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lee.c.dylan
Bronze

ETHERNET PORT BROKEN!

Recently, my ethernet port has ceased to work. I have tested it on numerous cables and jacks, but none will read it, or I will get a message that says 'Network cable unplugged'. I took it my school's tech services, and they ran everything they usually do-they said it was my port, not a software problem.
What can I do to fix this?!
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8 Replies
europa303
Diamond

Re: ETHERNET PORT BROKEN!

First thing we need to know is your computer model number and if XP or Vista.  We may have a simple driver download to try before concluding there is a hardware problem.
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lee.c.dylan
Bronze

Re: ETHERNET PORT BROKEN!

I have a Latitude D620 notebook with XP
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europa303
Diamond

Re: ETHERNET PORT BROKEN!

Speculating you have the standard broadcom gigabit ethernet port you can try downloading and installing the following driver file to the D620.  Presuming you can't download to the D620 download to a good computer, then copy the file over with a flash drive or CD and install the file. 

 

Another thing to check is in Device Manager, expand the Network section.  Is your device listed there and is anything yellow-flagged?

 

<ADMIN NOTE: Broken link has been removed / replaced from this post by Dell>

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lee.c.dylan
Bronze

Re: ETHERNET PORT BROKEN!

I downloaded and installed the driver, but no luck. It seems the physichal part of the port is not working...my ethernet cord feels loose in it, and even though I move it around my computer still does not recognize it as plugged in...do I need to replace it?
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tr4
Platinum

Re: ETHERNET PORT BROKEN!

Just a thought if you say your plug is loose, are you trying to use the phone cable in the ethernet port? I've seen it many times.
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lee.c.dylan
Bronze

Re: ETHERNET PORT BROKEN!

Haha yeah I've heard of that, but I do only have an ethernet cord, no phone.
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tr4
Platinum

Re: ETHERNET PORT BROKEN!

The only thing that would cause a plug to be loose is the jacks brass wires to be bent or broken. I think that would require a new jack to be soldered in or get an usb ethernet adapter or pc card
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lee.c.dylan
Bronze

Re: ETHERNET PORT BROKEN!

Smiley Sad Bummer, that's what I was afriad of. Oh well...thanks for the help!
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