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Steve -Ohio
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Dimension 4600 + SoundMAX Integrated Digital Audio = NO SOUND

For no known reason, my Windoze XP Pro Dimension 4600 lost it's sound. Ran all the "troubleshooters" from Dell...worthless. Did 3 different "chat sessions" with tech "support"... all of whom told me to do the same thing....basically worthless also. Sent email, along with my rather lengthy case number with all of my "chat" sessions information, and was told to do the same thing that the chats told me to do. Uninstall and re-install the drivers (from the drivers CD and downloaded. So...while I anxiously await the response back from my email message to some other country, I thought I'd drop in here, and see if anyone in the real world, has any suggestions. The only thing that has been done is another Windows XP update, no other software, etc., etc. HELP! HELP!
 
Error messages: Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) AND Error Code: 1B22:06LB
 
1Gb RAM, Pentium 4 2.8Ghz

Message Edited by Steve -Ohio on 10-04-2005 07:21 PM

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7 Replies
fireberd
Diamond

Re: Dimension 4600 + SoundMAX Integrated Digital Audio = NO SOUND

You may have to reload the Dell chipset drivers and then the drivers for the sound. 

This is apparently not what you want to hear, but would be my suggestion.

I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives.  Studio One 3 Recordng Studio Software.

Dell SE2717HR 27" Monitor

 

Member of Nashville based R.O.P.E.

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Steve -Ohio
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Re: Dimension 4600 + SoundMAX Integrated Digital Audio = NO SOUND

I've already done that, but thanks for responding. Tech "Support" suggests that my sound board needs to be replaced.Smiley Surprised
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Steve -Ohio
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Re: Dimension 4600 + SoundMAX Integrated Digital Audio = NO SOUND

Last time I checked my "Integrated Digital Sound" was not a board, but a chip!!!Smiley Mad
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speedstep
Diamond

Re: Dimension 4600 + SoundMAX Integrated Digital Audio = NO SOUND

Service Tag Number?
OS Version and Patch Level?
Directx Version?

Report Unresolved Customer Service Issues here
I do not work for Dell. I too am a user.
The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support




 


Get Support on Twitter @DellCaresPro

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Steve -Ohio
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Re: Dimension 4600 + SoundMAX Integrated Digital Audio = NO SOUND

Service Tag: 244MH31

Windows XP Professional Version 2002 SP2

DirectX Version: 9.0

Driver Provider: Analog Devices

Driver Date:   2/28/2003

Driver Version:  5.12.1.3555

Digital Signer:  Microsoft Windows Hardware Compatibility Publisher

 

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Steve -Ohio
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Re: Dimension 4600 + SoundMAX Integrated Digital Audio = NO SOUND

Dell has decided to replace my entire motherboard, under warranty. Is there anything that I need to do, prior to the service tech showing up to do the swap?
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Steve -Ohio
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Re: Dimension 4600 + SoundMAX Integrated Digital Audio = NO SOUND

Dell Service came out today and replaced my motherboard. The Service Technician said that he could not get the sound to work and he believes that I have an IRQ conflict and I must re-install Windows XP Professional.
 
Before I do that I thought I'd check back here to see if anyone has any other ideas that I could try before taking that drastic step.
 
TIA  
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