If you are in the US you can request a set of Discs (includes Windows) HERE from Dell.
There are Dell diagnostics accessed by F12 at power on. You can run the diagnostics to see if there is a hardware problem.
I am not a Dell Employee
Dell forum member since 2002
Dell Inspiron 15 - 5577 Laptop
Home Built Desktop PC with ASUS Z170, i7 6700K CPU
Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Studio One 3 Recordng Studio Software.
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Member of Nashville based R.O.P.E.
Thanks for the quick reply.
I did request a set of discs right before I posted...thought it couldn't hurt, and hoping maybe there was something else I could try.
I actually try F12, though I don't recall exactly what happened; there didn't seem to be any information that told me what the problem was. I'll try again.
If you hit F12, it should bring up a boot menu. What you want is the utility partition. From there, select the 32-bit diagnostics.
Please post back and let me know if you need more help.
When you get your Windows disk from Dell, boot from that CD and press R at Welcome screen to launch the Recovery Console
At the prompt, type in:
chkdsk c: /r
Press Enter and go take a nice long nap. When it's done, remove the CD and reboot normally.
If that doesn't fix it, you'll need to run a Repair/Reinstall of Windows. Personal files will be OK, but you'll probably have to install a bunch of Windows updates and fixes again after the Repair/Reinstall is done.
Thanks for the suggestion, Osprey.
Unfortunately, when I try this it goes right back to the blue screen (as does everything I've tried). Hopefully Dell will come through with a boot disc and I'll at least be able to run the check disc repair.
My fear is that Dell will charge for the disks - which isn't altogether fair in my opinion. An IT guy I know, who deals mostly with Dell products, says someone he knows was charged $90 for disks.
I don't believe "$90" for a Windows disk.
Dell said they'd start charging S&H for the disks which would probably be less than $10. I've not heard anyone say they got charged after filling out that form.
If the request form didn't ask for your credit card info, they can't charge without contacting you first. And if they want some unreasonable amount, you can always refuse. But at some point you're going to need those disks...