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autopilot28
Bronze

Dell XPS 1 A2010 No Post / No Video Problem

My Dell XPS One screen went blank and the power button light is solid blue. Also, the fans are running at full speed all of the time (very loud).I turned it off and powered it back on several times and I have the same problem (the monitor is part of the system and I did everything to turn the screen on). There are no 'beeps' to indicate a fault and none of the controls are lit on the right hand side of the monitor.

The computer ran for about 2 weeks after I updated the BIOS (I don't remember the version) and I wonder if this started the problem?

Maybe the update caused the fans to run all the time, heated up one or more of the components and broke it?

I called Dell Tech Support and they told me reseat my video card and memory. That didn't work. They also had me try hitting F2 and F12 on startup, but that didn't work because the screen is not coming on. They had me try inserting a disc into the optical drive, but it won't feed into it (no power to it). I also checked every single connector to make sure they were seated properly. They then told me it is a "NO POST" situation and they are going to send out a service tech to my home with a new MOBO, Video Card and Power Supply.

Has anyone had this problem and what fixed it for you?

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17 Replies
The_Namek
Diamond

Re: Dell XPS 1 A2010 No Post / No Video Problem

autopilot28,
You're the first person I know of who has had a no POST/no video problem with an A2010. Does the "everything" you did while trying to turn the screen on include toggling the LCD power using the keyboard function keys (press and hold the Fn key and tap on the right arrow)? If it did & that had no effect and all the other troubleshooting you did with Dell tech support didn't resolve the problem then I'd say the mobo is the most likely culprit. Including the video card and power supply is a good move on Dell's part though just to cover all the bases.

XPS One. Core2 Duo @ 2.2GHz. 2 GB DDR2-667. WD2500AAJS 250GB SATA. Intel GMA 3100 video. 20" WSXGA HD LCD. 2 Megapixel Webcam. 8X DVD±RW. 8-in-1 Media Reader. 802.11 a/b/g/n wireless. Integrated High Def Audio. Internal Bluetooth 2.0. NTSC/ATSC TV Tuner. Windows 7 Professional SP1.

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autopilot28
Bronze

Re: Dell XPS 1 A2010 No Post / No Video Problem

Yes. I  toggled the LCD power using the keyboard function keys (press and hold the Fn key and tap on the right arrow). I had read a few posts on the internet from people who had experienced the same problem, but they never followed up with what component was bad / fixed the problem. One person wrote a similar description in a forum and then followed up by posting "Problem Solved" without any further information. I hope to used this forum to let people know about my computers issue and then follow up with what solved the problem. I purchased the computer from Dell in February 2008 and I hope this is not going to be a common problem for this model. I like the computer very much and have never had an issue with it until now. I think Dell Tech Support was very helpful and I am glad I bought the extended warranty to cover the expenses.

I also wanted to let people know that when I took the computer apart, I noticed the heat sink for the CPU (the copper finned block connected to the metal tube where the fan blows into) was jam packed with a thick dust. The power supply, which has a fan blowing into it, was also filled with dust. There was no other dust in the rest of the computer. This still makes me wonder if the BIOS update, which made the fans run at full speed, had something to do with the computer failure.  

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The_Namek
Diamond

Re: Dell XPS 1 A2010 No Post / No Video Problem

Speaking as someone who helps out with technical problems on several forums, it's really annoying when someone either doesn't return at all or just posts a quick message saying the problem is solved but doesn't mention how.    Unless your no POST/no video really is connected to the BIOS update that has caused the system fan on A2010s to constantly run full tilt (which is the only real problem I've seen posted about the XPS One to date) then I doubt this is going to be a common problem for this model. I bought mine in December of 2007 and have yet to have a single hardware issue with it. I'll note that I didn't flash my BIOS to the problematic version & tend not to update the BIOS on any computer unless there's a newer version that specifically fixes some issue the system is experiencing.

XPS One. Core2 Duo @ 2.2GHz. 2 GB DDR2-667. WD2500AAJS 250GB SATA. Intel GMA 3100 video. 20" WSXGA HD LCD. 2 Megapixel Webcam. 8X DVD±RW. 8-in-1 Media Reader. 802.11 a/b/g/n wireless. Integrated High Def Audio. Internal Bluetooth 2.0. NTSC/ATSC TV Tuner. Windows 7 Professional SP1.

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autopilot28
Bronze

Re: Dell XPS 1 A2010 No Post / No Video Problem

PROBLEM SOLVED. The Tech replaced the VIDEO CARD and all is back to normal for my XPS 1. The fans are even running correctly.

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The_Namek
Diamond

Re: Dell XPS 1 A2010 No Post / No Video Problem

Good to read that your system is operating normally again after the parts replacement.

XPS One. Core2 Duo @ 2.2GHz. 2 GB DDR2-667. WD2500AAJS 250GB SATA. Intel GMA 3100 video. 20" WSXGA HD LCD. 2 Megapixel Webcam. 8X DVD±RW. 8-in-1 Media Reader. 802.11 a/b/g/n wireless. Integrated High Def Audio. Internal Bluetooth 2.0. NTSC/ATSC TV Tuner. Windows 7 Professional SP1.

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DomCee
Copper

Re: Dell XPS 1 A2010 No Post / No Video Problem

Well you can add me to the list, as i have exactly the same issues with the computer. Again they went through all the usual problems, but it's got all the same symptoms, so i know i need to change the Video Card, thing is i'm out of warranty, and i got quoted £201 for parts and labour, which for me when i just payed for our summer holidays seems a lot.

Do any of you clever people know a way i can buy one off the shelf and fit it myself???

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autopilot28
Bronze

Re: Dell XPS 1 A2010 No Post / No Video Problem

The Video Card is easy to replace and I wouldn't pay the money for someone to install it for you.  Just take off the back cover, pull out the video card and push in the new one. Check ebay for a replacement video card.

Best of Luck!

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autopilot28
Bronze

Re: Dell XPS 1 A2010 No Post / No Video Problem

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DomCee
Copper

Re: Dell XPS 1 A2010 No Post / No Video Problem

the only issue is if you've opened the back, everything's on top of each other and if i'm honest, i'm not 100% sure what the video card actually is. any schematics on the net?

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