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bobga57
Bronze

Dimension 3000 - can't get past blue screen

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Hello,

We bought our Dimension 3000 PC new from Dell in 2005.  About a year/year and a half ago I added additional memory.  Other than that we have done nothing to it. 

Everything had been fine with it until last Monday night.  Now when we start it up, we can only get as far as the blue screen (of death). We get a "STOP:  0x00000024" error message, which I understand is the hard drive (or maybe the memory). 

I've tried starting in 'Safe Mode'; tried starting with last working configuration, etc.  Nothing has worked, though I've read that I may be able to start it up with a Windows XP boot disc, which would allow me to run the check disk and possibly repair what is wrong.  Unfortunately, Dell did not send an operating system disc with the unit - only a set of Works Suite discs.  I still have the packing slip, so I was able to verify that it did not come with a Windows XP disc.  Not a good practice in my opinion...but anyway...

Is there something else I can try to get it working?  Any suggestions would be appreciated.  Thank you.

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25 Replies
fireberd
Diamond

Re: Dimension 3000 - can't get past blue screen

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If you are in the US you can request a set of Discs (includes Windows) HERE from Dell.

There are Dell diagnostics accessed by F12 at power on.  You can run the diagnostics to see if there is a hardware problem.

I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives.  Studio One 3 Recordng Studio Software.

Dell SE2717HR 27" Monitor

 

Member of Nashville based R.O.P.E.

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bobga57
Bronze

Re: Dimension 3000 - can't get past blue screen

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Thanks for the quick reply. 

I did request a set of discs right before I posted...thought it couldn't hurt, and hoping maybe there was something else I could try. 

actually try F12, though I don't recall exactly what happened; there didn't seem to be any information that told me what the problem was.  I'll try again.

Thanks.  

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osprey4
Diamond

Re: Dimension 3000 - can't get past blue screen

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Hi Bobga57,

If you hit F12, it should bring up a boot menu. What you want is the utility partition. From there, select the 32-bit diagnostics.

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RoHe
Diamond

Re: Dimension 3000 - can't get past blue screen

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When you get your Windows disk from Dell, boot from that CD and press R at Welcome screen to launch the Recovery Console

At the prompt, type in:

chkdsk c: /r

Press Enter and go take a nice long nap. When it's done, remove the CD and reboot normally. 

If that doesn't fix it, you'll need to run a Repair/Reinstall of Windows. Personal files will be OK, but you'll probably have to install a bunch of Windows updates and fixes again after the Repair/Reinstall is done.

Ron

Ron

Forum Member since 2004
I am not a Dell employee

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bobga57
Bronze

Re: Dimension 3000 - can't get past blue screen

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Thanks for the suggestion, Osprey. 

Unfortunately, when I try this it goes right back to the blue screen (as does everything I've tried).  Hopefully Dell will come through with a boot disc and I'll at least be able to run the check disc repair.

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bobga57
Bronze

Re: Dimension 3000 - can't get past blue screen

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Thanks for the suggestion Ron.  Do you think I have a pretty good chance of getting the disc I need from Dell?

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RoHe
Diamond

Re: Dimension 3000 - can't get past blue screen

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May depend on where you live. For US residents, completing their online form typically gets the disks shipped in a day or 3.  Ex-US, I have no clue.

Note that Dell may be charging for the disks now.

Ron

Ron

Forum Member since 2004
I am not a Dell employee

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bobga57
Bronze

Re: Dimension 3000 - can't get past blue screen

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My fear is that Dell will charge for the disks - which isn't altogether fair in my opinion.  An IT guy I know, who deals mostly with Dell products, says someone he knows was charged $90 for disks. 

Thanks, Bob

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RoHe
Diamond

Re: Dimension 3000 - can't get past blue screen

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I don't believe "$90" for a Windows disk. 

Dell said they'd start charging S&H for the disks which would probably be less than $10. I've not heard anyone say they got charged after filling out that form.

If the request form didn't ask for your credit card info, they can't charge without contacting you first. And if they want some unreasonable amount, you can always refuse. But at some point you're going to need those disks...

Ron

Ron

Forum Member since 2004
I am not a Dell employee

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