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markt247
Bronze

Unable to install drivers for ethernet after re-format.

Hi.
 
After our computer was infected with serious spyware and a week of trying to get rid of it I decided to re-format the PC (Dimension 8300).
 
I now find that windows is unable to detect my cable broadband connection. When I access Device Manager > Other devices, everything has a yellow question mark and properties tell me the devices are un-installed. Could this be why I am unable to connect tot he internet?
 
The devices that are un-installed are: Ethernet Controller, Multimedia Audio Controller, PCI Input device, SM Bus controller, USB controller, Video controller, Video Controller (VGA Compatible).
 
I have tried using the Blue resource disc but it keeps telling me that the drivers cannot be found.
 
Thanks for any advice.
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19 Replies
osprey4
Diamond

Re: Unable to install drivers for ethernet after re-format.

Go to your support home page, reinstall guide and look for the information on reinstalling the drivers.
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markt247
Bronze

Re: Unable to install drivers for ethernet after re-format.

In the component category do I choose chipset?
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osprey4
Diamond

Re: Unable to install drivers for ethernet after re-format.

Network adapter.
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markt247
Bronze

Re: Unable to install drivers for ethernet after re-format.

Thanks for the quick replies. Under Dimension 8300 there is only Network:

Dell System: Dimension 8300

Operating System:Windows XP Home Edition

Component Category: NetworkSearch Criteria

There is no on-line software reinstall documentation available for the above Dell System, Operating System, and Component Category combination using the Software Reinstall Guide. Please check the original documentation and user's manuals that accompanied your Dell computer.Note:  You may also be able to find component specific installation instructions using Dell Documents or the Dell Knowledge Base.

Message Edited by markt247 on 05-14-200606:24 AM

Message Edited by markt247 on 05-14-200606:24 AM

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ceri sheeran
Platinum

Re: Unable to install drivers for ethernet after re-format.

Hi,

You need to install your Chipset drivers immediately after a re-install of your Operating System.

Once these are re-installed you can then install the drivers for additional items such as Ethernet.

Third one down on this list

http://support.dell.com/support/downloads/devices.aspx?c=us&cs=19&l=en&s=dhs&SystemID=DIM_PNT_P4_430...

hth

Ceri

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markt247
Bronze

Re: Unable to install drivers for ethernet after re-format.



ceri sheeran wrote:

Hi,

You need to install your Chipset drivers immediately after a re-install of your Operating System.

Once these are re-installed you can then install the drivers for additional items such as Ethernet.

Third one down on this list

http://support.dell.com/support/downloads/devices.aspx?c=us&cs=19&l=en&s=dhs&SystemID=DIM_PNT_P4_430...

hth

Ceri




Thanks very much for your help. Been looking around all the guides for hours, so advice to check the guides again almost made me scream heh.

Will these be ok with the dimension 8300?

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osprey4
Diamond

Re: Unable to install drivers for ethernet after re-format.

Ceri listed the drivers for the 4300. Here are the 8300 drivers.
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ceri sheeran
Platinum

Re: Unable to install drivers for ethernet after re-format.

markt247
 
My aplogies for pointing you to the wrong chipset drivers
 
Please use the link Osprey provided.
 
Osprey4
 
My thanks for picking that one up
 
Ceri
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markt247
Bronze

Re: Unable to install drivers for ethernet after re-format.

Its ok, I installed the correct chipset drivers for the 8300.
 
I cant believe how awkward this is turning out to be. I have never had such problems with installing ethernet drivers on previous computers.
 
I have installed the chipset drivers and then ran the resource cd to see which drivers are held. I have then installed Intel 10/100 Lom drivers (are these the right drivers? god knows cos the cd has multiple drivers), but everything else on the cd does not refer to the un-installed devices and the devices are still listed as un-installed. Am I missing a step?
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