e521 won't turn on

shaneberto

Then you should contact Dell ASAP, because unless Dell can repair the system to your complete satisfaction, you have 21 days from the packing slip/invoice date, to request a replacement system, that hopefully will work.

Have the system's Service Tag and Express Service Number handy, when you call.

Bev.





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shaneberto

As this is a new E521 system, you should contact Dell ASAP about this.

Have you tried, opening the case and check all the data and power cables, by unplugging and reseating them?

Check the reading of the power button LED, green, blinking green, solid amber, blinking amber?

Check the reading of Diagnostic Lights on the front panel?

Diagnostic Codes.

Bev.






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Thanks for the reply. I did the stuff inside the case with no luck. No light at all on the front panel. Really frustrated because this is 2 weeks old and just died on me. First Dell for personal use and not looking forward to the tech support game.

Thanks all. Dell is replacing my power supply and motherboard once I get back from vacation. I haven't set an appointment yet, does anybody know if I'll be able to pick a time or if I have to sit around all day like with ATT or the cable guys?

Message Edited by shaneberto on 06-29-2007 11:56 PM

shaneberto

My experience has been, that their local service techies, will call you first, to set up an appointment.

Bev.






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Post the issue in the appropriate Board, where they will be answered.