Highlighted
sara_komal
Bronze

check point error in optiplex 780

Jump to solution

While I try to boot my pc its giving error:

Alert! Previous attempts at booting this system have failed at checkpoint [smba]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support

I am unable to know what to do that again could boot my system. What to do in this case?  Its Dell 780 optiplex. 

0 Kudos
8 Replies
speedstep
Diamond

RE: check point error in optiplex 780

Jump to solution

Replace BIOS CMOS battery.

Reset BIOS to defaults: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS

Test RAM - Test with Memtest86+ for 5-6 passes or overnight.


Report Unresolved Customer Service Issues here
I do not work for Dell. I too am a user.
The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support




 


Get Support on Twitter @DellCaresPro

sara_komal
Bronze

RE: check point error in optiplex 780

Jump to solution

replaced BIOS CMOS battery and reset BIOS to default (not giving checkpoint error now) but when Diagnostic or choosing any other option in F12 it not doing anything just as its hang on that point. Now how to install window again? (I was using window 10 before but i think your suggested Test RAM - Test with Memtest86+ is for window 7). Can i test my RAM or diagnostic RAM in other PC?

speedstep
Diamond

RE: check point error in optiplex 780

Jump to solution

Memtest requires bootable media.  Your hard drive is dead so its hanging on boot.


Report Unresolved Customer Service Issues here
I do not work for Dell. I too am a user.
The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support




 


Get Support on Twitter @DellCaresPro

sara_komal
Bronze

RE: check point error in optiplex 780

Jump to solution

Its mean now should replace my hard drive .

One more thing if we remove CMOS battery and turn on my PC, What it could effect on Mother Board? Could it be a reason to short curcit my mother broad?

0 Kudos
RoHe
Diamond

RE: check point error in optiplex 780

Jump to solution

Are you sure the "default" BIOS settings are the right ones for your actual hardware?

Reboot and immediately press F2 to open BIOS setup.

Make sure the SATA Operation option is set to RAID Autodetect / AHCI.  And confirm that the boot hard drive is first in the Boot Sequence.

Be sure to save the changes before exiting setup.

Ron

Forum Member since 2004
I am not a Dell employee

0 Kudos
sara_komal
Bronze

RE: check point error in optiplex 780

Jump to solution

There was a mother board issue and processor issue as well. So have to replace both on recommendation.  Thanks you both really helpful posts form your side to let me know mcuh about this issue and will keep in mind all these points @SpeedStep and  @RoHe.  

0 Kudos
RoHe
Diamond

RE: check point error in optiplex 780

Jump to solution

Is it worth the costs to replace CPU and motherboard on this older system?

Check out something new...

Ron

Forum Member since 2004
I am not a Dell employee

0 Kudos
speedstep
Diamond

RE: check point error in optiplex 780

Jump to solution

Replace for the cost of windows.  Home windows is $119 and Pro Windows is $249 retail.  These systems cost less than having a tech come over and fix it.

https://www.walmart.com/ip/55080037

 

https://www.walmart.com/ip/55080270

 


Report Unresolved Customer Service Issues here
I do not work for Dell. I too am a user.
The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support




 


Get Support on Twitter @DellCaresPro