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factory restore
I have a dell inspirion 531 desktop w/windows vista, i got about 4 trojans on it. When I removed the trojans. Restarted the computer now there is about 50 or more .dll files missing. What i want to know is: how do i restore dell inspirion 351 to factory settings? I do not have and disc's for it, but I am desperate for help!
wb8slqgak
36 Posts
0
April 28th, 2014 17:00
Hi I found this. copy and paste to your browser. Stay away from IE for now. Use Firefox.
http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView?c=us&l=en&s=dhs&docid=DSN_336966
wilson12
4 Posts
0
April 28th, 2014 18:00
Disks I can not locate the disk that came with my pc that is why I need help:emotion-42:
wb8slqgak
36 Posts
0
April 28th, 2014 18:00
No problem with the caps, believe me I understand the frustration.
I just googled:
and there are a lot of posts. If you have the disk/disks that came? with your computer that should get you back to your factory settings.
Gary
wilson12
4 Posts
0
April 28th, 2014 18:00
I HAVE TRIED THIS BUT IT DOES NOT WORK.sorry about caps, anymore ideas....thank you
wb8slqgak
36 Posts
0
April 28th, 2014 22:00
Did you delete the 4 trojans completely from your system. What AV do you have.
tgsmith
2.9K Posts
1
April 28th, 2014 22:00
Wilson12,
You can restore your 531 Vista system using the following method as long as the Factory Image partition is intact.
First, go here: http://www.microsoft.com/downloads/details.aspx?FamilyID=94bb6e34-d890-4932-81a5-5b50c657de08&DisplayLang=en
Download the Windows Automated Installation Kit. Burn the WAIK ISO image to a DVD using Roxio, Nero or whatever DVD burning software you have that can burn ISO images
Now, insert the DVD in a computer running Vista or Windows XP SP2 system with KB926044. Install the WAIK.
Navigate to the Program Files folder where WAIK was installed. Find the Tools subdirectory. Under it you will see four folders: AMD64, IA64, SERVICING, and X86. Copy these folders to a USB drive. They total less than 100Mb, so you can use a 128Mb USB flash drive if need be.
If you have installed Vista on the C:\ drive, then you can simply boot up your system. Locate the file name factory.wim on the Factory Image partition. Make a note of the drive letter and path to that file. On an Inspiron 1720 it is located in D:\Dell\Image\Factory.wim
On eMachines and Gateway computers the file is found in the Recovery partition under Preload\boot.wim
Now go to the command prompt by typing CMD in the Run box. If Vista is not installed on the C:\ drive you can boot the system with a "live" CD such as Bart's PE or UBCD for Windows and shell to the command prompt. Navigate to the Tools\x86\ folder on your USB flash drive.
Type the following command: imagex /apply d:\dell\image\factory.wim 1 c:\
Your system should be restored to its original "as-shipped" configuration in about 30-45 minutes.
Note that this restores Dell's Proprietary Master Boot Record so that in the future will be able to access the Factory Image by pressing F8 while booting up.
Let us know if you run into any problems.
Tony
wb8slqgak
36 Posts
0
April 28th, 2014 22:00
Is your 531 working at all?
wilson12
4 Posts
0
April 28th, 2014 22:00
Yes all the trogans have been 100% deleted:emotion-2:
wb8slqgak
36 Posts
0
April 28th, 2014 22:00
nothing on google was of any help