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No sound - driver not found!

Ive read the other forum posts that have covered this and it does not seem to answer the question.

I have a GX260 with Windows XP Pro all of which was reinstalled using the Dell Recovery disk. However, the only thing is that I did not use the driver CD that comes with the computer, i tried downloading the drivers off the dell website.

I downloaded 2 drivers one is 56339 and another one (which i cant remember, i saw it on a post and i just downloaded it to test but it didnt work). Neither of them worked, and they both gave me a driver not found! Please reboot your system message... (not exactly what it said, but to that degree).

One post descibed uninstalling everything under the video/audio in the hardware devices, however, that does not work because nothing under that heading will uninstall.

One post described downloading new driver -- i believe that was the 56339 driver, which doesnt work.

I tried uninstalling the device, and allowing windows to setup up with their own drivers, none found, also then inputed the driver directory, and it gave me the same error.

The only advice posted that I didnt try, was the reformatting, however, i would like to keep that to an asbolute last resort, as i just did that...

I dont know what else I could try, the computer is stock, the audio card is onboard and is not put in.

Any ideas??
Arthursdomain
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6 Replies
speedstep
Diamond

Re: No sound - driver not found!

Randomly downloading and installing drivers is NOT recommended and in some cases makes it worse.
You should download XP Service pack2 the full version 270 megs.

Save to a USB Memory key 512meg or larger.

http://www.microsoft.com/downloads/details.aspx?FamilyID=049c9dbe-3b8e-4f30-8245-9e368d3cdb5a&displa...

Then Reinstall XP.

Reboot 3 times.

Then install SP2 logged in as ADMINISTRATOR

Reboot 3 more times

Then install the Audio driver.

It takes a few reboots to Finalze the registry.

Title      : Audio:Analog Devices ADI 198x Integrated Audio Driver
Version    : A08
OEM Name   : Analog Devices
OEM Ver    : 5.12.01.3538
Computers  : Dimension - 4500C, 4550, 2300C, 2350, 8250, 4590T;
OptiPlex - GX260, GX60, L60;
Precision - 650, 450, 350;
SmartPC - 350D / 450D
Oses       : Windows 2000 Professional,Windows XP Home Edition,Windows XP Professional
Languages  : Brazilian Portuguese,Chinese-S,Chinese-T,English,French,German,Japanese,Korean,Spanish,Thai

File Name File Size Download Time (56K) File Format
ftp://ftp.dell.com/audio/R56339.EXE

Analog Devices Inc. SoundMAX(R) Windows(R) 98SE/2000/ME/XP WDM Driver

INSTALLATION AND REMOVAL INSTRUCTIONS:

Installation or Update of Analog Devices SoundMAX Audio Driver

 NOTE: Remove any previously installed driver using the instructions
  in the next section.

1.  From the task bar, click on Start -> Run.

2.  In the Run dialog box, type C:\dell\drivers\R56339\Setup.exe

3.  When installing, "SoundMAX Install" dialog box appears. In the
    dialog box, press Next. When upgrading or reinstalling, "Setup
    Type" dialog box appears. In the dialog box, select "Reinstall or
    Upgrade" radio button, then press Next.

4.  Click on the Next and OK prompts as they appear.

5.  Reboot the system to complete the installation.

Removal of Analog Devices SoundMAX Audio Driver

1.  From the task bar, click on Start -> Settings -> Control Panel,
    or for Windows XP, click on Start -> My Computer -> System Tasks.

2.  Double-click on the Add/Remove programs icon.

3.  Double-click on SoundMAX Install. (A dialog box appears.) 

4.  Select Remove and then press Next.

5.  Reboot the system to fully uninstall the drivers.

TO INSTALL USING AN INF FILE:

1.  Find the location of the following files:

    * smwdm.sys
    * smwdm.inf
    * smx.cat (for signed drivers)

    NOTE: These files are located in the Se (for Windows ME / Windows 98SE)
   or W2k (for Windows 2000 / Windows XP) subdirectory of the
   distribution media.

2.  Open Control Panel using the Start Menu->Settings->Control Panel
    and double click the System icon.  On Windows XP, open System
    Information using Start Menu->My Computer->View System Information.

