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33401
Dell xps 7100 clean install problem.
Hello,
I did a clean install on my pc, windows 7.
Everything goes great, but when i try to install the video driver from AMD, i just see the windows 7 background, no taskbar.. nothing!
And when i try to open task manager, (ctrl alt del) my screen goes black.
I try'd the newest drivers, and also try'd the older one delivered by Dell, but both give this problem.
I installed c++ and .net framework before install.
I can't figure out what the problem is...
Thanks for help!
rdunnill
6 Professor
6 Professor
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8.8K Posts
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August 8th, 2013 00:00
If you haven't already, I'd suggest installing any pending service packs and updates.
AMD boards can be trickier to configure than Intel ones.
richard211
6 Posts
0
August 5th, 2013 05:00
Hello,
yes i already did this/try'd this but still doesn't solve the problem..
Dell-Zohaib R
953 Posts
0
August 5th, 2013 05:00
Hi richard21,
You must follow the correct order of Drivers Installation mentioned in this link. If installing the drivers in the correct order doesn’t help, please try to run Dell 32-bit Diagnostics. Click here to find steps on how to run Dell 32-bit Diagnostics and check if any error codes are returned.
Dell-Zohaib R
953 Posts
0
August 5th, 2013 06:00
Hi richard21,
Please reply with the results of Dell 32-bit Diagnostics.
richard211
6 Posts
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August 6th, 2013 05:00
Hello,
The pc is unusable, so i can't send logs.
But the scan said that there are no problems.
Also i think that the hardware is fine but its just the drivers, when i did the fresh install everything worked fine,
but after installing the AMD drivers everything is messed up..:emotion-42:
DELL-Nikhil D1
2.6K Posts
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August 7th, 2013 04:00
Hi richard21,
Uninstall the previously downloaded drivers by following the below mentioned steps and download the drivers from the below link:
Please follow the steps from this link for AMD Driver AutoDetect: http://dell.to/12Zo6h8
Please post the results.
richard211
6 Posts
0
August 7th, 2013 13:00
I already used AMD driver autodetect when i did the fresh install, so that still wont fix the issue..
richard211
6 Posts
0
August 8th, 2013 03:00
I'll try to update windows before installing drivers.. i hope that helps...
I'll post the results.
richard211
6 Posts
0
August 8th, 2013 05:00
THANK YOU, installing all (122) update's worked! THANKS
rdunnill
6 Professor
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August 9th, 2013 00:00
Good to hear!