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JudyLloyd
Bronze

Dimension 2400 soundmax integrated audio - no sound

There is no sound (not even system sounds) on my Dimension 2400.  I have downloaded most recent drivers, uninstalled and reinstalled the sound card to no avail.  Device manager indicates the device is working properly.  I have even disabled soundmax and installed a usb sound card but no success with that either.  I know my speakers work as I thought that may be the problem so I switched speakers with another computer on which the speakers worked.  Any suggestions would be appreciated.

Thanks

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jackshack
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Re: Dimension 2400 soundmax integrated audio - no sound

Was there a time that the sound worked?  Do you recall installing or uninstalling anything around the time that the sound quit working?

The most common reason that the sound quits working on the D2400 is that someone has checked the Mute box on the volume control.  Other reasons for the sound to stop working is that the onboard sound has been disabled in the System Setup (reached by pressing F2 during the self test following start or re-start of the computer), that the speaker setup is incorrect, or that the sound service has failed to start.

Does sound work through headphones that have been plugged into the headphone jack on the front of the computer?

Dell Forum member since 2005

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JudyLloyd
Bronze

Re: Dimension 2400 soundmax integrated audio - no sound

Thanks for the response. 

#1 - I do not recall when the sound stopped working; this computer is used mostly by the grandkids.  Occasionally there is some sound, yesterday for example, one of the grandkids had sound for a while when playing Roblox.  then it stopped again. 

#2  I can not get sound through the headphone jack on the front of the computer.

#3  I did the uninstall-reinstall and driver update today after the USB sound card failed to solve the problem.  I would speculate that your suggestion that the onboard sound was disabled is correct as the sound icon does not appear in the systray.  I have verifie that mute is not turned on using control panel - sounds.  The box "place icon in task bar" is checked; but as I said - no sound icon in systray. 

I would appreciate suggestions as to how to try to figure out how to check and/or undo the "disable" thing - it could be that one of the grandkids disabled the startup of the sound.  I am sort of an intermediate compter user and don't mess with the "F2 setup" without adult supervision.

Thanks for your time.

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jackshack
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Re: Dimension 2400 soundmax integrated audio - no sound

Let's go through the control panel settings for audio.  After each step, check to see if you have sound.

Go to the control panel, click Sounds, Speech, and Audio Devices, and then click Sounds and Audio Devices on the lower part of the window.  On Device Audio, click Advanced and see which sources have checks in the Mute box.  The only devices that are usually muted are the microphone and line in.  Any other boxes should be clear, and if they are not, click on them to remove the check mark.  Check to see if this has helped your sound, and if not, continue.

Next, go to the Speaker Settings and make sure you have selected the appropriate configuration for your set-up.  Most of use simply have Desktop Stereo Speakers, and unless you have something else, make certain that is the setting you have.  If it is already on Desktop Stereo Speakers, make a change to Stereo Headphones and back again.  There is also a Speaker Volume setting, but I've never used this and have always left it at the default setting.  You might try clicking on the Restore Defaults icon to see if that helps, however.  You could also try changing the level sliders to see if there is a change.  If you don't have any result you might want to go back and set the default to avoid surprises later.  Still no audio?  Continue.

At the top of the Audio control window you might have noticed the tabs.  Click on the tab for Audio and make sure that the Default Playback Device says SoundMAX Digital Audio.  This should also be the default device for sound recording.  The Midi device shows Microsoft GS Wavetable on my machine, but this should not affect your other sound settings.  If this window already shows these settings, or if you still have no sound after changing to these settings, continue.

Click on the Voice tab.  The default for both Voice Playback and Recording is also SoundMAX.  It isn't obvious to me why this should have an effect on the other sounds made by the computer, but the experience of another forum member showed that sometimes an incorrect setting here can have effects in other places.

Please let us know how this has worked out.  If you still have no sound there are other places that will need to be examined.

 

 

Dell Forum member since 2005

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JudyLloyd
Bronze

Re: Dimension 2400 soundmax integrated audio - no sound

Thanks for your inputs.  I have followed all of the suggested steps - still no sound, not even system sounds.   Device manager still reports that the sound card is working properly, but no audio output.

Thanks for helping to try to figure this out.

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jackshack
Diamond

Re: Dimension 2400 soundmax integrated audio - no sound

Ok, I guess it's back to the Control Panel.  Click on Performance and Maintenance, Administrative Tools, Services.  Scroll to the lower part of the list that appears to Windows Audio.  It's Status should be "Started".  If it isn't "Started", double click on Windows Audio.  In the middle of the new window you should see a box titled Startup Type.  This should be Automatic, and if it isn't, make it that.  Click the Apply button if it becomes active, click OK, and exit out of the windows clicking OK if the button is available.  Restart the computer and see if you now have sound.

Dell Forum member since 2005

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JudyLloyd
Bronze

Re: Dimension 2400 soundmax integrated audio - no sound

A check of the Services confirmed that the status of the service was set to STARTED, and the startup type AUTOMATIC.  I stopped the services and restarted it but no success with that either.  Still no sound.

In further looking into the bowels of Device Manager, under SYSTEM DEVICES, the SYSTEM SPEAKER indicates "no drivers installed for this device".  The Dimension 2400 with no sound is running Windows XP professional SP3 (build 2600).  I have 2 other computers also running WinXP-SP3 (same build) and on both of those the system speakers have the same "no drivers installed for this device" so that's probably not the problem.

What really confuses me is that in an attempt to get sound I disabled soundmax, installed a USB audio adapter that has a speaker-plub (plug speaker into adapter), enabled the adapter, and no sound with the USB audio device either.   It seems to me that there is some setting somewhere on this computer that is disabling sound but what that may be is truly a mystery.

 

 

 

 

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jackshack
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Re: Dimension 2400 soundmax integrated audio - no sound

I'm afraid that the speaker you are looking at is the small one on the main board that usually emits the beeps you hear on start-up.  No driver is required for that one.

Ok, one last check.  Restart the computer and press F2 during the self test (the period you are looking at the Dell logo on the screen) and go to system setup.  Use the arrow keys to move the cursor to Integrated (OnBoard) devices.  Pressing the Return key should allow you to enter the menu, and the Onboard Audio should be first on the list.  Make sure it says "On".  If it does, press escape to exit system setup, and when you get to the menu that says Exit Saving Changes, use the arrow key to drop down one choice to Exit Without Saving Changes.

If it is off, use the left/right arrows to turn it On and use the Exit Saving Changes option, allowing the computer to restart.

 

Dell Forum member since 2005

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JudyLloyd
Bronze

Re: Dimension 2400 soundmax integrated audio - no sound

Bios settings were set to "ON".  Still no sound from either speakers or headset.  Not even any system sounds when the computer boots or shuts down.   No sound icon in taskbar.

This is quite confusing. 

 

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jackshack
Diamond

Re: Dimension 2400 soundmax integrated audio - no sound

So everything looks as it should.  I am assuming that you disconnected the USB sound device when you found it did not work.  Do you have anything in the Device Manager that belongs to that device?  If you do, remove it from the list in Device Manager to uninstall it.  Next, go to Add/Remove Programs and remove any driver or other file that was installed to support it.  Restart and see if you have sound.

If still no sound, go back to the Device Manager and remove the SoundMax device.  Once you have done this Windows should attempt to reinstall it.  Post back with the results.

Edit:  Forgot to tell you to restart the computer after you remove SoundMAX from the list of devices.  Do that and see if you have sound after the restart.

Dell Forum member since 2005

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