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January 13th, 2016 16:00

Installing a Dedicated GPU in an Inspiron 3847

n order to run some games, I've been told they require a dedicated graphics card. My current computer is as follows (from DxDiag):

System Model: Inspiron 3847
BIOS: BIOS Date: 08/18/14 23:08:41 Ver: 04.06.05
Processor: Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
Memory: 8192MB RAM
Available OS Memory: 8108MB RAM
Page File: 7947MB used, 8353MB available
Windows Dir: C:\WINDOWS
DirectX Version: 12

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4600
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0412&SUBSYS_06221028&REV_06
Display Memory: 4166 MB
Dedicated Memory: 112 MB
Shared Memory: 4054 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: E2350
Monitor Id: GSM578F
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HD15
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32
Driver File Version: 20.19.0015.4331 (English)
Driver Version: 20.19.15.4331


I have an ATI Radeon HD5770 I salvaged from an older computer.  I installed it in the empty slot.  Then I realized I needed a power connector.  Fortunately, I had the power supply from the old computer too!  I'm operating the power supply independent of the computer by connecting the COM and PS_ON# pins together.  I also installed the 64 bit version of the windows 10 drivers for the HD5770. 


I do not see the new hardware in the device manager. 

I checked and found the machine is booting in legacy mode.

I checked the power supply using a meter and it appears to be operating properly.

What am I missing?

Thanks in advance for your assistance

Howard

January 14th, 2016 06:00

Is it being recognized in the BIOS? The reason I ask is sometimes the mb will only check for and recognize the onboard gpu (in your case the integrated unit) and moves on its merry way.  You might need to look in the BIOS for an option to look beyond the on board unit. Just a thought.

January 14th, 2016 11:00

Try entering the BIOS and looking for hardware configuration related to your GPU (I'm not sure of your BIOS version or setup, so this is very generic).  Generally, the standard design is for their to be an identification order for GPU's. It will check the PCI slots (in whatever order their addresses may be in the BIOS) and if there is no add on device it will revert to the on board GPU.  However, sometimes this is not the order of the process from the manufacturer. Sometimes it will automatically go to the on board GPU by default without even caring about the PCI slots unless instructed otherwise.  There are now setups that allow command derived switching two and from the on board and an add on GPU.  Look in the BIOS and see if you can tell whether the standard setting is to bypass the PCI slots and default to the on board GPU every time and whether you can change that. I hope that makes sense....

3 Posts

January 14th, 2016 11:00

I am not sure the card is being recognized in BIOS.   How do I verify that?

8 Wizard

 • 

47K Posts

January 14th, 2016 11:00

Bios wont see that card unless secure boot is OFF and CSM as well as legacy option Roms is ON.

You also need directx June 2010.

You download the file, extract to a folder and run dxsetup.exe

Download details: DirectX End-User Runtimes (June 2010)

directx_Jun2010_redist.exe

 

Any card like HD2000 3000 4000 series cant use the current driver.

Only the legacy Driver works.

http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%208

 

The HD4600 uses legacy drivers and the ATI Auto detect tool will not work with it.   

AMD Catalyst 13.1 Legacy drivers

AMD Driver for Radeon™ HD 4000, HD 3000 and HD 2000 Series

AMD has moved to the AMD Radeon™ HD 4000, AMD Radeon HD 3000, and AMD Radeon HD 2000 Series new driver support model.  These updates will focus on resolving application specific issues and critical updates. The reason for the shift in support policy is largely due to the fact that the AMD Radeon HD 4000, AMD Radeon HD 3000, and AMD Radeon HD 2000 Series have been optimized to their maximum potential from a performance and feature perspective.

Applicable Products:

This article applies to the following configuration(s):

Hardware:

AMD Radeon HD 4000 Series
AMD Radeon HD 3000 Series
AMD Radeon HD 2000 Series
AMD Radeon HD Series AGP

 

You have to install the 32 bit or 64 bit drivers by manually downloading from ATI.

They don't let you hotlink directly to the driver downloads.

This is an issue with HD2000 HD3000 HD4000 series Drivers.  Catalyst 13 is max

You cant ever use the Catalyst 15 drivers or even the 14 drivers.  You also have to install DOTNET 4.52 from control panel add features to windows BEFORE trying to install the drivers.

AND there is a workaround install that you have to put into the install cfg file or it will Blue screen STOP  0x000000000CA

 Catalyst Control Center REQUIRES Dotnet and REQUIRES That its working and the latest and without need of updates.

Download and install the DOTNET 4.5.2 standalone.

http://www.microsoft.com/en-us/download/details.aspx?id=42642

 

AMD is not forthcoming about Catalyst Control Manager crashing.

The Scenario is the same for Vista SP2 or WIN7 or WIN8 or 10

I tested this several times on various dells and the result was always the same. You receive a "Stop 0x000000CA" error when you get to the part where it says "detecting video Hardware"

 

Go to "C:\amd\(version)\config" folder.

Open "InstallManager.cfg" file in Notepad.

Change last line "WorkaroundInstall = false"

to "WorkaroundInstall = true"  THIS IS CASE SENSITIVE

Save, close; (reboot optional - apparently works without reboot).

Return to parent folder and run "setup.exe"

  Display Driver ver. 8.97.100.7
                     OpenCL(tm) Driver 10.0.937.2
                     Catalyst Control Center 2012.1116.1514.27190
 

3 Posts

January 14th, 2016 12:00

The card I'm trying to install is an HD 5770.  Does your answer work with HD 5000 series too?

8 Wizard

 • 

47K Posts

January 15th, 2016 07:00

HD5000 series are directx 11 cards and win10 is directx 12.

You may blue screen trying to install the Latest Omega Catylyst Drivers.   So you install DOTNET and Directx and Enable those legacy features BEFORE install.   If you crash with STOP 0x00000000CA  then you have to do another tweak and try install again.

These series cards are not Legacy but you have to reinstall the Legacy Direct play and the DX9 DX10 DX11 drivers aka Directx patch June 2010.

You also have to install these pieces via control panel.

And if you have Secure boot on it must be turned OFF

CSM and Legacy Option Roms must be turned on.

This means you have to install Legacy Direct show as well as DX9

and DX10 drivers from the june 2010 PATCH.

You download the file. extract to a folder and run the dxsetup.exe file as administrator.

Download details: DirectX End-User Runtimes (June 2010)

http://www.microsoft.com/en-us/download/details.aspx?id=8109

 

Supported Operating Systems:

Windows 7;Windows Server 2003;Windows Server 2008;Windows Vista;Windows XP Service Pack 3.

You also have to re enable DOTNET and Legacy Direct play.

 

AMD is not forthcoming about Catalyst Control Manager crashing.

The Scenario is the same for Vista SP2 or WIN7 or WIN8 or 10

I tested this several times on various dells and the result was always the same. You receive a "Stop 0x000000CA" error when you get to the part where it says "detecting video Hardware"

 

Go to "C:\amd\(version)\config" folder.

Open "InstallManager.cfg" file in Notepad.

Change last line "WorkaroundInstall = false"

to "WorkaroundInstall = true"  THIS IS CASE SENSITIVE

Save, close; (reboot optional - apparently works without reboot).

Return to parent folder and run "setup.exe"

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