Last week, I received my first Dell PC, an XPS 8500 and a Dell UltraSharp U2412M 24" monitor (love the monitor; not sure about the PC). After I shutdown the PC in Windows, pressing the power button does not restart the PC. I have to turn off the power at my surge protector, thereby turning off every other device connected to it, then turn the power back on at the surge protector ... this causes the XPS 8500 to start up. I would appreciate any assistance to resolve this problem.
Also, I understand that when I first activated this PC, a Dell Welcome screen was supposed to appear displaying setup procedures, how to create Recovery Discs, etc. There was nothing like that on my XPS 8500, just a message asking me to accept the McAfee Security Center (which I uninstalled since I want nothing to do with McAfee). I created a pair of Recovery discs (which I've already had to use twice), but I'm curious why this Dell Welcome screen never appeared on my PC. On all my previous PCs (mostly from HP), there was always some sort of "getting started" guide that appeared, numerous Desktop icons, etc. The sole icon which appeared on the Desktop of my new Dell was for the Recycle Bin. I'm glad to avoid most of the "bloatware" which came with my HP computers, but I'm wondering why there was virtually no setup guide (other than for McAfee) on this PC.
I suggest that you disconnect the external devices, connect only the monitor, keyboard and mouse to the system and turn it on. Check if the system turns on and off. I want to check if any external device is causing the system not to start up.
Generally, when you start the system for the first time, the Welcome screen comes up and guides you to create a user account. Once the user account is created the system comes up to the desktop. I would like to know where the system was purchased.
Reply to the post for further assistance.
Thanks and Regards,
Thank you for your response and advice.
Besides the monitor and mouse/keyboard, the only other external devices are cables going to a speaker and an external hard drive. I disconnected them, shut down the PC, and the problem persists. Once the PC is turned off, pressing the power button does nothing. After I switch the surge protector off and on, then and only then does my XPS 8500 start up. With the XPS 8500 shut down, there’s no light on the power button (which I believe is normal) but there is a small green light on at the rear of the tower just below where the power cord connects (which I also think is normal).
When starting the system for the first time, there was the customary steps offered (by Microsoft, not Dell) to create a computer name, user name, password, and internet connection. However, from what I read on Dell’s website, there was supposed to be a Dell Welcome process which took a person through a number of additional steps, including the creation of Recovery DVDs. Nothing like that occurred on my XPS 8500. The only Dell screen was one encouraging me to use McAfee’s firewall and antivirus. I know how to configure a new PC and create Recovery DVDs. I’m merely curious why the "Dell Welcome" process I read about on Dell’s website was/is absent from my PC. I’m far more concerned why pressing the power button doesn’t start the XPS 8500 up as it should.
I purchased the XPS 8500 and the monitor directly from Dell. UPS delivered the monitor to me last Tuesday; FedEx brought the PC on Wednesday. The monitor is wonderful. For a variety of reasons, in less than a week, the XPS 8500 has caused me more aggravation, mostly software-related, than all my previous PCs combined. For now, I just want to get the power button to work properly.
I had to disconnect the monitor in order to carry the XPS 8500 to a wall power socket it could reach with its cord. After plugging it directly into the wall jack, I turned the XPS 8500 on and off a few times successfully. Next, I tried plugging the XPS 8500 into each of the sockets on the heavy-duty Belkin Isolator surge protector I'm using for this PC and its accessories. The XPS 8500 would start up the first time it was plugged in but, after shutting down, it would only start up again if I turned the surge protector's power off then on or unplugged/replugged the PC's power cord. Finally, I tried the XPS 8500 on a new Belkin BE112230-08 surge protector ... with the same results. None of my other computers have any problem with any of my surge protectors.
I'm not sure if it's related to the power switch issue, but I've noticed another problem with this XPS 8500. With all my computers, I routinely have to unplug my wireless router at least once a day then plug it back into a power socket in order to maintain Internet access with morningstar.com's website. About a minute after the router is powered up again, my other computers automatically reestablish an Internet connection. With the XPS 8500, however, I have to reboot it before it will connect to the Internet again. It's configured to "automatically connect" to my router but it fails to do so without restarting.
After plugging it directly into the wall jack, I turned the XPS 8500 on and off a few times successfully.
* That is good.
* Restart the system
* Press F2 to enter the Bios setup
* Go to the Power section
* Change AC Recovery to Power On
* Change Auto Power On to Enabled
* Press F10 to Save, Esc to Exit
* Test the system on the surge protector
I have to reboot it before it will connect to the Internet again. It's configured to "automatically connect" to my router but it fails to do so without restarting.
* Next time it fails -
* Click Start
* In the blank type cmd [press Enter]
* Type CD\ [press Enter]
* Type ipconfig /release [press Enter] (there is a space between the g and the /)
* Type ipconfig /renew [press Enter] (there is a space between the g and the /)
* Wait a few moments and try your internet again
I made the changes to the Bios as you advised then shut down the XPS 8500 twice. Each time pressing the power button did not start the PC. It was necessary to unplug then replug it into surge protector or turn the surge protector off then on ... at which time the XPS 8500 started up. I went back into the Bios setup to verify the changes had been made. Here are the settings in the Power section:
Wake Up by Integrated LAN Disabled
AC Recovery Power On
USB PowerShare in S4/S5 State Disabled
USB PowerShare in Sleep State Normal
Auto Power On Enabled
Auto Power On Date 15
Auto Power On Hour 12
Auto Power On Minute 30
Auto Power On Second 30
In addition to the persisting problem with the power button, the XPS 8500 once again failed to automatically connect (without a reboot) to the Internet after the wireless router was unplugged/replugged in. I followed the instructions you gave. After I entered ipconfig /release, this message appeared:
"No operation can be performed on Bluetooth Network Connection while it has its media disconnected."