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15 Posts
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13780
Do you have a NEW Dimension with audio problems? post here
I received a NEW Dimension with faulty sound recently and I have placed several posts here you may have seen. I have tried to keep them informative, rational and done my best not to vent my anger in this forum. I now realise that I should do something a bit more constructive so I am putting in this thread to try and get numbers of how many people are affected by sound trouble on NEW Dimensions only. Dell will no doubt be looking at these posts so it might help them, others will also be able to see what the scale of the problem is.
If you have also purchased one please leave details of what the sound fault is, the model of Dimension, the Operating System, the sound device being used (onboard or PCI card), the driver for it, any optional extra audio software you may have bought with the PC and installed, any troubleshooting you have done and what the situation regarding the problem is now. Does the fault remain, have you returned the PC, had it replaced or are you stuck with it? I will get the ball rolling with details of my issues. I just hope everyone with problems finds this forum to post theirs. Maybe we are just unlucky, maybe we are not. This seems like a good way of finding out. I am now drawing a line under this as I've had it resolved but you may not have.
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Sound loss on powering up system and restarts.
(problem showing next to Sigmatel HD audio codec in Device Manager)
Sound loss on powering up system and restarts.
(problem showing next to Sigmatel HD audio codec in Device Manager)
Dimension 3100.
Windows XP Media Center Edition.
SigmaTel Onboard Audio.
SigmaTel High Definition Audio driver. (STAC 92XX)
No additional audio software.
Windows XP Media Center Edition.
SigmaTel Onboard Audio.
SigmaTel High Definition Audio driver. (STAC 92XX)
No additional audio software.
Reinstalled SigmaTel audio driver.
Restored factory settings from recovery partition. (Ctrl-F11).
All existing hard disk partitions deleted, then fully formatted.
Windows XP MCE reinstalled, All required drivers installed in order.
All on Dell's instruction ! Problem still existed. Returned for refund.
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Restored factory settings from recovery partition. (Ctrl-F11).
All existing hard disk partitions deleted, then fully formatted.
Windows XP MCE reinstalled, All required drivers installed in order.
All on Dell's instruction ! Problem still existed. Returned for refund.
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Thanks, Reidybopper
Hugh Miller
49 Posts
0
May 18th, 2006 19:00
My sound problems are on a Brand New Computer with 5.1 surround Dell speakers
1. My Centre speaker mainly used for voice was of very low quality, I could hear the other 4 clearly but not the centre. I spent probably 6 hours on the phone to Dell Support who in the end told me that I have to PAY software support to have this fixed. Needless to say I refused to pay after getting a 3 year warranty. Eventually, my centre speaker is now working after downloading a K-Lite Codec Pack. But now the sound of the DVD player is way too low compared to the rest of the system, I have to turn the volume up full to enable me to hear the DVD I am playing, and I cannot play DVD's due to the fact that I would be deafened if I decided to play from the Media player and forgot to turn the volume all the way back down.......
Dell want me to re-install windows and they say that this will fix the problem but I have heard all that before and am now refusing to do this and I want to get Dell to send a Tech to my house to fix this or send me a new Computer or a refund.
My Computer is Dell Dimension 9150 XP Media Centre Sigma Tel onboard
Sigma Tel High Def Audio Codec
Re-installed DVD Drive, Audio Driver, Restored to factory settings, downloaded K-Lite Codec, and Power DVD, Checked all the settings for sound and audio, spent hours explaing to Dell tech after Dell tech the problems, still not fixed one month later,
Doesn't look good for Dell Customer Service Not happy with Dell, Will not buy Dell again
Will tell friends of my hassle with Dell computers, probably going to be stuck with Dell computer that I can't play DVD's with
Hugh Miller
solotramp
1 Message
0
May 26th, 2006 02:00
There seems to be no way toask tech what the problem is and how to fix it. No matter how many times or ways I try to imput the number data, it is refused. I am at a very frustrated point now, and it is very hard to figure out how to create my professional sound on this computer.
M
royboxer
11 Posts
0
May 27th, 2006 05:00
Godrius
4 Posts
0
June 2nd, 2006 11:00
Dimension 5150
Pentium 4 HT 3.0GHz
Chipset Intel 945G Express
Audio Sigmatel STAC9220
Video Intel 950 (GMA950)
After installing the Win XP Pro I cannot install tha audio driver because when the installation is going to be complete I get a messagem telling me that "The system doesn't support the file I'm trying to install".
I followed the right sequence of drivers installation. First the chipset driver then the video and audio drivers.
I already tryed the Dell Support but had no success.
Regards.
Rodrigo
Rio de Janeiro - Brazil
TheEndless
2 Posts
0
July 6th, 2006 22:00
Just the same.
Cristina
Porto Alegre - RS - Brazil
witchy9toes
1 Message
0
July 12th, 2006 07:00
Hi there,
I have a Dimension 5150 that I bought 4 months ago. I have problems with the sound intermittenly. Sometimes when I start up there is no sound at all, then other times it works perfectly fine. At other times i have sound when I start up and then it disappears sometime throughout the day.
I have no idea why this happens but its bl**dy annoying!
:smileymad:
Godrius
4 Posts
0
July 12th, 2006 11:00
Hi All!
I solved my audio problem just installing the Windows Service Pack 2.
Regards
Godrius (jrodrigo.dias@godrius.com.br)
Rio de Janeiro
TheEndless
2 Posts
0
July 13th, 2006 21:00
fosrock
4 Posts
0
August 24th, 2006 18:00
Dimension 5150C
XP Pro service pack 2
Sigmatel audio codec, conexant modem
I have had 2 machines, the first arrived faulty.
The second crashed after 3 days "Bad pool header". On reboot no sound or modem in device manager.
Dell support recommended clean reinstall of windows which worked.
4 weeks later same thing happened. I tried everything to restore them, ended up doing clean install. This is totally unnacceptable.
rainbow106
10 Posts
0
October 26th, 2006 19:00
If no Wave or Stereo Mix sound source is listed now, then recording from internal sources is not possible with the sound card that's installed.
You may consider to move the sound card from the old computer into the new one".
jamesjames99
2 Posts
0
October 28th, 2006 18:00
(problem showing next to Sigmatel HD audio codec in Device Manager)
Windows XP
SigmaTel Onboard Audio.
SigmaTel High Definition Audio driver. (STAC 92XX)
No additional audio software.
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JulieG63
5 Posts
0
October 29th, 2006 15:00
jamesjames99
2 Posts
0
November 2nd, 2006 21:00
Bokkie
1 Message
0
November 10th, 2006 19:00
JulieG63
5 Posts
0
November 11th, 2006 08:00