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madmiles442
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TSST TS H653A driver problem

Suddenly my CD ROM/DVD doesn't do anything.  I checked the driver and it says "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) "

I tried downloading the R152871.EXE but when I click on the Flash Utility it says "Drive Not Found" and when I try to open the .bin file it says "This firmware is not compatable with the selected drive."

I don't know what any of this means, I just know last week my E drive worked and now it doesn't.

Anyone have any ideas?

Thank you in advance.

 

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10 Replies
Davet50
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Re: TSST TS H653A driver problem

Drivers for DVD/CD drives are incorporated in the OS, so they are not available for downloading. What you downloaded is a firmware update which you found did not work which is probably a good thing.

 

Go into Device manger. Click on the CD drive that is giving you issues. It should have a yellow "!" or red "X" next to it. Right click and select uninstall this device.

Then reboot the computer and see if windows rediscovers the device. If not it could mean that the drive has failed. 

 Home Built Sandy Bridge P8P67 i7 2600k @ 4.5 GHz 8gigs GSkill Ripjaws. Corsair 800D Case and AX1200 Ps X-Fi Titanium Fatal1ty pro PCIe Sound Card
Dell Studio XPS 1645  Window 10 Pro

Forum member since 2003

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RoHe
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Re: TSST TS H653A driver problem

If Davet50's good suggestion doesn't work, try running a windows system file check:

click start>run

type in: sfc /scannow

(space between sfc and /)

click ok

Insert XP CD if sfc requests it and reboot when it's done.

 

Ron 

Ron

Forum Member since 2004
I am not a Dell employee

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madmiles442
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Re: TSST TS H653A driver problem

Davet50, had the yellow ! but upon reboot, it didn't do anything.

I'm sorry, I really haven't provided enough info.

I have a Dell Dimension C521 with Vista.

Is that system file check in Vista?  Can't seem to find it.

The drive opens and closes and the light blinks like it's thinking, and the disc is turned a different direction that when it went in, but it just turns off after 6 or so seconds.

Does that provide any clues?

Thanks again.

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RoHe
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Re: TSST TS H653A driver problem

Did you right-click and uninstall the CD drive in Device Manager before you rebooted? 

 

Here's a link to running sfc in Vista. Not quite as easy as in XP.

 

Hint: be sure to include the version of Windows in your posts. Smiley Wink

 

Ron

Message Edited by RoHe on 06-16-2008 06:32 PM

Ron

Forum Member since 2004
I am not a Dell employee

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madmiles442
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Re: TSST TS H653A driver problem

Windows 6.0.6000

Successfully ran the system file checker.  It said there were some corrupt files and it could fix some but not all of them.

Tried uninstalling before and after file checker, rebooting after each, no luck.

Argh.

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Davet50
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Re: TSST TS H653A driver problem

If you have another system to try this in I would. I am thinking that it is bad. Had a simular issue on my 8300 a couple of yrs back. Ended up being the drive.

 Home Built Sandy Bridge P8P67 i7 2600k @ 4.5 GHz 8gigs GSkill Ripjaws. Corsair 800D Case and AX1200 Ps X-Fi Titanium Fatal1ty pro PCIe Sound Card
Dell Studio XPS 1645  Window 10 Pro

Forum member since 2003

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RoHe
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Re: TSST TS H653A driver problem

But if you still have some corrupt Windows files, you have an issue with the hard drive too. So maybe you need to fix that first before worrying about the CD drive. 

 

<>I don't use Vista, but you should run whatever Vista uses to check the file system on the hard drive. In XP, it's called chkdsk.  When that's done, there's probably a repair/reinstall feature like in XP, which would be the next thing to try since sfc didn't fix the problem.  You'll get help with Vista's "chkdsk" and  Vista repair/reinstall over on the Vista forum.<>  

 

Have you scanned for malware lately?

 

Ron 

Ron

Forum Member since 2004
I am not a Dell employee

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madmiles442
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Re: TSST TS H653A driver problem

Hmmmm.  Malware?  Not sure if my scanning stuff looks for that.

Can you elaborate?

I read somewhere that downloading certain things can "filter" out a driver's functionality.  It's possible my wife downloaded some something-or-other and it's not compatible.  Is there a way to find that out?

Thanks.

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madmiles442
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Re: TSST TS H653A driver problem

This worked for me.

Many thanks to Skybird from the Vista forum.

 

 

Try this article for Windows Vista ...........


http://support.microsoft.com/default.aspx/kb/929461

 

 
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