3.  Select Device Manager tab (on Windows 2000/ Windows XP, select the
    Hardware tab and click the Device Manager button).

    *For Windows XP

 a. If Multimedia device is "Intel(r) 82801 BA/BAM AC'97 
Audio Controller" (default), remove device and rename 
corresponding inf file C:\WINDOWS\Inf\wdma_int.inf into 
C:\WINDOWS\Inf\wdma_int.


b. Select "Scan For The Hardware Changes".

 c. In the "Add New Hardware Wizard" dialog box, select
   "Install from the list of specific locations" radio
   button and click Next.

 d. Select location of the driver files noted above and 
     click Next to install driver.
           
    If Multimedia Audio Device is older version of SoundMAX Integrated
    Digital Audio Device, follow driver update procedure described
    below for other operating systems.
         
  
    NOTE: Different actions are necessary depending on whether a
          Multimedia Sound Device is present.
 
    * If a Multimedia Sound Device is present (like "SoundMAX
      Integrated Digital Audio" or an "AC'97" generic sound
      driver), complete the following steps.
   
  a. Double-click on the device.

  b. Select Driver tab.

  c. Click Update Driver.

  d. Select Search for a better driver.

  e. When prompted for a location, select a specific location
             and enter the one noted above.

 NOTE: If you are prompted to insert the Windows CD, insert 
the CD. If you are prompted to reboot, do so.


 * If a Multimedia Sound Device is NOT present, complete the
    following steps.


   a. Click refresh.

   NOTE: A multimedia device will be found.

   b. Select Search for a better driver.

   c. When prompted for a location, select a specific location
        and enter the one noted above.

    NOTE: If you are prompted to insert the Windows CD, insert
      the CD. If you are prompted to reboot, do so.

TO UNINSTALL WHEN USING INF FILE:

1.  Open System Properties using the Start Menu->Settings->Control
    Panel, or Start Menu->My Computer->View System Information for
    Windows XP.


2.  Select Device Manager tab (on Windows 2000/Windows XP, select the
    Hardware tab, and click the Device Manager button).


4.  Select Sound, Video and Game Controllers -> SoundMAX integrated
    Digital Audio device.


5.  Click Remove (on Windows 2000/Windows XP, click the Uninstall icon
    with the red X).


6.  Following an uninstall, the system must be restarted before
    another install can be run.


    NOTE: If you are prompted to insert the Windows CD,
          insert the CD. If you are prompted to reboot, do so.


The Windows Plug and Play System maintains a backup copy of the driver
and will re-install it automatically upon reboot unless another driver
replaces it. If you wish the driver to be completely removed from the
system, complete the following steps:


Using Windows Explorer, delete the following from the WINDOWS
directory (WINNT for Windows 2000):


    a. C:\Windows\inf\Other\Analog DevicesSmwdm.inf (or any
       similarly named file if present)


    b. C:\Windows\system32\drivers\smwdm.sys


    c. For Windows 2000/Windows XP:
       C:\WINNT\inf\OEMn.inf, or C:\WINDOWS\inf\OEMn.inf for
       Windows XP, (where n is an integer)
       Only delete those files that are copies of Smwdm.inf
       (they will be named OEMn.inf [where n is an integer]).   
       Also, delete the corresponding .pnf files.

 

Message Edited by SpeedStep on 01-01-2006 10:18 AM

Report Unresolved Customer Service Issues here
I do not work for Dell. I too am a user.
The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support

Get Support on Twitter @DellCaresPro

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BATXS
Copper

Re: No sound - driver not found!

I have
Optiplex GX 260
Service Tag : 6LMF71S
 
ive done all the isntructions
but the sound still quiet
 
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speedstep
Diamond

Re: No sound - driver not found!



BATXS wrote:
I have
Optiplex GX 260
Service Tag : 6LMF71S
 
ive done all the isntructions
but the sound still quiet
 


You may have corrupted registry for the following reasons.

1 You did not install the chipset drivers BEFORE installing the Audio drivers.
2 You did not login as administrator and the Permissions to registry keys are now Broken.
3 You tried to install several drivers that were wrong and did all of the above.

WINDOWS XP HOME REQUIRES BOOTING SAFE MODE TO LOGIN AS ADMINISTRATOR.

