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gartaud
Bronze

Inspiron 530 - Windows 7 - Intel 82562V-2 network card

Hello

I installed Windows 7 on a Dell Inspiron 530.

Adter a reboot everything works fine until I put the computer to sleep.

After resuming from sleep the cpu usage is extremely high even when the computer should be idle. Task Manager shows that the System (PID 4) process is using some cpu. Resource Monitor shows that a lot of time is spent in System Interrupts - Deferred Procedure Calls and Interrupt Service Routines.

My conclusions at this time is that the integrated network card (Intel 82562V-2) does not properly resume from sleep and creates a lot of system interrupts.(Disabling the network card makes the problem go away right away, and the problem comes back right away after re-enabling it.

Tried upgrading BIOS of computer and driver of network card but that did not help.

Any suggestions? Somebody else tried Windows 7 on a Inspiron 530?

 Thanks.

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15 Replies

Re: Inspiron 530 - Windows 7 - Intel 82562V-2 network card

Running Win7 a couple of days here. Fresh install of 64-bit version. Win7 recognized all of the board components including the onboard Intel 82562V-2 nic.

I put the system to Sleep, then resumed after a time. No issues here with the nic being a resource hog after the resume.
I'm using bios 1.0.18 and the nic driver is from the default Win7 install. This driver working fine for me without issue and it is newer than both the Vista 32-bit and 64-bit versions supplied from the Dell drivers download for the Insp530. If you are using a Dell driver for the onboard nic, maybe uninstall it and let Win7 install it's own default driver for that nic??

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gartaud
Bronze

Re: Inspiron 530 - Windows 7 - Intel 82562V-2 network card

Thank you for your help DrunkMonkeyboyx

I am using a 32-bit version of Windows 7 which is an in place upgrade on top of the existing Vista install. Mabe doing an in-place upgrade was not a good idea after all...

I tried the default Windows 7 driver, the latest from Intel, and the Vista driver from Dell. The behavior is the same regardless.

What is strange is that different people report different problems with this card or with Windows 7 networking in general. For example:

http://en.community.dell.com/forums/t/19300552.aspx

http://en.community.dell.com/forums/p/19301399/19578499.aspx

http://en.community.dell.com/forums/p/19300646/19575929.aspx

http://en.community.dell.com/forums/p/19301539/19579245.aspx

http://communities.intel.com/message/71749#71749

It is hard to see a clear pattern.

Anyway I'm glad everything is working fine for you. I will wait a few weeks to see if Dell releases a new BIOS or new drivers. I am currently using hibernation instead of sleep and that is an acceptable (but not ideal) solution. And maybe I will try a clean 64-bit install on a new hard disk... Thanks.

 

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jcw1407
Copper

Re: Inspiron 530 - Windows 7 - Intel 82562V-2 network card

I also did the in place upgrade, and like you was having problems with the integrated network card when returning from sleep.  I solved it by going to Add Remove Programs and removing the Intel Pro Network connection manager that the upgrade had left in place.

 

 

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gartaud
Bronze

Re: Inspiron 530 - Windows 7 - Intel 82562V-2 network card

Thanks

I will check this out tonight. What were your symptoms exactly?

EDIT: the only thing I see from Intel in Add/Remove programs is the network driver I installed the other day.

Please post more info about the problems you had and what you did to solve them.

Did you install the Intel Pro Network connection manager yourself in the past? What is it?

Thank you!

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jcw1407
Copper

Re: Inspiron 530 - Windows 7 - Intel 82562V-2 network card

Please post more info about the problems you had and what you did to solve them.

Did you install the Intel Pro Network connection manager yourself in the past? What is it?

Thank you!

I think I probably did - when I installed the official Intel drivers for Vista I seem to recall installing it then.

My symptoms were identical to yours - the NIC would just sit there interrupting endlessly and my CPU consumption was always high.

It looks to me like the in place upgrade leaves traces of the Vista drivers around, which was why when I removed the intel Pro  drivers it started working.

Sorry I can't be much more help.

 

 

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gartaud
Bronze

Re: Inspiron 530 - Windows 7 - Intel 82562V-2 network card

Thank you for your reply.

I uninstalled the Intel driver and reverted back to the MS driver. Sadly that does not help in my case, even when playing with the Power Management options.

So I will be using hibernation until Dell releases its on Windows 7 driver. Hopefully that will fix the problem. If not I will try a clean install on a new hard disk.

Again, thank you for your help.

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jsktx
Gold

Re: Inspiron 530 - Windows 7 - Intel 82562V-2 network card

Have you tried the latest drivers from Intel?  You can find them HERE.  Once on the page click on Windows 7 and a list of 82562 drivers is listed.  The latest was released on 10/23/09.

Vostro 460 – Intel Core i7 2600 @ 3.4Ghz - 16GB DDR3 @ 1333MHz – Kingston 480GB SATA 3 SSD – Western Digital 1TB SATA 3 HDD – ASUS GeForce GTX 550 Ti 1GB DDR5 – 16X DVD-RW – 16X DVD-ROM - Antec 550W PSU - Windows 10 Pro x64 - Dell E2211H 22" Flat Panel Monitor

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gartaud
Bronze

Re: Inspiron 530 - Windows 7 - Intel 82562V-2 network card

Hi and thanks for your help.

Yes I did try the latest drivers from Intel and they work fine until I put the machine to sleep. But when I resume from sleep the network card generates a lot of system interrupts and pretty much uses a core doing nothing (cpu usage is at about 60-70% when the computer should be idle - machine is dual-core).

Note that the network still works when the network card generates interrupts but the computer is somewhat slow and the fan(s?) is(/are) running at full speed so it's quite noisy.

 

 

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Re: Inspiron 530 - Windows 7 - Intel 82562V-2 network card

I have the same computer and the same problem. After spending several evenings searching on the internet for the solution, and after several mail conversations with Mircosoft, I found the "solution". I went to the shop and bought a new networkcard for EUR 9.99. Next I disabled the onboard networkcard in the BIOS and installed the new networkcard. No problems anymore.

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