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HELP: XPS 420 bios 04 update problem - keyboard and mouse not working
Hi all,
in trouble, brand new XPS 420 QX9650. just flashed the urgent bios 04 upgrade. System start up incl keyboard, but duing initialing get a process both mouse (logitech wireless laser) and keyboard (logitech G15) go dead and cant useit. Can only hard reboot after which same happens agin. Safe mode works without any problem
your help/views very much appreciated!
JB
Message Edited by jb77 on 04-16-2008 06:34 AM
DELL-Chris M
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April 16th, 2008 11:00
Are those devices using the PC rear USB ports?
JB_77
34 Posts
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April 16th, 2008 11:00
yes, just been on the phone with dell support for an hour, problem persists and they suggested a bios 04 problem, now flashed back to 03, pc working again. Will have to wait for new version I guess
ps now you mention it, at start up the pc showed an error stating that devices would work faster if connected to 2.0 USB ports, funny thing is that my pc only has 2.0 USB's
Davet50
14.4K Posts
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April 16th, 2008 17:00
christopher3393
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April 16th, 2008 17:00
JB_77
34 Posts
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April 16th, 2008 17:00
funny thing is that I have a qx9650 that worked fine with 03, system problems started with 04!
hccsf
26 Posts
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April 17th, 2008 04:00
FWIW:
There have been reports of USB Ports not functioning after a Microsoft update from Tuesday:
Oh this is not good...
A recent Vista update is causing headaches for users with USB devices.
Microsoft last week re-released a software update intended to provide performance and reliability enhancements for Windows Vista -based and Windows Vista Service Pack 1-based systems. It was one of eight security bulletins and updates the company made available on April 8.
Users who installed the update, however, soon found their USB devices unresponsive, particularly mice and flash drives. Removing and re-installing the programs reportedly did not immediately solve the problem.
Microsoft confirmed the bug, but declined to provide further details.
Full Article Over On PCmag.com
Borrowed from windows central
Regards
JB_77
34 Posts
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June 6th, 2008 05:00
Chris
can you let me know if this problem is now solved, can I install 04 bios?
thx for letting me know
JB