Error 10 sound card wont start Permissions problem

Listed Here in this Word Doc file
http://www.hauppauge.com/html/winxp_driver_data_invalid.doc


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\ENUM\PCI

The fix is to put the permissions back the way they were (turns out this particular subkey had been modified by mistake anyway). You’ll either need to be a member of the local Administartors group to run this, or schedule it to run under Task Scheduler with admin credentials. You’ll also need the SubInAcl.exe command-line utility.

subinacl /subkeyreg
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum
  /grant=Administrators=F
  /grant=System=F
  /grant=everyone=R

Now Windows will be able to properly enumerate devices and the problem should go away.

Read the KB article 555377 by Microsoft MVP Nick Whittome.

http://support.microsoft.com/?kbid=555377


Get SubInAcl.exe from Microsoft.

http://www.microsoft.com/downloads/details.aspx?familyid=e8ba3e56-d8fe-4a91-93cf-ed6985e3927b&displa...

Report Unresolved Customer Service Issues here
I do not work for Dell. I too am a user.
The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support

Get Support on Twitter @DellCaresPro

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LordBishop
Bronze

Re: No sound - driver not found!

I just wanted to say that following SpeedStep's direction will fix this problem.  If you have the Optiplex GX260, follow the directions to a T and it will work.
 
These are the steps I did to get my GX260's sound (and video) to work properly.
 
A) I downloaded SP2, full install from the Microsoft and copied it to another HD that I have connected to the GX260 via USB (external HD basically).  http://www.microsoft.com/downloads/details.aspx?FamilyID=049c9dbe-3b8e-4f30-8245-9e368d3cdb5a&displa...
 
B) Downloaded the Audio Driver to the external HD.  ftp://ftp.dell.com/audio/R56339.EXE
 
C) Downloaded the Video Driver to the external HD.  http://members.driverguide.com/driver/detail.php?driverid=426274    *If this link does not work, go to http://www.driversguide.com/ click on the members link in the center of the page (#3), enter drivers for the membername, all for the password then click the login button.  On the next page, scroll down until you see:

If you don't want to create your new account, click here to continue on to the site.

Click on click here and continue.

Select Graphics & Video Adapter , then on the next page, select the letter D and find Dell Computer.  Select it and click Select Company>>> button.

On the next page, scroll down until you see:

1.  Dell Optiplex GX270 May 24, 2005

 Select that link and scroll down until you find:

Video_Optplex.zip  (Driver)

 
D) Shutdown the PC, disconnect the external HD and placed the XP Pro disc in the GX260 drive to start the install.
 
Now for the install
 
1) On a unformatted HD, install Windows XP
 
2) After installation completes, use your ADMINISTRATOR password to log on into XP.
 
3) You'll just see a recycle bin in the lower right corner of the desktop.  Reboot #1.
 
4) Log in using ADMINISTRATOR, see the recycle bin, Reboot #2
 
5) Repeat step 4 - Reboot #3
 
6) Your video will be messed up at 640 x 480 16 colors, but don't worry, I have a solution for that below.
 
7) Access your external drive or wherever the SP2 file is located.
 
8) Install SP2 (takes about 10 to 15 minutes).  After install REBOOT 3 TIMES, and use the administrator account to log in each time.
 
9) After logging in, access the external drive again, and install the audio driver (R56339.EXE)
 
10) Reboot - As it's shutting down, you'll now notice you have SOUND!!!!  Whoohoo!!!  Smiley Very Happy
 
11) Log in, locate the video driver (Video_Optplex.zip) and install that.  Reboot.  Your video is now set at 1024 x 768, true color.
 
Your Dell GX260 is now good to go!  You're all set.
 
Remember, reboot 3 times after a FRESH install of XP, and then install Service Pack 2 and reboot 3 times.  Install the audio driver next, reboot, then install the video driver.
 
 
 
 
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LordBishop
Bronze

Re: No sound - driver not found!

I forgot, I used Windows XP Pro, not the home edition.
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bigdreaming
Copper

Re: No sound - driver not found!

Hmmmm I remember coming across and issue like this a long time ago, I think while I was completing my information systems degree. If I recall correctly, we had to wipe the hard drive completely and reboot windows before if ever started working again.

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