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Neuronaut
Bronze

Ghost w/ no keyboard or mouse

Trying to use ghost with a GX520, but since it's USB, neither the keyboard nor mouse want to work. I've tried using a 3rd party USB keyboard driver (keyb.exe), but that doesn't appear to work.

What is Dell's response to this problem, since they decided to make this PC without any PS/2 ports??
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27 Replies
Neuronaut
Bronze

Re: Ghost w/ no keyboard or mouse

Fixed -- had to copy OHCI.EXE to Ghost boot CD image and modify CONFIG.SYS on Ghost boot CD:


DEVICE=OHCI.EXE

Message Edited by Neuronaut on 08-24-2005 10:30 AM

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Neuronaut
Bronze

Re: Ghost w/ no keyboard or mouse

Looks like I spoke too soon. I am finding it IMPOSSIBLE to get Ghost to recognize my mouse and keyboard, AND allow me to use an external USB hard drive.

Our company is seriously considering going with another supplier because of the whole USB issue...
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BenBennell
Copper

Re: Ghost w/ no keyboard or mouse

I've been able to get USB keyboard and mouse working in the dos version of ghost for quite a while, but it was nothing to do with what I did!  I use a modified boot disk based on the files available at
http://www.nu2.nu/bootdisk/modboot/ MODBOOT - Bart's Modular Boot Disk
 
I've used it successfully for a while with HP, Toshiba laptops and now successfully with Dell desktops too.
 
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Neuronaut
Bronze

Re: Ghost w/ no keyboard or mouse

But were you able to get an external USB hard drive to work at the same time?

The problem appears to be this: Dell's BIOS does not handle assigning USB devices correctly.

There are three USB controller types:

EHCI - USB 2.0 support
OHCI - USB 1.1 support
UHCI < USB 1.1

Apparently the GX520 wants to assign the keyboard/mouse to the EHCI (high-speed) USB controller. This means that it can't assign the external hard drive to EHCI, and as a result it either is assigned to OHCI (USB 1.1 speed) or (as is more often the case) the device is not recognized at all.

Dell seriously needs to fix this.
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rx4nets
Copper

Re: Ghost w/ no keyboard or mouse

I don't think I have a silver bullet, and I suppose there could be some device dependency here with my external HD, but I think I lucked into a combination that works:

1) DOS Boot (from CD) with no USB drivers of any kind.

2) USB Controller set to "ON" in BIOS (Default).

This was turned to No Boot at some point (Dell Support) to cure a KB hang.

3) Looking at the connections on back:

USB1 NET
USB2 NET
USB3 USB5
USB4 USB6

4) Here is how things are connected:

Ethernet connected to NET
USB1 connects to the External HD
USB5 connects to Keyboard
USB6 connects to Mouse
5) Run Ghost 8.2 as usual. 
 
In retrospcet and in talking to other propeller-heads, the deal seems to be that you have to plug the KB and Mouse inthe the USB ports immediately beneath the LAN port.  I'm not sure if this is truly required or not, but I would think that USB and BIOSes should be to the point  where there wouldn't be any requirements as such.
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schiller
Bronze

Re: Ghost w/ no keyboard or mouse

BIOS has supported USB input devices (keyboard and mice) for some time.

Since i have been using USB keyboards (for some time) i have never had to install additional drivers from a boot disk to make a keyboard work. You should be able to enter BIOS setup from a USB keyboard, if you cannot make sure the keyboard is ok.

The only exception i can think of is with bluetooth keyboards and mice.

I have not read the whole thread, i am just referring to your problem with the keyboard.

USB disk drives do require additional drivers. I suggest you look into a program call DUSE for this.
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kevrsanders
Bronze

Re: Ghost w/ no keyboard or mouse

Check to see what your BIOS revision is. I have a batch of 60 PC's half will image using usb and half will not image I have found that some have A01 and others have A03 and this have been causing my problems.
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Neuronaut
Bronze

Re: Ghost w/ no keyboard or mouse

Interesting... I'd checked before for BIOS updates, but there weren't any. This one's just out (09/20/05). I'll give it a try.
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tlbarton
Bronze

Re: Ghost w/ no keyboard or mouse

I too have found that this problem seems to be dependent upon the BIOS version.  I have a number of GX520s with BIOS revision A01 that will image just fine with USB keyboard and mouse to an external USB drive, but my new GX620 with BIOS revision A03 won't work.

I did find a solution, although not a perfect one for the GX620 with BIOS revision A03 using Norton Ghost 2003.  I created a new boot disk using MS-DOS with USB 2.0 support and the following Ghost switches:

-ws- -wd- -ntc- -fni -ffx

I also took earlier advise and placed my USB External Drive is USB1, keyboard in USB5 and mouse in USB6.  This allows everything to work with one small exception.  Some of the keys on my keyboard don't work or generate garbage characters (conveniently enough, including the Enter keys).  I found if I create any required directories on my USB Drive before hand, I can use my mouse and standard alphanumeric and numeric keys on my keyboard and successfully create the image.

If anyone else manages to figure out a better solution, I'd greatly appreciate it if they would post.

Cheers!

Message Edited by tlbarton on 10-05-2005 01:56 PM

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