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balefire
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Dell Studio One 19 Owners Thread

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I recently purchased a Studio One 19 Touchscreen with the Mother's Day Anniversary sale, and I haven't seen a single forum thread dedicated to it.  So here goes a start!

I chose my Studio One 19 over the Apple iMac and the Sony All In One because I wanted a touch screen.

I chose my Studio One 19 over the HP Touchsmart for its performance and price (desktop MB and CPU and its price fully loaded the price was still cheaper than a low end HP Touchsmart!).  The multitouch support was also a nice advantage over HP.

Has anyone received delivery yet?  Any reviews from real world users?

http://www.desktopreview.com/default.asp?newsID=717

http://reviews.dell.com/2341/2103/reviews.htm?pageNumber=1

Here are some commercial reviews:

http://computershopper.com/desktops/reviews/dell-studio-one-19

http://www.pcmag.com/article2/0,2817,2346036,00.asp

http://reviews.cnet.com/desktops/dell-studio-one-19/4505-3118_7-33637210.html?tag=mncol;lst

http://online.wsj.com/article/SB124104522416270623.html

UPDATED 8/1/2010.

KNOWN ISSUES:

1) Noisy oscillating fan. Speeds up and down making a constant whishing sound. SOLUTION: Update to BIOS A08 or later.

2) Random year change to future date e.g. 2075. SOLUTION: Update to BIOS A09 or later.

WINDOWS 7

How I installed a fresh Windows 7 x64 on my Dell Studio One 19

Install Dell A07 BIOS
Clean install Windows 7 Ultimate
Install Dell Nvidia driver (also updates SATA driver), then install OEM Nvidia driver
Install Dell Realtek Audio + dvd eject driver. DO NOT install Dell Touchscreen driver as it does not work with MS Touch Pack
Update Windows
Install Dell Fingertapps Touch Zone.
Install Dell Cozi YouPaint, Dell TouchCam, TouchCam Update

Install MS Touch Pack. Find here - http://forum.tabletpcreview.com/showthread.php?p=179262
    Install MS XNA 3.0
    Install MS Bing Virtual Maps 3D
    Install MS Touch Pack
    Install Next Window Touch Screen Driver 1.3.2.5. Find here - http://www.nextwindow.com/nextwindow_support/download_confirm.html
    Optional - Uninstall MS XNA 3.0, Install MS XNA 3.1
    Optional - Update Nvidia PhysX

All Dell Touch Zone applications and Microsoft Touch Pack applications work.

FYI there are three different touch screen drivers for the Dell 1909
-Windows 7 default
-Dell signed NextWindow
-NextWindow

The Windows 7 default driver and Dell signed NextWindow driver allow you to use all the Dell Touch Zone applications,
    but does not work with the MS Touch Pack applications.
The NextWindow driver 1.3.2.5 allows you to use all of the applications in MS Touch Pack and Dell Touch Zone. 

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wayneclarke
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Re: Dell Studio One 19 Owners Thread

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Ive just got mine its really nice looking and performs well, only problem is after just one day mines broken, i put my anti virus cd in to put on downloaded it went to eject and nothing, the computer wont eject it or even acknowledge that theres a cd in there im gutted

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stevekesler
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Re: Dell Studio One 19 Owners Thread

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I received mine on Monday, set it up on Tuesday, and Wednesday after a shutdown, it won't boot up - never completes POST (power button LED goes solid white, and hd LED blinks about every 3 seconds. 

Spent 3 hrs on phone support (~1.5 on hold), Desktop sent me to XPS support, XPS support sent me back to desktop support.  It is like this thing is so new they don't know who is supposed to support it (none of the three techs I wnet through really knew this model existed).  All three support personnel went through the same troubleshooting script (hold power button 10 sec with no power attached, then turn on).  They plan to dispatch a tech today for an on-site visit to replace the LCD.

I realy like the look of the computer, but I think I have a lemon.  Also the bezel around the screen is scratched and cracked.  The screwes holding a shield over the back were just about all stripped out.  Who ever customized this build, was rough on it - it should have never shipped like that.

I'll let you know how the service experince goes.  Personally, I think they should just build me another one and replace it.

 

 

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Moderator
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Re: Dell Studio One 19 Owners Thread

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stevekesler,

Based on the bezel condition and the fact that you are still inside the initial 30 days from the invoice date, technical support should issue you a New exchange.

