]
---------------------------------
Temperature: 46 C
Threads: 1
---------------------------------
Core : 1 [CPU:0:0:0:1:*00000002h]
---------------------------------
Temperature: 38 C
Threads: 1
---------------------------------
Core : 2 [CPU:0:0:0:2:*00000004h]
---------------------------------
Temperature: 38 C
Threads: 1
---------------------------------
Core : 3 [CPU:0:0:0:3:*00000008h]
---------------------------------
Temperature: 39 C
Threads: 1
Register Test
Test Started - 24-12-2012 19:17:39
Test Finished: - 24-12-2012 19:17:39
Passed
Level 2 Cache Test
Test Started - 24-12-2012 19:17:40
Test Finished: - 24-12-2012 19:17:42
Passed
Math Register Test
Test Started - 24-12-2012 19:17:42
Test Finished: - 24-12-2012 19:17:43
Passed
MMX Test
Test Started - 24-12-2012 19:17:43
Test Finished: - 24-12-2012 19:17:43
Passed
SSE Test
Test Started - 24-12-2012 19:17:43
Test Finished: - 24-12-2012 19:17:44
Passed
SSE2 Test
Test Started - 24-12-2012 19:17:44
Test Finished: - 24-12-2012 19:17:44
Passed
SSE3 Test
Test Started - 24-12-2012 19:17:44
Test Finished: - 24-12-2012 19:17:45
Passed
SSSE3 Test
Test Started - 24-12-2012 19:17:45
Test Finished: - 24-12-2012 19:17:46
Passed
SSE4.1 Test
Test Started - 24-12-2012 19:17:46
Test Finished: - 24-12-2012 19:17:46
Passed
SSE4.2 Test
Test Started - 24-12-2012 19:17:46
Test Finished: - 24-12-2012 19:17:47
Passed
Prime Number Generation Test
Test Started - 24-12-2012 19:17:47
Test Finished: - 24-12-2012 19:17:47
Passed
Floating Point Unit Test
Test Started - 24-12-2012 19:17:48
Test Finished: - 24-12-2012 19:17:49
Passed
--------------------------------
System Memory [MEMSystem Memory]
--------------------------------
Total Physical Memory: 4.00 GB
Maximum Supported Memory: 8.00 GB
--------------------------------------------------------------
2048 MB DDR3-SDRAM (1333 MHz) [SMBUS:F040h:A0hSMBUS:F040h:A0h]
--------------------------------------------------------------
Source: SPD
Memory Size: 2.00 GB
Memory Type: DDR3-SDRAM (1333 MHz)
Memory Manufacturer: Hynix Semiconductor (Hyundai Electronics)
Memory Manufacture Date: Week 18, Year 2011
Memory Part Number: HMT325U6BFR8C-H9
Memory Serial Number: 221B6643
Memory Revision Code: 304E
--------------------------------------------------------------
2048 MB DDR3-SDRAM (1333 MHz) [SMBUS:F040h:A4hSMBUS:F040h:A4h]
--------------------------------------------------------------
Source: SPD
Memory Size: 2.00 GB
Memory Type: DDR3-SDRAM (1333 MHz)
Memory Manufacturer: Hynix Semiconductor (Hyundai Electronics)
Memory Manufacture Date: Week 18, Year 2011
Memory Part Number: HMT325U6BFR8C-H9
Memory Serial Number: 22BB662A
Memory Revision Code: 304E
Advanced Pattern Test
Test Started - 24-12-2012 19:17:49
Test Finished: - 24-12-2012 19:18:24
Passed
Windows Memory Test
Test Started - 24-12-2012 19:18:24
Informative Message: - 24-12-2012 19:18:24
No memory diagnostic results were found in the event log.
Test Finished: - 24-12-2012 19:18:25
Passed
-------------------------------------------------------------------------------------------------------------------------------------------------------------------
Xeon E3-1200/2nd Generation Intel(R) Core(TM) Processor Family PCI Express Root Port - 0101 [PCI:0:1:0PCI\VEN_8086&DEV_0101&SUBSYS_04ED1028&REV_09\3&11583659&0&08]
-------------------------------------------------------------------------------------------------------------------------------------------------------------------
Vendor Name: Intel Corporation
Interface: PCI Express x16
PCI Express Status Test
Test Started - 24-12-2012 19:18:25
Test Finished: - 24-12-2012 19:18:25
Passed
---------------------------------------------------------------------------------------------------------
High Definition Audio Controller [PCI:0:27:0PCI\VEN_8086&DEV_1C20&SUBSYS_04ED1028&REV_05\3&11583659&0&D8]
---------------------------------------------------------------------------------------------------------
Vendor Name: Intel Corporation
Interface: PCI Express
PCI Express Status Test
Test Started - 24-12-2012 19:18:26
Test Finished: - 24-12-2012 19:18:26
Passed
----------------------------------------------------------------------------------------------------------------------------------------------------
Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10 [PCI:0:28:0PCI\VEN_8086&DEV_1C10&SUBSYS_04ED1028&REV_B5\3&11583659&0&E0]
----------------------------------------------------------------------------------------------------------------------------------------------------
Vendor Name: Intel Corporation
Interface: PCI Express x1
PCI Express Status Test
Test Started - 24-12-2012 19:18:26
Test Finished: - 24-12-2012 19:18:26
Passed
----------------------------------------------------------------------------------------------------------------------------------------------------
Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 5 - 1C18 [PCI:0:28:4PCI\VEN_8086&DEV_1C18&SUBSYS_04ED1028&REV_B5\3&11583659&0&E4]
----------------------------------------------------------------------------------------------------------------------------------------------------
Vendor Name: Intel Corporation
Interface: PCI Express x1
PCI Express Status Test
Test Started - 24-12-2012 19:18:27
Test Finished: - 24-12-2012 19:18:27
Passed
-------------------------------------------------------------------------------------------------------------------------------
AMD Radeon HD 6450 (Microsoft Corporation- WDDM v1.20) [PCI:1:0:0PCI\VEN_1002&DEV_6779&SUBSYS_909D1B0A&REV_00\4&65B465D&0&0008]
-------------------------------------------------------------------------------------------------------------------------------
Vendor Name: ATI Technologies Inc
Interface: PCI Express x16
Slot Name (SMBIOS): PCIEX16
Negotiated Link Width: x16
Driver Provider: Advanced Micro Devices, Inc.
