267,442,251 people have had this 27 times each over the past 30 years.
Without even knowing a model number there is very little that can be done.
If the drive is not physically bad then its the mass storage chipset drivers aka INTEL RST and the SATA OPERATION of the drive.
If your system has ATA instead of AHCI that would do it.
The CD vs a DVD is also an issue.
CD's do not have region codes but they do have open or unclosed sessions that would prevent them from being read.
This is error code 39 on the optical drive.
|Code 39||Windows cannot load the device driver for this hardware. The driver may be corrupted or missing.||
There is no support from DELL for an upgraded OS.