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I have the XPS 8500. I don't have your specific issue, but I often have black/shadow square on my screen. I also suspect it's the cheapy 7750. I also experience windows explorer crashing on occasion, but reboot usually do the trick for me too.
Diagnostics recorded a HDD drive problem, not the OS but the DATA drive. I had changed the system drive to an SSD and made the provided HDD the DATA drive. The problem still surfaced, even though it was on the non OS drive. I am getting a replacement and will verify that it cures the issue. Seems for now this is a closed issue. Until later.
Yes, I discovered through some chat sessions and on line troubleshooting, that my motherboard had an issue. It showed up finally as to disabling my sound on board. To troubleshoot, I changed my display to the Intel built in, changed memory, changed drives, with the only thing that was left was the motherboard. I doubted that it was an issue, but on line troubleshooting by DELL techs put some doubt into the motherboard. When the sound finally failed, Dell sent a tech to change the motherboard. That was over two weeks ago and I have not had any issues since. Works great. I usually got a lockup at least once a day at random times. None since the motherboard was changed. Your problem may be different, but I would pursue a replacement if that is possible. Means, a tech will come out and disrupt your computer for that day or portion and you have to be home, plus stay around, etc. I offered to do that myself, but Dell declined. I now have all my original components in there with the exception of upgraded drives and more memory
i also have this issue and it's driving the family crazy. freezes up and i have to power off.
usb still has power, as mouse is lit up and i can plug in my phone and it charges it.
time to contact Dell.
I believe you are facing this issue with an XPS 8500. There are few steps I would suggest, please check when exactly does the computer freezes. Disconnect all the peripherals from the computer except the monitor, keyboard, mouse, the power cable and then restart the computer and check the functionality. I would suggest you to run the hardware diagnostics. In order to run the Diagnostics follow the link mentioned below.
Updating the BIOS can also be tried. Follow the link mentioned below to update the latest version of BIOS.
-- Enter the system service tag.
-- Choose the Operating system.
-- Download and Install the latest BIOS version.
-- Restart the computer and check the functionality.
Please reply with the result, I’d be glad to assist you further.
If a post answers your question, please click "Yes".