I want to know also.
My New XPS is 4 months old at this point and what will happen when the warranty runs out.
How many people here have a new Dell PC that has these problems are near the end of the 1 year warranty ??
I would like to here from Dell on how this will be handled as like the above poster stated,
The sticky post that states No Hardware Fix at this time is not good enough, it fails to say that this has been go on for at lease six months and i was not here before that so it may be longer. Or that Dell will repair or replace any PC even if the warrany is up as it looks like it might take that long.
Message Edited by mmainprize on 03-24-2004 03:05 PM
I've been waiting for nine months, and as I said many months ago on this forum I'm not holding my breath for a solution for this unit.
I'm sure though that Dell will eventually work out the problem and you can have a front headphone jack without hiss on your next Dell computer.
It's annoying, but this is really just a minor problem. And it's the only problem that I've had with my computer that couldn't be fixed with a quick call to Dell.
If they do come up with a solution, great. If they don't, I really can live with it.
There is no conspiracy afoot; I have simply not received a response to my inquiry as yet. I am continuing to request additional information from Dell Engineering, and will update my FAQ with any new information I receive.
Thank you for your patience. I understand your frustration, and I apologize on behalf of Dell.
I would just like to make sure this don't get lost in the shuffle.
The Sticky post that was asking for information IS locked and no one can reply to it. Cody's statement noted above i guess he is talking about a response from Engineering as we can not reply to the original sticky post. They are no longer asking for PC service tag numbers so we will see what Dell position on this is soon i hope.
One thing for sure is that this problem being on the TOP of the line XPS Gamming system where people will want to use the front headphone and mic jacks will not take long to spread through the gamming forums and kill the sales from that market. So it is in Dell's best intrest to fix this.