Highlighted
KeithWi
Bronze

Dell One 23 audio switch between internal and external speakers

I recently purchased a Dell One23 (2330) and it has the MaxxAudio 3 installed. I have an external 2.1 speaker system plugged into the system. Whenever the computer wakes up from sleep the audio changes to internal speakers when I press volume up on keyboard. Im sure this is something to do with MaxxAudio or the keyboard drivers. Anybody have a solution for this?

Thank you so much for your time,
Keith 

0 Kudos
16 Replies

Re: Dell One 23 audio switch between internal and external speakers

Hi Keith,

Please select the external speaker as default audio device and check functionality. Here are the steps:

  • Right click on the sound icon in the system tray.
  • Select the option of Playback Devices.
  • Select the external speaker from the list and set them as default device.

Hope this helps. Please reply if you have any questions.

Thanks & Regards
Saharsh K
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.
0 Kudos
KeithWi
Bronze

Re: Dell One 23 audio switch between internal and external speakers

I have all that setup properly. The external speakers work. But when it resumes from a sleep the audio changes to internal speakers when I press volume buttons on the keyboard. It happens only after resuming from sleep. And only when I use the keyboard volume buttons

0 Kudos

Re: Dell One 23 audio switch between internal and external speakers

Hi Keith,

Thank you for sharing the information. Please share how you get the audio back to external speakers, is it by unplugging and replugging the speaker cable?

Also, please update the audio drivers of the system. Here are the steps:

  • Click on the link: http://dell.to/18NmI2D
  • Enter the Service Tag of your system and select the operating system.
  • You will find the audio driver under 'Audio'.
  • Download and install the drivers following the onscreen instructions.

Hope this helps. Please reply if you have any questions.

Thanks & Regards
Saharsh K
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.
0 Kudos
KeithWi
Bronze

Re: Dell One 23 audio switch between internal and external speakers

It did not work even with the latest drivers. Any other suggestions?

What I do to get the audio back to external speakers is by going to the control panel of MAXXAUDIO and clicking on external speakers. Its already selected but I have to click on "external speakers" again and hit "ok". Thats what I have to do.

0 Kudos

Re: Dell One 23 audio switch between internal and external speakers

Hi Keith,

I am replying on behalf of DELL-Saharsh K. To assist you further, we would need more information. Are you using USB speakers or it is plugged into the green color audio port? Please share the model no. of the speaker.

Thanks & Regards,
Appu S
#iworkfordell
To know more about Dell’s Product Support, Drivers & Downloads, Orders & Dispatch status -> choose your region USA, India. For Dell Support Videos, click Here.

0 Kudos
KeithWi
Bronze

Re: Dell One 23 audio switch between internal and external speakers

its plugged into the audio port in the back (near the power cable) Speakers are Altec Lansing BXR1121

0 Kudos

Re: Dell One 23 audio switch between internal and external speakers

Hi Keith,

Thank you for sharing the information. I am researching on this issue and will keep you updated with the results.

Thanks & Regards
Saharsh K
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.
0 Kudos

Re: Dell One 23 audio switch between internal and external speakers

Hi Keith,

Thank you for your patience and cooperation. Please uninstall and reinstall the Audio Drivers. Here are the steps that you need to follow:

  • Press the key combination Windows Logo key + R key to open Run dialog box.
  • Type in devmgmt.msc and click OK.
  • The Device Manager windows will appear.
  • Under 'Audio Controllers', you will find the audio driver listed.
  • Right click on it and click on 'uninstall'. (Check and make a note of the driver installed on your system and re-install the driver from the below steps accordingly).
  • Check the box to delete the software.
  • Download and install the latest drivers and check functionality.

Hope this helps. Please reply if you have any questions.

Thanks & Regards
Saharsh K
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.
0 Kudos
KeithWi
Bronze

RE: Dell One 23 audio switch between internal and external speakers

I did follow the exacts steps but its not working for me yet. I noticed that when I change the volume using the notification area icon it changes the speakers to internal speakers. This is really frustrating. Please help

0 Kudos