Driver Version: 8.97.10.6, 6-19-2012
PCI Express Status Test
Test Started - 24-12-2012 19:18:27
Test Finished: - 24-12-2012 19:18:27
Passed
---------------------------------------------------------------------------------------------------------
High Definition Audio Controller [PCI:1:0:1PCI\VEN_1002&DEV_AA98&SUBSYS_AA981B0A&REV_00\4&65B465D&0&0108]
---------------------------------------------------------------------------------------------------------
Vendor Name: ATI Technologies Inc
Interface: PCI Express x16
Slot Name (SMBIOS): PCIEX16
PCI Express Status Test
Test Started - 24-12-2012 19:18:28
Test Finished: - 24-12-2012 19:18:28
Passed
-------------------------------------------------------------------------------------------------------------
Realtek PCIe GBE Family Controller [PCI:3:0:0PCI\VEN_10EC&DEV_8168&SUBSYS_04ED1028&REV_06\03000000684CE00000]
-------------------------------------------------------------------------------------------------------------
MAC Address: f0:4d:a2:f6:2b:63
Adapter Connected: No
IP Address: 0.0.0.0
IP Mask: 0.0.0.0
Gateway IP Address: 0.0.0.0
Adapter DHCP Enabled: Yes
Driver Provider: Microsoft
Driver Version: 8.1.1020.2011, 10-20-2011
PCI Express Status Test
Test Started - 24-12-2012 19:18:28
Test Finished: - 24-12-2012 19:18:29
Passed
-----------------------
PCI Subsystem [PCIRoot]
-----------------------
Configuration Test
Test Started - 24-12-2012 19:18:29
Test Finished: - 24-12-2012 19:18:29
Passed
--------------------------------------
System Board [SYSTEMBOARDSystem Board]
--------------------------------------
Chipset: Intel PCH H61
Manufacturer: Dell Inc.
Product: 0GDG8Y
RTC Accuracy Test
Test Started - 24-12-2012 19:18:29
Test Finished: - 24-12-2012 19:18:32
Passed
Product Version: 3.2.6032.102
dakitas
38 Posts
0
December 24th, 2012 09:00
in my PC technician days, what i would do is this, what you do is up to you, ground yourself and be careful with 120v
1. use another spare good known HDD and quick format and reload WinXP, Vista, or Win7
1a. open an admin cmd prompt and run "chkdsk /r" on the current HDD
2. remove 1 stick per slot per reboot to "re-seat" the RAM, *removing 1 stick may "fix" the problem
3. its unlikely, but the issue maybe the mother board, inspect for any abnormalities and verify USB ports look normal
4. upgrade BIOS
DELL-Vikram M
1.1K Posts
0
December 25th, 2012 03:00
Hi phantom9056,
Re-seat the hard drive in case you are comfortable doing it. Here is the link for the service manual for your system: http://bit.ly/YIedD4
Check if the issue is fixed. In case the issue persists, I have added you as a friend. In case the issue still persists, please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag on a private message so I may access your system records and check and check for further course of action. You could also click on Start Conversation to send a private message.
Please reply for any further questions.
phantom9056
6 Posts
0
December 26th, 2012 02:00
Hello Vikram, i have sent you a message, please check your Inbox
DELL-Vikram M
1.1K Posts
0
December 28th, 2012 07:00
Hi phantom9056,
Thank you for sharing your system's Service tag through the private message. It appears to be an issue with the motherboard. You can try re-seating CMOS battery on your system, in case you are comfortable reffering to the system manual. In case the issue still persists, you may consider replacing the motherboard. As far as the video issue is concerned, please post a screen shot of the Device manager by expanding ‘Display Adapters’.
Please reply for any further questions.
JGib10
1 Message
0
December 14th, 2013 20:00
I had this same problem, but was unable to fix it with the following: removing the battery, reseating RAM, reseating the HDD, upgrading the BIOS, running the F12 diagnostics program, or disabling USB boot options or switching SATA options in the BIOS. The workaround i found to work was to hit the F12 key repeatedly and immediately after powering up, then manually selecting the HDD to boot from. Quite the hassle.
I eventually solved the problem when I realized my HDMI cable was plugged into the motherboard's HDMI port instead of the video card's HDMI port. Once I swapped ports, the system booted normally with no issues.
Hope this helps solve other peoples problems.