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Re: Dell Studio One 19 Owners Thread

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Hi stevekesler. I'm curious to find out what happened with your TouchScreen. I've had my Studio One 19 TouchScreen appoximately two weeks. Everything had been working great until last night; I shut down the machine and when I went to turn it on this morning I experience the exact thing you described above. I was just in a chat with a Dell rep for at least an hour trying to figure out the problem. I even took the hard drive and memory cards out! They also dispatched someone to come in the next 2-3 days with a replacement part, which - according to the chat rep - is the motherboard. (How exactly does a motherboard go "bad"?) I'm wondering what the procedure is for fixing a computer like this. Please keep us posted regarding your repair service.

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balefire
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Re: Dell Studio One 19 Owners Thread

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Finally received my white Studio One 19, here's a few comments not in the reviews above.

good:

-bloatware was minimal.  I removed MS Works and Mcafee and that's about it.

-it comes with all the batteries you need for the wireless components

 

other:

 -the color white does NOT have a fabric over the speaker. (one review somewhere said it did, but that's wrong)

 -it came with SP 1 as standard.  i installed SP 2 immediately after I got it.

-the power cord is very short.

-Dell's customer service was better than my last experience with my M1330.  My first Studio One 19 was missing a component.  Dell was courteous, relatively knowledgable (they walked me through disassembling the back to confirm it was missing), and promptly shipped me a replacement.

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stevekesler
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Re: Dell Studio One 19 Owners Thread

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Chris M,

I did recieve a call from a tech at Dell the next day, and he placed a order for a new replacement system - It should arrive today. 

This is the 9th Dell system I have purchased (influenced ~20 more).  This is the 1st time I have had a problem, with any of the systems.  The Dell support people have all been great.  I think the reason I spent so much time on phone/hold, was the system was so new, that the support depts weren't familair with this model and who suports it.  Additionally, I bought it through my companies Employee Purchase Program and the purchase configuration indicates XPS support (2 yr warranty).

I'll let everyone know how the 2nd system works.  I'm confident I will be happy with it and it will nto ahve any issues.

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stevekesler
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Re: Dell Studio One 19 Owners Thread

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auntmarching,  Once I recieved confirmation a replacement system was being built, I packed the original back up, and haven't messed with it. 

I'm not sure what failed on the system.  It didn't seem to start or complete the "Power On Self Test"  sequence, so I am not sure if it was the motehr board or what.  I also reseated the RAM and disconnected the HD.  But this didn't help.

 

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Re: Dell Studio One 19 Owners Thread

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Thanks for the update, stevekesler. I'm glad you'll be receiving a new one and hope you have better luck with it. Allow me to update the group on my experience:

After discovering the problem on Monday morning and contacting Dell support, I was informed that a replacement motherboard was being shipped that same day. By Tuesday afternoon, the technician was at my door ready to fix the problem.  He installed the motherboard (I asked what he thought caused the problem and he told me it looked like a power issue), ensured that it booted and left immediately upon seeing that my Windows desktop appeared. I thought all was okay and walked him to the door.  As soon as I turned the corner towards my desk, the computer shut itself off.  I immediately turned it back on and after the Dell logo appeared it turned off again.  I ran out the front door to catch the tech (it had been less than a minute since he left) but he had just driven off.  I called the number that he had called me from just an hour before, but he didn't pick up.  I tried restarting a few more times before calling Dell support.  The rep had me try a few things (insert Resource CD, run diagnostics, enter BIOS) but nothing worked because the machine kept turning itself off (it sounded like some kind of electrical short, actually).  They wanted to send another replacement part, but opted to just replace the whole machine after speaking with a supervisor.  I should be receiving it within a week and hopefully everything will be okay. My only concern is that I have a few sensitive files that I won't be able to back up.  Nothing incriminating, inappropriate, or embarrassing, but I had a few documents saved that I hope won't fall into the wrong hands.

I have to agree with you that Dell has been great at answering my questions quickly and effectively and walking me through the steps to get this issue fixed.  I've had only one other Dell product and for more than 5 years I've had no major issues.  I'm glad that they are standing by their products.

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balefire
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Re: Dell Studio One 19 Owners Thread

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has anyone tried upgrading to windows 7 yet?  I upgraded to windows 7 RC2 and the Dell Touch Zone didn't work properly.  Until Dell updates their software, I'll probably wait or I'll wait until MS release the Windows 7 Touch Pack.

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