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littleneil
Silver

Dimension e310 Audio Driver Issue

My audio has been Intermittently poor for a year or more (pops and static). I've tried uninstalling the Sigmatel driver and letting Windows reinstall it - doesn't fix it).  I've also searched for audio drivers (using my service Tag) on Dell's support site - coming up with Sigmatel STAC 92XX C-Maj HD v.5.100.4823.  The file downloads just find (R114282.exe) but the Sigmatel installer quickly tells me it isn't the correct audio driver for my stystem and stops?!  What's up with that? Any ideas. Thanks in advance

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16 Replies

Re: Dimension e310 Audio Driver Issue

Hi littleneil,

Welcome to the Community.

Please let me know the operating system installed on the system so that I can help you in a better way.

Meanwhile, I would suggest you to run diagnostics on the computer which will isolate the issue.

Unplug the power cable. Press and hold power button for 10 seconds. Plugin the power cable and turn on the system. Tap F12 key to access One Time Boot Menu. Highlight Boot to Utility Partition and hit Enter to start the diagnostics.

http://dell.to/12IFoz8

Thanks & Regards
Manshu S
#iworkfordell

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littleneil
Silver

Re: Dimension e310 Audio Driver Issue

Win XP,Media Center Edition, ver 2002, sp3 -- I've run all the diagnostics a number of times and no errors are received.

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Re: Dimension e310 Audio Driver Issue

Use an Air duster inside your case, there might be dust there and could be the sound problem you have.

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Re: Dimension e310 Audio Driver Issue

Hi littleneil,

Thank you for the reply.

I would suggest you to uninstall the audio drivers and restart the system. Please remove the drivers mentioned below which need to be removed from Add/Remove programs option in control panel.

Once the drivers are removed, restart the system. Update the BIOS and install the driver by clicking the link mentioned below:

BIOS: http://dell.to/13SGwRm

NOTE: Ensure that the system does not turn off during the BIOS update.

Restart the system.

Audio driver: http://dell.to/12OFgQ6

Restart the system.

If the issue persists, perform symptom test on sound using Dell PC Diagnostics. Click the link mentioned below to download the application:

http://dell.to/We70YO

Thanks & Regards
Manshu S
#iworkfordell

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littleneil
Silver

Re: Dimension e310 Audio Driver Issue

OK thanks I'll try it.

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littleneil
Silver

Re: Dimension e310 Audio Driver Issue

As I have indicated in my earlier posts, all of these steps have been taken without favorable results. In addition the audio driver you recommended will not install - saying it is not the correct driver for my system. I think this hopeless and I will try a new sound card in the PC and see if that makes a difference.

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speedstep
Diamond

Re: Dimension e310 Audio Driver Issue

Chipset Driver is required before PCI enumeration works.

Chipset - Driver

Description Importance Version Released Supported OS Download
Intel Chipset Software Installation Utility, v.8.1.1.1010, A01
Software support for Intel Chipsets.
Recommended 8.1.1.1010 1/22/2007 Windows Vista 64-bit
Windows Vista 32-bit
Intel Chipset Software Installation Utility, v.7.2.2.1006, A13
Software support for Intel Chipsets.
Urgent 7.2.2.1006 4/14/2006 Windows 2000
Windows XP
Windows XP x64

Try this Audio - Driver  R171789.exe

Description Importance Version Released Supported OS Download
SIGMATEL STAC 92XX C-Major HD Audio, v.6.10.0.5614, A09
SIGMATEL STAC 92XX C-Major HD Audio, v.6.10.0.5614, A09
Recommended 6.10.0.5614 1/16/2008 Windows Vista 64-bit
Windows Vista 32-bit
SIGMATEL STAC 92XX C-Major HD Audio, v.5.10.0.5515_RC22-WHQL, A11
SIGMATEL STAC 92XX C-Major HD Audio, v.5.10.0.5515_RC22-WHQL, A11
Not Defined 5.10.0.5515 12/4/2007 Windows XP
Windows 2000
Windows XP x64

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rdunnill
Diamond

Re: Dimension e310 Audio Driver Issue

As I have indicated in my earlier posts, all of these steps have been taken without favorable results. In addition the audio driver you recommended will not install - saying it is not the correct driver for my system. I think this hopeless and I will try a new sound card in the PC and see if that makes a difference.

I'd suggest upgrading to a newer version of Windows over buying a new sound card, as support for Windows XP is ending next year anyways.
 
I have a Dimension 3100, which is identical to the E310, and I'll try the feasibility myself.

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rdunnill
Diamond

Re: Dimension e310 Audio Driver Issue

I installed Windows 8 on the Dimension 3100 and the onboard sound driver was installed automatically. The onboard video isn't recognized, thought, so you'd have to install a video card.

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