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darkp11
Copper

Restore to Factory Settings - help

Hi, can anyone help - I have a Dell Inspiron One 19T running windows 7

I seem to have picked up a virus which has left internet explorer corrupt and I can not access the internet on that computer.  My system is supposed to be protected by Mcafee Anti virus software.  I have run a scan through McAfee which did not detect any problems.  I have downloaded the Windows/Microsoft Help pages which suggest running an online security scanner but as I cannot access the internet on that computer, this is impossible. 

I tried to restore the computer to the factory settings by pressing F8 on the logo screen to get the options to restore but it does not bring that menu up - is there another way to bring that menu up?

Can I get Internet Explorer in disc format and re-load it onto the computer or is a system restore a better option?

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8 Replies
shesagordie
Diamond

Re: Restore to Factory Settings - help

darkp11

The procedures for restoring Windows 7 on a Dell Computer to it's factory settings, are HERE <ADMIN NOTE: Broken link has been removed from this post by Dell>

If you are unable to use the PC restore feature, a Manual Reinstall of Windows 7 is required, go HERE for the instructions.

The Dell Windows 7 reinstallation disc is required for the Manual Reinstallation. 

Bev.

 


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darkp11
Copper

Re: Restore to Factory Settings - help

Thanks Bev

I've tried the first one but <f8> did not seem to action any menus to allow me restore and I do not have any discs to restore manually - did not realise I was supposed to create them myself

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RobinBredin
Diamond

Re: Restore to Factory Settings - help

Thanks Bev

I've tried the first one but <f8> did not seem to action any menus to allow me restore and I do not have any discs to restore manually - did not realise I was supposed to create them myself

If your system came with Win7 preinstalled, then there is a program on your system called Dell Data Safe to make the backup's. If it has gone, then you can download it from HERE.

      

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shesagordie
Diamond

Re: Restore to Factory Settings - help

Thanks Bev

I've tried the first one but <f8> did not seem to action any menus to allow me restore and I do not have any discs to restore manually - did not realise I was supposed to create them myself

darkp11

If you reside in the US and are the registered owner of the computer, a disc containing the factory-installed operating system specific to your system, can be requested from HERE. 

<ADMIN NOTE: Broken link has been removed from this post by Dell>

Note: Dell may charge for the disc.

Bev.

 


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darkp11
Copper

Re: Restore to Factory Settings - help

Thanks to you both - I discovered that I should be tapping <f8> instead of press & hold!

Managed to restore the system to factory settings last night and virus seems to be gone - now backing up everything

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shesagordie
Diamond

Re: Restore to Factory Settings - help

Thanks to you both - I discovered that I should be tapping <f8> instead of press & hold!

Managed to restore the system to factory settings last night and virus seems to be gone - now backing up everything

darkp11

Please to hear that the issue is resolved.

Bev.

 


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george no1
Copper

Re: Restore to Factory Settings - help

I have a virus and I can't get rid of,I have taken it to Internet shop three times but it keeps reappearing.i'd like to take it back to factory settings,but I need help.
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shesagordie
Diamond

Re: Restore to Factory Settings - help

I have a virus and I can't get rid of,I have taken it to Internet shop three times but it keeps reappearing.i'd like to take it back to factory settings,but I need help.


 
george no1
 
It will be handy to know the version of windows that's installed.
  
Bev.

 

 


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