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October 14th, 2010 17:00

Frozen Keyboard and mouse failure

Help,

My mouse and keyboard are frozen and will not allow me to enter password. Does anyone know how I can fix it?

10 Elder

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43.5K Posts

October 14th, 2010 18:00

Always include the PC model and version of Windows in your posts. :emotion-5:

Are keyboard and mouse USB?

If you reboot and press F2 before Windows starts to load, do you get into BIOS setup?

Ron

2 Posts

October 14th, 2010 19:00

The PC model is Dell Inspiron 518. Yes, mouse and keyboard uses USB. The computer is using window with windows vista. I can get into BIOS setup.

10 Elder

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43.5K Posts

October 15th, 2010 10:00

Since you can get into BIOS setup, that suggests the hardware is working, and this may be a software issue. Try booting in Safe Mode and see what happens.

You may have to run a repair of Vista by booting from your Vista installation disk. Personal files should be ok, but you may have to reinstall some Microsoft updates.

Ron

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